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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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It was easy to order and the product arrived fairly quickly. Overall, it was a very good experience.
For custom frames, it was hard to find if they come assembled or not!
Very easy to pick a frame for custom size print and lots of choices.
It was easy to shop. There were lots of choices. A real person answered the phone quickly when I called with a question. The frame came packaged nicely for safe shipping.
Good products and prices. Easy to navigate website
Still carry the exact line of products we need, five years (!) later.
I'm a repeat customer. Easy ordering and answers to my questions can be found on the web site. High quality, precision components compliment what I'm framing.
Easy ordering from web site. Repeat customer.
Was easy--only draw back was I didn't know what kind of wood frames were made of.
Bought what I wanted, got what I wanted. Shipping took a little while, but my frame was a custom size so standard sizes would, I assume, ship faster.
Had what I wanted and could not find in town. Easy to use.
Kept losing the pages on the website, especially the payment pages. No direct back from PayPal!
Keep losing the pages especially the payment pages. No direct back from PayPal!
Was not notified when my frame shipped but it came in the correct time frame (ha).
I really like the ability to see what my picture will look like in the frame. They are exactly as pictured.
I've been a fan and have been using your frames for a long time now. Thanks!
Had to call the company twice to ask many questions.
Also sent an email to ask about non-glare glass and never heard back from your company.
Frames were ordered for 2 different size pix, they arrived swiftly.
Didn't know they would be particle board
They were framed and hung and do look nice
Customer service was fantastic. The service was timely.
Website was easy to navigate. There was a great selection and a fast delivery.
Got custom frame sizes for a good price. Quality was as expected.
Their website was easy to order from. Product delivered fast!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members