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From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States
+11
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Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
171
value
3
shipping
2
quality
843
This company responds to reviews on average within 1 day

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5,411 reviews

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Illinois
1 review
0 helpful votes
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A great supplier for frames.
June 7, 2023

FrameUSA makes superior quality artwork frames and ships promptly and as promised. Their packaging is so good that I keep it to reuse when I ship my work to galleries or collectors who've purchased my work!

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Date of experience: June 7, 2023
California
1 review
0 helpful votes
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Why can't I just post one review and not have to follow up with more

Date of experience: June 5, 2023
California
1 review
0 helpful votes
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Yo
June 5, 2023

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Date of experience: June 5, 2023
Minnesota
1 review
0 helpful votes
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A++
June 2, 2023

I love FrameUSA. I've been ordering custom size frames for my screen prints for a few years now and love the quality and service. Thanks, FrameUSA!

Date of experience: June 2, 2023
Louisiana
1 review
0 helpful votes
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The sales team member was great to deal with. The frames were shipped through Feb-Ex and I received them in a short amount of time.

Date of experience: May 31, 2023
Texas
2 reviews
0 helpful votes
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Nice cheap frame
May 27, 2023

Easy ordering and quick delivery and the product was what I needed

Date of experience: May 27, 2023
Virginia
1 review
0 helpful votes
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Luck of the draw when you order the close out frames
June 26, 2023
Updated review

EASY TO NAVIGATE AND PRICES ARE GOOD.Don;t like you can't specify the wood, when it is the close out frames.

Date of experience: May 26, 2023

EASY TO NAVIGATE AND PRICES ARE GOOD...
April 29, 2023
Previous review

EASY TO NAVIGATE AND PRICES ARE GOOD...WE'LL SEE IF I STILL SAY THIS ONCE I GET THE PRODUCT!

Date of experience: April 29, 2023
Maryland
1 review
0 helpful votes
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Love the frames.
May 22, 2023

Great. I have used this company in the past and was very satisfied with the products and service. For those reasons I have chosen to use them again.

Date of experience: May 22, 2023
Tennessee
1 review
0 helpful votes
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SDC
May 22, 2023

Always fast and good service. The frames come individually wrapped for protection. The frames looked great and fit my pictures perfectly!

Date of experience: May 22, 2023
California
1 review
0 helpful votes
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Good Service
May 18, 2023

The product was a great price and arrived in perfect condition when on the expected date.

Date of experience: May 18, 2023
Washington
1 review
0 helpful votes
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Matte black wooden frames
May 16, 2023

Love the frames. They are exactly what I was looking for. And best of all I love that they are made in the USA

Date of experience: May 15, 2023
Ohio
1 review
0 helpful votes
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Delivery process
May 14, 2023

I never get the date that my items will be shipped. I only got tracking information when I contacted sales to ask for a status of my order and asked if I can get tracking info when it does ship. Status needs to include shipping info and tracking if at all possible. However, I'm happy with the various frames I get:-)

Date of experience: May 14, 2023
Minnesota
1 review
0 helpful votes
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Easy to order
June 12, 2023

The carrier left the box leaning against my garage door in the rain instead or on my covered front porch. Does anyone have a brain anymore?

Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2023
Brooke S. — Frame USA Rep
over a year old

Hi Joleen! We apologize on behalf of the carrier. Unfortunately once it leaves our facility there is not much we can do about how they handle the packages. If your product was damaged we will definitely help resolve and get you a new one sent out just give us a call or send us an email at [email protected] and we will make it right. - Brooke Sanders, Brand Manager

Wisconsin
1 review
0 helpful votes
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Great product as expected
May 10, 2023

Easy to work with. I asked a couple of questions via chat and had the answers I needed. Happy with product

Date of experience: May 10, 2023
Tennessee
1 review
0 helpful votes
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Poor quality frames
June 6, 2023

When I ordered my frames the site was actually really easy to manage and look through - however the quality of the frames I received were very poor and had structural issues in the jointery- causing the frames to have visible corners and a lot of give to the point I was just not comfortable hanging them up fearing they would fall apart (yes it was that precarious). Fortunately for me I had access to a woodshop where I could make new frames of way better quality and just take the "innards" of the frameusa frames and place them in the new ones I made for the gallery exhibition I was in.

Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2023
Brooke S. — Frame USA Rep
over a year old

Syd I do apologize for the quality of the product you received. I have sent your information to customer service and they will be in touch regarding a replacement. I have also shared the review with our production team so that they can ensure that it doesn't happen again. If there is anything that i can do for you in the meantime, please let me know at [email protected]. -Brooke Sanders, Brand Manager

California
1 review
0 helpful votes
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Wood frame
May 7, 2023

The website was super easy to navigate and the product was shipped with care.

Date of experience: May 6, 2023
Pennsylvania
1 review
0 helpful votes
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Good product
May 2, 2023

The quality of the product was a bit beyond what i had expected.

Date of experience: May 2, 2023
Nevada
1 review
0 helpful votes
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Received my order!
May 2, 2023

Perfect for what we needed, fit posters nicely and came in a timely manor! Thank you!

Date of experience: May 2, 2023
Texas
1 review
0 helpful votes
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They're great!
April 30, 2023
Updated review

Everything arrived in good shape and they're exactly what I hoped.

Date of experience: April 30, 2023

It was easy
April 1, 2023
Previous review

It was easy. We'll see if they arrive in good shape.

Date of experience: April 1, 2023
Maryland
1 review
0 helpful votes
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Very high value
April 30, 2023

This is a very nice site. My only quibble was that the size chart comparing opening and image size was incomplete, meaning I had to design my own because I couldn't find the exact image size that would match the frame dimension. The frames were delivered on the expected time frame and the quality was excellent.

Date of experience: April 30, 2023