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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Great selection and great price! Tracking is always accurate and available and customer service is great
Slow shipment. Until I got a refund notification from PayPal, I was waiting in haste for Eternity Moment. I placed another order for the second time. I hope it arrives according to delivery timeline.
Após CANCELAMENTO de pedido. Venho expressar minha insatisfação com o atendimento (Chat). Funcionários despreparados e sem nenhuma argurmentção. Cliente é trato como segundo plano para a empresa.
Great selection and fast service fast service easy to order excellent product
Experience was very nice. Delivery was on the date committed to arrive.
I love all my fragrances, I found one I haven't had in years I'm addicted to FragranceX.com
Delivery was good, They neglected to say that it had been sitting in a warehouse for about 30 years. No seriously, the bottle is old and faded. I squeezed some cream out and it looked old as well. The bottle is old and discolored!
Shame on you FragranceX!
I like the way you don't have to wait forever to get your order from this company. Your sales makes it affordable for everyone.
This is my first time ever shopping with this company. I'm hoping that the men cologne and women perfume smells like are supposed to and I won't be disappointed. Because these are gifts I am ordering.
FragranceX Has the best prices. I checked out a few other perfume sites and they best out the others for the same items $10-20 less! That's a big deal to me at Christmas time! Thank you fragranceX!
Great bargain and swift delivery! Am extremely happy with order and delivery! Thank you!
Never received my order and no refund
Will not order again
Enjoy this company! So much to choose from at great prices.
Website easy to use and good prices. Enjoyed the samples I have re wives.
They have everything that your looking for at a decent price
They had my favorite perfume! And so much cheaper than in store
I immediately loved the fragrance when I smelled it. If you want a smell that will make your man smell like a snack, then this is it! So easy to order and it didn't take long for my package to come in. Also got it gift wrapped and it was cute.
I wrote an email regarding my shipment to my surprise I'm told that I'm supposed to update my address in so doing that I'm asked to pay about R3000 again,This definitely going to be bad birthday gift
Easy to use. Good prices.
Fast shipping and great communication
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

