Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
FrameUSA makes superior quality artwork frames and ships promptly and as promised. Their packaging is so good that I keep it to reuse when I ship my work to galleries or collectors who've purchased my work!
Why can't I just post one review and not have to follow up with more
The sales team member was great to deal with. The frames were shipped through Feb-Ex and I received them in a short amount of time.
Easy ordering and quick delivery and the product was what I needed
EASY TO NAVIGATE AND PRICES ARE GOOD.Don;t like you can't specify the wood, when it is the close out frames.
EASY TO NAVIGATE AND PRICES ARE GOOD...WE'LL SEE IF I STILL SAY THIS ONCE I GET THE PRODUCT!
Great. I have used this company in the past and was very satisfied with the products and service. For those reasons I have chosen to use them again.
Always fast and good service. The frames come individually wrapped for protection. The frames looked great and fit my pictures perfectly!
The product was a great price and arrived in perfect condition when on the expected date.
Love the frames. They are exactly what I was looking for. And best of all I love that they are made in the USA
I never get the date that my items will be shipped. I only got tracking information when I contacted sales to ask for a status of my order and asked if I can get tracking info when it does ship. Status needs to include shipping info and tracking if at all possible. However, I'm happy with the various frames I get:-)
The carrier left the box leaning against my garage door in the rain instead or on my covered front porch. Does anyone have a brain anymore?
Easy to work with. I asked a couple of questions via chat and had the answers I needed. Happy with product
When I ordered my frames the site was actually really easy to manage and look through - however the quality of the frames I received were very poor and had structural issues in the jointery- causing the frames to have visible corners and a lot of give to the point I was just not comfortable hanging them up fearing they would fall apart (yes it was that precarious). Fortunately for me I had access to a woodshop where I could make new frames of way better quality and just take the "innards" of the frameusa frames and place them in the new ones I made for the gallery exhibition I was in.
Syd I do apologize for the quality of the product you received. I have sent your information to customer service and they will be in touch regarding a replacement. I have also shared the review with our production team so that they can ensure that it doesn't happen again. If there is anything that i can do for you in the meantime, please let me know at [email protected]. -Brooke Sanders, Brand Manager
The quality of the product was a bit beyond what i had expected.
Perfect for what we needed, fit posters nicely and came in a timely manor! Thank you!
Everything arrived in good shape and they're exactly what I hoped.
This is a very nice site. My only quibble was that the size chart comparing opening and image size was incomplete, meaning I had to design my own because I couldn't find the exact image size that would match the frame dimension. The frames were delivered on the expected time frame and the quality was excellent.
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
Loading...


Hi Joleen! We apologize on behalf of the carrier. Unfortunately once it leaves our facility there is not much we can do about how they handle the packages. If your product was damaged we will definitely help resolve and get you a new one sent out just give us a call or send us an email at [email protected] and we will make it right. - Brooke Sanders, Brand Manager