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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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I'm a repeat customer. Easy ordering and answers to my questions can be found on the web site. High quality, precision components compliment what I'm framing.
Easy ordering from web site. Repeat customer.
Was easy--only draw back was I didn't know what kind of wood frames were made of.
Bought what I wanted, got what I wanted. Shipping took a little while, but my frame was a custom size so standard sizes would, I assume, ship faster.
Had what I wanted and could not find in town. Easy to use.
Kept losing the pages on the website, especially the payment pages. No direct back from PayPal!
Keep losing the pages especially the payment pages. No direct back from PayPal!
Was not notified when my frame shipped but it came in the correct time frame (ha).
I really like the ability to see what my picture will look like in the frame. They are exactly as pictured.
I've been a fan and have been using your frames for a long time now. Thanks!
Had to call the company twice to ask many questions.
Also sent an email to ask about non-glare glass and never heard back from your company.
Frames were ordered for 2 different size pix, they arrived swiftly.
Didn't know they would be particle board
They were framed and hung and do look nice
Customer service was fantastic. The service was timely.
Website was easy to navigate. There was a great selection and a fast delivery.
Got custom frame sizes for a good price. Quality was as expected.
Their website was easy to order from. Product delivered fast!
Called customer service and the person was very nice. Thank you.
The product is very good. I had a little trouble with a less than cheerful customer service rep.
All of the frames that I purchased were very well made in the USA, I frame was damaged in transit and Frame USA replaced with no trouble to me. Larger frames come with plastic rather than glass. All of the frames are top quality.
A frame that I selected was not available for sale
The frame was good quality. However, it did not come with any way to hang the framed picture. There is nothing on the back that allowed you to add a wire or to hang it to the wall.
As mentioned previously, the frame is a terrible quality for the price I paid. The shipping cost was insane for how long it took to get my frames. Just an overall poor experience. Waste of my money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi LaDonna! Thank you for the review! We are always happy to hear great feedback! I did see that you stated your order didn't come with hardware. Our Glory Metal Frames should come with clips for hanging. I would be happy to send you some! I will send you an email to confirm a couple order details so I can get them sent. Thank you again for your feedback and I'm glad to hear you like your frame otherwise.
Thank you,
Zak Bagley
Customer Service Lead