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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Awesome thanks keep up the great work it's always a pleasure purchasing products
No one else can compare to your product and credibility
The quality of the perfume is top notch. Gave my wife an Armani Si. Still her favourite scent. Really liked the speed of delivery and the high level of customer service
Last time it came quickly I'm hoping for the same service this order my anniversary is 10/8 just a little gift for my wife
Easy and efficient ordering and many perfumes to pick from. I only order from FragranceX because of the discount prices and variety of products
Fragrence X is really great to deal with. Their ordering and delivery is worth the experience and is definately worth repeating
Shopping site [retty easy to get thru and checkout not hard as well
Shopping site [retty easy to get thru and checkout not hard as well
FragranceX is a great website that has awesome products and the service is excellent
Good selection. Easy to navigate. Only took a few minutes to order.
I'm always pleased with my purchases. The prices are competitive, no other sellers can beat that.
Everything went very easy fast and great! I loved the fact that it was very fast and love the coupons on the website!
A great perfume shop. The abundance of fragrances is so overwhelming that it's impossible to choose just one. That's why i have already owned three bottles after my first order
I'm very happy with my purchases and my shopping experience. Products are legit and bottles are very nicely sized. Shipping and delivery was fast and Nothing came broken. I will be purchasing more
Great smell and fair price easy to shop with email
The title says it all the service was excellent and went smoothly without any issues. The products are legit and do their intended purposes
I love shopping here, variety is fantastic. Prices are great.
I love shopping at this site, there is a very wide selection. Which is why you need to start giving samples. We are buying blind.
My experience was as expected. Items arrived. Shipping was in good shape
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

