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From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States
+11
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Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
171
value
3
shipping
2
quality
843
This company responds to reviews on average within 1 day

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5,418 reviews

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New Mexico
1 review
0 helpful votes
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Always a great transaction
December 3, 2023
Updated review

Easy to work with Frame USA. Great customer communication. Large selection of frames.

Date of experience: December 3, 2023

Web site isn't easy to use
October 1, 2022
Previous review

Web site isn't easy to use.

Date of experience: October 1, 2022
Connecticut
1 review
0 helpful votes
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My first poster-sized frame arrived damaged. FrameUsa sent another one out immediately after I alerted them of the problem.
Thank you so much! The frames have worked out just fine.

Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2023
Maddy H. — Frame USA Rep
over a year old

Hi Arthur! I’m so glad to hear that you are satisfied with your experience. I apologize that the frame arrived damaged the first time around, but I am happy that we were able to resolve the issue. If you need anything else, please let me know at [email protected].

- Madelyn Holman, Marketing Coordinator

California
1 review
0 helpful votes
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Self-portrait framing project
December 1, 2023

It was easy to order, I found what I needed, and it arrived earlier than expected.

Date of experience: December 1, 2023
Minnesota
1 review
0 helpful votes
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Great quality and good looking!
November 28, 2023

This is my first time using Frame USA and it was a good experience - lots of info available to answer any questions, easy check out process, nice selection of classy frames. It was nice to be able to make a donation to your charity of the month, I appreciate the gesture.

Date of experience: November 28, 2023
California
1 review
0 helpful votes
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I just needed to hang a 31x11 poster, and everywhere else wanted me to pay 4x the cost of the signed poster for their museum grade bulletproof acrylic! Thank you for having a reasonable price for a simple poster, and for having a quick delivery too!

Date of experience: November 26, 2023
China
1 review
0 helpful votes
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Frame USA has so many different types and colors of frames, and they can make any custom size! Their prices are affordable, and I love that it's an American company.

Date of experience: November 19, 2023
Maryland
1 review
0 helpful votes
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Dependable
November 15, 2023
Updated review

I always. Know I will receive frames that are perfect, no sloppy corners. I liked the cardboard buffers, the plastic is too thin to be much protection.

Date of experience: November 15, 2023

Just great
March 16, 2023
Previous review

Just great

Date of experience: March 16, 2023

Great
July 25, 2022
Previous review

Great. Best ever

Date of experience: July 25, 2022

Had a little trouble at checkout, but Josh made it...
February 24, 2022
Previous review

Had a little trouble at checkout, but Josh made it clear what to do.

Date of experience: February 24, 2022
Tennessee
1 review
0 helpful votes
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Good overall experience
December 8, 2023

Your information about wholesale shipping is somewhat misleading since it implies you'll get a better price for wholesale orders when in fact it's only if you order upwards of $1500. Also the fields for putting in your state require typing when choosing from a list is easier and more accurate. No ability for auto fill.

Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 15, 2023
Brooke S. — Frame USA Rep
over a year old

Hi Stefanie! I apologize if you felt mislead regarding the shipping price. The wholesale products that you are purchasing are discounted compared to retail pricing. The cost of shipping wholesale orders is based on a number of things such as the amount of frames per order as well as where the order is being shipped to relative to our warehouse. The fragile nature of picture frames as well as the overall size does tend to lean to higher shipping prices. We try to be as transparent as possible when it comes to the prices on our website! You simply will not find an American Made picture frame for less! If there are any other issues with your transaction please let me know at [email protected] - Brooke Sanders, Brand Manager

Pennsylvania
1 review
0 helpful votes
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NIce quality but incorrect sized length
November 10, 2023

One of the sections I ordered as 40" came as 42 1/8" and the one I ordered as 41 came as 40". In the end, I needed 40" so it worked out.

Date of experience: November 10, 2023
Florida
1 review
0 helpful votes
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Easy to Order and Shipped Quickly
November 10, 2023

First time buying from the site and was not disappointed!

Date of experience: November 10, 2023
Wisconsin
1 review
0 helpful votes
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Cover actually mutes the image/colors to the point where it is pointless to use to display art work on a home wall. I used the corregated cardboard and clips to display my poster, but it is not covered as if it were framed.

Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 9, 2023
Brooke S. — Frame USA Rep
over a year old

Hi Deborah! Make sure you have removed the protective film on both sides of the styrene. Once the film has been removed, the styrene will be fully see through! If there are any other concerns or questions please let me know at [email protected]. - Brooke Sanders, Brand Manager.

North Carolina
1 review
0 helpful votes
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Pleased
November 8, 2023

I was please with my order and how it came. The only one thing I was a little disappointed in, was how the frame is gold and custom cut there was a little white showing on the cut corner. Other than that the size was right and I am overall pleased with the product.

Date of experience: November 8, 2023
Pennsylvania
1 review
0 helpful votes
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Solid product
November 5, 2023

The frames I bought seemed a little pricey and didn't come with the two day shipping I'm used to from a fulfiller like Amazon, but when I received the product in the mail I was very satisfied. Solid but not so heavy as to be inconvenient to hang, thin enough to not appear bulky but extremely sturdy. Came with a nice mat - I didn't end up using it but it would have been lovely if I needed one. Backing was dyed black and did not have a cheap paper veneer that risked damage or peeling. Mechanisms for securing glass/print/backing to the frame were simple but clever and also function as brackets for hanging in either orientation, portrait or landscape. All in all, a nice basic product that's sturdy enough to not break and to be worth moving.

Date of experience: November 5, 2023
New York
1 review
0 helpful votes
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Excellent work
November 4, 2023

Great quality and feels good to support a small business!

Date of experience: November 4, 2023
Ohio
1 review
0 helpful votes
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Very satisfied
November 2, 2023

Very easy to navigate the web site. Loved the selections.

Date of experience: November 2, 2023
Georgia
1 review
0 helpful votes
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Fine
October 30, 2023
Updated review

I haven't received the product yet, but the overall experience has been fine

Date of experience: October 30, 2023

When I clicked "learn more", such as on V-grooving,...
November 22, 2023
Previous review

When I clicked "learn more", such as on V-grooving, I had to enter all of my information again.

Date of experience: October 30, 2023
Kentucky
1 review
0 helpful votes
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Will but again!
October 28, 2023

Initially order was not sent by Paypal, once identified order was rushed and product received.

Date of experience: October 28, 2023
Michigan
1 review
0 helpful votes
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Mat did not fit frame
November 22, 2023

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Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 25, 2023
Brooke S. — Frame USA Rep
over a year old

Hi Sam! If you didn't receive the size mat that you ordered we would be happy to replace it for you however, It does look like the mat that you ordered was ordered was for a 13.5x19.5 frame where as the frame you ordered was a 13x19. I apologize if there was any confusion, unfortunately we do not offer refunds on mats as they are considered custom items that we are unable to resell.

Indiana
1 review
0 helpful votes
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Great frame and customer service
October 21, 2023

Good selection. Prices are fair. Hard to get to the mats as I wanted to find other mats for another project.

Date of experience: October 21, 2023
Pennsylvania
1 review
0 helpful votes
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Made in USA
November 15, 2023
Updated review

I wanted to buy US made products. The frames were pressed wood by Framerica. The one Blue colored frame was paper covered. I was very disappointed because I thought they were wood. My mistake. The frame was cut 29 7/8 inches not 30 as I requested. It was for a canvas so I had to carve out the rabbit for it to fit.

Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
Brooke S. — Frame USA Rep
over a year old

Hi Lydia! I am sorry to hear that you felt mislead! We try to be as transparent as possible with the materials of our frames. We will be reviewing the product to make sure that it is clear that it is a wood composite frame. If there is anything else that i can do for you, please let me know at [email protected]. -Brooke Sanders, Brand Manager


Barbwood
December 27, 2022
Previous review

I was looking for barnwood for a western piece of original artwork.

Date of experience: December 27, 2022