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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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Shopping was easy. Got my frame quickly and it was easy to put together with my picture.
Easy to order - arrived in good time - just what I wanted - would order from store again.
Negative overall, the frames very different than the website. Customer service was not professional at all
Frame fits perfectly and is a beautiful finish to my picture.
Online site is easy to use. However I would use a frame diagram to explain how to measure your frame. I ordered 2 frames and did not measure correctly. Frames were to big and had to order 2 more. Custom size so not returnable.
Frame USA always has many options. The quality has always been great.
Have used you before and this order as previously was very good. Great quality frames.
Ordered four frames for my office but the quality is so awful. The frames are made from particle board with some sort of cheap coating and there are gaps in the coating from poor cuts. One of my colleagues even commented on how bad they looked.
Hi Christopher, good morning. Thank you for your recent feedback. It looks like you ordered our Affordable Series, which yes is a wood composite frame. We are very sorry for your disappointment with this series. We will have our Customer Service team reach out to you today, to discuss offering replacements for the items.
Customer service was responsive and helpful when I contacted them with a question.
Website was fairly easy to use and customer service was very helpful.
Super easy and straightforward website plus the frames are great quality and value!
Waiting for return authorization as requested in my email of 6/14/2023.
Hi Marjorie,
Thanks for reaching out and leaving a review. I'm sorry to hear that you still haven't received a response to your request authorization. If you wouldn't mind sharing some more details from your website visit, that would be extremely helpful for solving the issues you had. Please feel free to reach out to me at [email protected] and I can send the details onto the customer service team so that they can solve this issue.
Thanks,
Hannah
It was a good experience and a good find. It is hard to find document frames n color
One out of the three 16 x 20 natural in depth frames came in with a big knot in the face. I could not give that piece of artwork to the gallery, the frame is trash
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Razan,
Thank you for reaching out and leaving a review. I'm sorry to hear that you had a negative experience with our site and our customer service. We hold ourselves to the utmost standards when it comes to our customer service, so I will pass your message along to the right people. Please feel free to reach out to [email protected] with further details of your experience so that I can eleveate this problem to the proper teams.
Thanks,
Hannah