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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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I experienced a delivery problem with the original order. When I called asking for a copy of the invoice so I could file a claim, Josh surprised me by sending out a duplicate order with no additional charge. I was surprised and very pleased. It's a surefire way to gain repeat customers. He went above and beyond for me and I appreciate it.
The site is very easy to use. I was able to get custom sizes.
Good website. Good company!
Excellent wrapping/packaging. Very good product. I do recommend it
Good website, good quality for reasonable price. Shipping slow but I was notified.
Overall great product.
The frames arrived in a very satisfying time frame. However, during shipment multi-frames were damage. All the frames were damage on the same corner, as though the box had been drop on the edge and damaged all the frames in that area. I think it was the way the frame are packed and more likely how the shipper handle the boxes.
Frames were replace in very short time. Thank for all the help.
Paul
BR Framing
My acid free mats were perfect. The frames not so much. The miter's were slopping and I had to touch up the "wood" frame, and put putty in the white frame.
Website was easy to use, delivery required me to contact the company because the shipping link was not working, but received prompt reply and the frame arrived as stated.
Basic products that do the job. Ones that arrived intact worked well. 5 out of 20 frames arrived broken.
Hi Alyce! I'm so sorry to hear that the frames you ordered arrived damaged. We always ensure that we pack our products tightly, but unfortunately once the package gets picked up, we don't have any control over how the delivery drivers handle the packages. That being said, if you wouldn't mind sending me your order info, I will be more than happy to pass this issue along to the right person so that they can properly resolve the issue. My email address is [email protected]! - Hannah Rogers
Ordered the first and then a second. Great. Good price!
Cheaper than the others and simple web site. I even referred the site to my daughter who is a fine art photographer.
It looks great. I put a copy of an old Civil War picture in it. I recommended it to my entire family.
Hi Sunil! I'm very sorry to hear that your products did not arrive in the condition you were expecting. I would be more than happy to help you out further with this issue. If you wouldn't mind sending me an email at [email protected], as well as the details of your order, then I can help to resolve the problem. - Hannah Rogers
I needed a large custom-size frame but couldn't spend a ton of money. The frame I got from frame USA was exactly what I was looking for and reasonably priced. Getting a matte with the frame was an added bonus!
Quality was not up to par with what I expected. The frame feels shabby like it will fall apart. I tried to use it but the plastic plane that is in the frame is so frosted that I can't see the picture behind it. I expected something that would be at the very least as good of quality as walmart frames. I have to cut my picture back board down and purchase a different frame from Walmart.
Hi Cecil, I am so sorry you are unhappy with your purchase. In regards to the plastic plane, All of our styrene ships with a protective coating on both sides in order to prevent scratches during transit. Once you remove that it will be clear and you will be able to see your image. In regards to how the frame feels please send me a note to [email protected] if there was any damage to the actual frame that would have caused the unsteadiness. -Brooke Sanders, Brand Manager
It was easy! Frames arrived in fairly quick fashion.
Excellent product and customer service. Ease of online ordering lists of products to choose from.
Great service and quality products!
This is a good company that has frames in hard to dig d sizes. They are lively and sturdy frames. I have used this site several times
Your website is easy to use. The frame I got is a bit wobbly, and the opening is slightly larger than 24x36.
Can't complain because of the price point but I had to sand some corners and touch up paint where light was showing through the black frames on the corners. Can't use two of them because of nicks in a corner that I can't fix. Just not good enough for a professional frame.
It would be nice to have instructions
( take plastic off of both side of the glass
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Valerie! We've tried to contact you via phone and email regarding your review! Please let us know what occurred to cause the disappointment so that we may get to the bottom and fix whatever occurred. Send me a note at [email protected] or to our customer service lead, Bobbie Adkins at [email protected]. - Brooke Sanders, Brand Manager.