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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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All the products that I wanted were in stock. I just wished you had better gift sets.
All the products that I wanted were in stock. I just wished you had better gift sets.
I received my huge order really fast all the way to Maui and everything in the box was packaged really well and the scents are the real thing 100%
Easy navigating and they had the colognes I use at great prices
Inexpensive and the real deal. Fragrances last. Get them at a discount
I received a sample of a perfume in my order from Sephora and had to have it! P problem the price. Luckily I found this site order it and received in 3 days!
I am happy to have been able to find the fragrances that I'm unable to find in the stores
Wide range of products. Great place to shop. I will shop here again. Thanks very much
Sincerely Mr Wilson
Wide range of products. Great place to shop. I will shop here again. Thanks very much
Sincerely Mr Wilson
Website easy to use and fast shipment. Packed well
Excellent experience shopping on line. Good price,
Always great but you guys never have what i really want so i settle for the next best thing :)
Always great but you guys never have what i really want so i settle for the next best thing :)
Love you guys! Reliable site, and great selections|prices.
Great prices, fast shipping, great quality fragrances and awesome customer service
My second purchase and everything went well. Ordered from fragranceX before. Great prices and deals and overall very fast with shipping products
Love this company always handle my purchases within a very timely manner thank you so much, vanessa huntet
Very fast delivery and I loved the fragrances I ordered.
It so easy an comfortable i well continue to shop with FragranceX
It so easy an comfortable i well continue to shop with FragranceX
Fast shipping, great deals so it's a great way to try new fragrances.
Always a pleasure shopping with you guys. I'm always satisfied with my products
Always a pleasure shopping with you guys. I'm always satisfied with my products
Great, always guaranteed to find what I'm looking for
Great, always guaranteed to find what I'm looking for
Love that I am able to get what I want. Easy order, easy checkout.
Love that I am able to get what I want. Easy order, easy checkout.
This is my go to site for perfumes. I can always get my favorite scents in good prices. I like the tester options :) This time I chose a new fragrance, but I discovered I didn't like it. Good that the price was right... I'm sure my daughter will enjoy it.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

