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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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My delivery came in time the tall you and the service is very fast
Ordered a bottle of cologne on the 25th of August and it is nowhere to be found. Customer service hasn't done anything to help. Have sent multiple emails asking about my order with no response, or only automated responses. Tracking shows package has been sitting in some location 20 minutes away from me since the 31st with no updates. Shows it was shipped with USPS but they are saying they haven't even received the package yet so I cannot even file a claim with them. Will be the first and last time I will ever do business with these guys. Too many other cologne and perfume outlets out there with MUCH better customer service. Besides, fragrancenet.com has better pricing and free shipping. However, their customer service is just as bad. Must be because they are in NJ and NY. Two of the most unfriendly states in the country.
Dellivery processed seemed confusing and not clear. Gave different dates than actually came on a completely different date. Not such a major problem but something you might want to work on
Hello!
Thank you for taking the time to write a review. We appreciate the feedback.
We are happy to hear that you are enjoying your fragrance.
We look forward to serving you again soon! Have a wonderful week!
Not the real thing, even called Demeter.smells like gasoline.couldn't wait to was it off! Ugh.2nd time I ordered, both times disappointed.never again!
Hello!
Thank you for your review. We appreciate your feedback and are sorry to hear that you are unhappy with the product.
We want to assure you that we only stock 100% authentic and original brand name products. In order to resolve this issue, we encourage you to take advantage of our 30-day return policy.
Please contact our Support team at [email protected] for further assistance or download a Return Label directly from your account.
Have a great day!
This better be the real thing! Had a problem before ordering from you..
The fragrances are sent to you quickly. It was easy to order and they check to make sure that you are satisfied. A really good company and I recommend it.
My order came in a timely manner from Fragrance X. I got my package in great condition with no leaks or any other problems. I have never heard of this company but was very impressed with it. I saw an ad on Facebook and thought I would try as it was cheaper than other places. I was glad I gave it a try.
I have discovered this site at random and I keep buying from them; I forgot to apply my 15% coupon today, on a 252 pound order…I called and they were nice, sorting it out straight away; they said I was going to get my 15 % refund back ( as I forgot to apply it), and hopefully I will have it very soon on my account. I keep buying testers and I am never disappointed; they have UNBEATABLE prices, and no one could be pickier than me…God bless.PLEASE do not disappoint and send the refund. :)
Hello!
Hope you are well. Thank you for your kind words.
We are happy to hear that you were satisfied with how we handled the situation.
We look forward to serving you again soon. Have a wonderful week!
Hello!
Thank you for taking the time to write a review. We appreciate the feedback.
We are happy to hear that you were able to take advantage of our everyday low prices.
Have a wonderful week! We look forward to serving you again soon.
Love the rapid shipping and tracking updates! I would definitely order again.
Hello!
Thank you for taking the time to write a review. We appreciate the feedback.
We are happy to hear that you received your order quickly.
We look forward to serving you soon. Have a wonderful week!
Found some good deals, and they arrived faster than expected.
Hello!
Thank you for taking the time to write a review. We appreciate the feedback.
We are happy to hear that you received your order quickly and that you are happy with the products.
We look forward to serving you soon. Have a wonderful week!
I'm very happy with the products I purchased at fragrancex. And delivery time was exactly time promised.
I will buy again.
Hello!
Thank you for taking the time to write a review. We appreciate the feedback.
We are happy to hear that you are enjoying your fragrance.
We look forward to serving you again soon!
I have been wearing this fragrance for 25 plus years! A compliment is to be received practically every time you wear it!
The perfume was shipped right away. Arrived at my home really quick. Came in the original box.
Very satisfied. Highly recommended. Excellent price
Searched other sites but yours is the only one with the best price for the same size bottle. Thank you
Very bad service.
They returned my order without informing me.
They didn't refund the whole amount.
When I tried to get more information they said they are sorry but they have to charge me taxes fee ( they make mistake and I have to pay for it)
I asked to chip back the order because I never Get email with tracking number or someone came for the order and they refused!
This is unfair.
Not recommended at all!
Hello,
Thank you for taking the time to write a review. We appreciate the feedback and apologize for the inconvenience caused.
Based on the tracking information available, it appears that the carrier was unable to deliver the order to your residence due to "Undeliverable - No Safe Drop".
As a result, the package was returned to us. As we state on our site "Shipping cost is non-refundable for undelivered, unclaimed, returned, and refused packages unless we made an error."
We understand that this experience may be disappointing, but we encourage you to consider placing a new order with us - simply place it online or give us a call so we can assist you.
Please don't hesitate to reach out back to us if you have any further questions or concerns.
2 years trying to get a specific cologne I made a review and for the first time I got a email they have restocked. But it was false.
Hello!
Thank you for taking the time to write a review. We appreciate the feedback.
We apologize but "Azzaro Wanted By Night" is currently out of stock. From what I see, the item is sold out for some time, unfortunately.
We hope this will be temporary and are doing all we can to bring back some bottles.
For your convenience please click on the link below to add your email address to the waiting list. Once we receive stock, we will email you.
https://www.fragrancex.com/products/azzaro/azzaro-wanted-by-night-cologne
I hope this helps! In case you need further assistance, please let me know.
I thought I ordered a perfume and got a body spray. It's nice, but it's not what I thought I was getting.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ryan,
We apologize for the delay with your order. This is certainly not the experience we would like you to have.
I see that a full refund has been processed to your original payment method on 09/13 for your order 60176593.
Please allow between 1-5 business days (weekends and holidays not included) for the funds to be reflected in your account.
Please don't hesitate to reach out back to us if you have any further questions or concerns.