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From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States
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Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
171
value
3
shipping
2
quality
842
This company responds to reviews on average within 1 day

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5,424 reviews

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California
1 review
0 helpful votes
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Happily using frames from Frame USA for my photography print sales for many years. Always been very happy with product and especially the price. Excellent quality, always as advertised. Even their closeout frames are top notch. No one beats their prices and as a bonus, they offer quick delivery and excellent service. Good company to have as a partnerr.

Date of experience: June 30, 2022
Texas
1 review
0 helpful votes
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Good stuff
June 30, 2022

I went to their website and was able to find a frame that worked for my purposes.

Date of experience: June 30, 2022
New Hampshire
1 review
0 helpful votes
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Simple and good
June 30, 2022

Easy shopping, but would have liked the opportunity to customize more. I want the art to float on the matte board. When I tried to change the size of the matte, the frame size changed too. I'll figure it out.

Date of experience: June 30, 2022
Texas
1 review
0 helpful votes
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Lots of choice on styles and colors
June 24, 2022
Updated review

Good Selection of shapes colors style and Aesthetics

Date of experience: June 24, 2022

Good Selection
June 10, 2022
Previous review

Good Selection

Date of experience: June 10, 2022
New York
1 review
0 helpful votes
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Great All Around
June 23, 2022

Ordering was easy for a custom mat and frame. Both came quickly and were perfect.

Date of experience: June 23, 2022
Maine
1 review
0 helpful votes
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Happy Together
June 23, 2022

I framed my original Charcoal Pencil Drawing. It looked exquisite.

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Date of experience: June 23, 2022
Texas
1 review
0 helpful votes
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Shopping experience was fine
July 23, 2022

Would like to have information about the maximum thickness of item that can be frames for each frame

Date of experience: June 23, 2022
New Jersey
2 reviews
0 helpful votes
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Excellent service
June 22, 2022

When I discovered an order of 12 frames could qualify for a warehouse discount price, I applied for it. I received immediate help to be given a price. Eventually, I received an email when it was ready to ship, and then when it would be delivered.

Date of experience: June 22, 2022
Virginia
2 reviews
0 helpful votes
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Good. This survey requires way too much. You should not require a certain # of characters. Most people will opt out.

Date of experience: June 19, 2022
Kentucky
1 review
0 helpful votes
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Quick, efficient site
June 18, 2022

The website was easy to use. I found what I needed without much effort. The prices were cheaper than other sites.

Date of experience: June 18, 2022
Michigan
1 review
0 helpful votes
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Shirt box frames
June 18, 2022

Very good. Like that they are a USA company, hard to fine now a days

Date of experience: June 17, 2022
Colorado
1 review
0 helpful votes
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Non functional
July 16, 2022

The item, a Father's Day gift, was broken upon arrival. I am really dissatisfied..

Date of experience: June 16, 2022
Travone H. — Frame USA Rep
over a year old

Hi Deborah, we apologize for the damaged item received. Please send details to our Customer Service team and we'll have a full refund issued.

Colorado
1 review
0 helpful votes
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Great frame, great price
June 16, 2022

Fast, secure shipping! The frame was great quality for the price, but the hanging brackets are a pain to install.

Date of experience: June 16, 2022
New York
2 reviews
0 helpful votes
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Frame order
June 14, 2022

It's exactly what I wanted and it came fast. Thank you.

Date of experience: June 14, 2022
California
1 review
0 helpful votes
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Quality not as expected
June 14, 2022

Easy to use website - Looking forward to receiving my new frames and sharing your website!

Upon receipt the large frame is defective. The unfinished wood grain clearly shows a crack through the frame. Quality control must have been on a break. The second frame is lovely!

Date of experience: June 14, 2022
Florida
1 review
0 helpful votes
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Good frames!
June 12, 2022

Happy to find a company for odd size frames! Decent product. Easy to mount my pictures!

Date of experience: June 12, 2022
Pennsylvania
1 review
0 helpful votes
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Custom Frames
June 10, 2022

Accurate and speedy production and delivery of custom-sized frames.

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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As soon as I unboxed the package, the poster frame had been broken into pieces. Very disappointing. There's no visible damage outside of the box but the quality is noticeably not great to begin with.

Date of experience: June 8, 2022
Texas
1 review
0 helpful votes
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Good products at a good price
June 4, 2022

The frames are what I needed for our posters and came as advertised. They look good, and the custom sizes I gave were all cut accurately. I sent an email asking a question and never got a response, but I was able to find the answer on the website.

Date of experience: June 4, 2022
Florida
1 review
0 helpful votes
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River Sunset
June 3, 2022

As expected. Packed well, arrived in good order. Repaired small chunk out if side of frame. Slight sanding so clients don't get slivers.

Date of experience: June 3, 2022