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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
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Easy to work with Frame USA. Great customer communication. Large selection of frames.
My first poster-sized frame arrived damaged. FrameUsa sent another one out immediately after I alerted them of the problem.
Thank you so much! The frames have worked out just fine.
It was easy to order, I found what I needed, and it arrived earlier than expected.
This is my first time using Frame USA and it was a good experience - lots of info available to answer any questions, easy check out process, nice selection of classy frames. It was nice to be able to make a donation to your charity of the month, I appreciate the gesture.
I just needed to hang a 31x11 poster, and everywhere else wanted me to pay 4x the cost of the signed poster for their museum grade bulletproof acrylic! Thank you for having a reasonable price for a simple poster, and for having a quick delivery too!
Frame USA has so many different types and colors of frames, and they can make any custom size! Their prices are affordable, and I love that it's an American company.
I always. Know I will receive frames that are perfect, no sloppy corners. I liked the cardboard buffers, the plastic is too thin to be much protection.
Had a little trouble at checkout, but Josh made it clear what to do.
Your information about wholesale shipping is somewhat misleading since it implies you'll get a better price for wholesale orders when in fact it's only if you order upwards of $1500. Also the fields for putting in your state require typing when choosing from a list is easier and more accurate. No ability for auto fill.
Hi Stefanie! I apologize if you felt mislead regarding the shipping price. The wholesale products that you are purchasing are discounted compared to retail pricing. The cost of shipping wholesale orders is based on a number of things such as the amount of frames per order as well as where the order is being shipped to relative to our warehouse. The fragile nature of picture frames as well as the overall size does tend to lean to higher shipping prices. We try to be as transparent as possible when it comes to the prices on our website! You simply will not find an American Made picture frame for less! If there are any other issues with your transaction please let me know at [email protected] - Brooke Sanders, Brand Manager
One of the sections I ordered as 40" came as 42 1/8" and the one I ordered as 41 came as 40". In the end, I needed 40" so it worked out.
First time buying from the site and was not disappointed!
Cover actually mutes the image/colors to the point where it is pointless to use to display art work on a home wall. I used the corregated cardboard and clips to display my poster, but it is not covered as if it were framed.
Hi Deborah! Make sure you have removed the protective film on both sides of the styrene. Once the film has been removed, the styrene will be fully see through! If there are any other concerns or questions please let me know at [email protected]. - Brooke Sanders, Brand Manager.
I was please with my order and how it came. The only one thing I was a little disappointed in, was how the frame is gold and custom cut there was a little white showing on the cut corner. Other than that the size was right and I am overall pleased with the product.
The frames I bought seemed a little pricey and didn't come with the two day shipping I'm used to from a fulfiller like Amazon, but when I received the product in the mail I was very satisfied. Solid but not so heavy as to be inconvenient to hang, thin enough to not appear bulky but extremely sturdy. Came with a nice mat - I didn't end up using it but it would have been lovely if I needed one. Backing was dyed black and did not have a cheap paper veneer that risked damage or peeling. Mechanisms for securing glass/print/backing to the frame were simple but clever and also function as brackets for hanging in either orientation, portrait or landscape. All in all, a nice basic product that's sturdy enough to not break and to be worth moving.
Very easy to navigate the web site. Loved the selections.
I haven't received the product yet, but the overall experience has been fine
When I clicked "learn more", such as on V-grooving, I had to enter all of my information again.
Initially order was not sent by Paypal, once identified order was rushed and product received.
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Hi Sam! If you didn't receive the size mat that you ordered we would be happy to replace it for you however, It does look like the mat that you ordered was ordered was for a 13.5x19.5 frame where as the frame you ordered was a 13x19. I apologize if there was any confusion, unfortunately we do not offer refunds on mats as they are considered custom items that we are unable to resell.
Good selection. Prices are fair. Hard to get to the mats as I wanted to find other mats for another project.
I wanted to buy US made products. The frames were pressed wood by Framerica. The one Blue colored frame was paper covered. I was very disappointed because I thought they were wood. My mistake. The frame was cut 29 7/8 inches not 30 as I requested. It was for a canvas so I had to carve out the rabbit for it to fit.
Hi Lydia! I am sorry to hear that you felt mislead! We try to be as transparent as possible with the materials of our frames. We will be reviewing the product to make sure that it is clear that it is a wood composite frame. If there is anything else that i can do for you, please let me know at [email protected]. -Brooke Sanders, Brand Manager
I was looking for barnwood for a western piece of original artwork.
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
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Hi Arthur! I’m so glad to hear that you are satisfied with your experience. I apologize that the frame arrived damaged the first time around, but I am happy that we were able to resolve the issue. If you need anything else, please let me know at [email protected].
- Madelyn Holman, Marketing Coordinator