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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
654
value
2,548
shipping
2,556
quality
7,235
This company responds to reviews on average within 4 days

Instant Feedback

111,514 reviews

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California
1 review
0 helpful votes
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Twill
June 5, 2020

Great shopping and shipping experience didn't like the product at all...

Date of experience: June 4, 2020
Florida
2 reviews
0 helpful votes
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Fragance
June 5, 2020

The experience shopping was great, but I was blind sided by the size

Date of experience: June 4, 2020
California
1 review
0 helpful votes
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Good quality
June 4, 2020

Good

Date of experience: June 4, 2020
Florida
1 review
0 helpful votes
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Smell
June 4, 2020
Updated review

Reasonable prices and great selections love you guys

Date of experience: June 4, 2020

Reasonable prices and great selections love you guys
May 26, 2020
Previous review

Reasonable prices and great selections love you guys

Date of experience: May 26, 2020
Maryland
1 review
0 helpful votes
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Cool water is classic
June 4, 2020
Updated review

Large selection, great prices, I love that I can buy testers fast shipping overall great experience would recommend to friends

Date of experience: June 4, 2020

Love this place said it before and I just said it again...
May 26, 2020
Previous review

Love this place said it before and I just said it again best place for the selection and prices gotta love it!

Date of experience: May 26, 2020
South Carolina
1 review
0 helpful votes
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Great!
June 4, 2020

Received my order extremely fast! Will be purchasing from this site again!

Date of experience: June 4, 2020
New York
1 review
1 helpful vote
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Experience with fragrance X
June 4, 2020

Very quick delivery, less than 2 days. The products were correct and all authenthic. The prices not the cheapest around. I was able to buy cheaper on other websites. But overall a nice, pleasant experience

Date of experience: June 4, 2020
Washington
1 review
0 helpful votes
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Satisfied customer
June 4, 2020

Easy to order online received product in a timely matter was what I ordered and was very pleased. Thank you

Date of experience: June 4, 2020
Georgia
1 review
0 helpful votes
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Beat prices
June 4, 2020

My scent goes out of stock from big box retailers and the price is $140. With FragranceX it was 40% less. Needless to say I will keep ordering from them from now on!

Date of experience: June 4, 2020
Texas
1 review
24 helpful votes
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I came across this site in the course of searching for a retailer offering Chrome United at a reasonable price. The site was also highly recommended by Jeremy Fragrance. His video was sponsored by FragranceX so I wasn't sure how much weight to put into his review, but I definitely don't regret it. Their prices are super competitive and ship extremely fast! I was surprised that they offered free two day shipping with my order. I will definitely recommend them to all my friends and family. Will buy again in the future!

Date of experience: June 4, 2020
Kansas
1 review
0 helpful votes
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Love by Victoria Secret
June 4, 2020

I rec'd my order quickly. I highly recommend this company. Pricing is everything

Date of experience: June 4, 2020
Massachusetts
1 review
0 helpful votes
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Package Came Safely and on time
June 4, 2020

I was very hesitant about the website but after searching the reviews I take my chances and I'm glad I did.

Date of experience: June 4, 2020
California
2 reviews
0 helpful votes
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I will shop here again.
June 4, 2020

I found what I was looking for quickly.It was easy getting on the site.

Date of experience: June 4, 2020
Oklahoma
1 review
0 helpful votes
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Shipping time Unmatched
June 4, 2020

Not only did they have my hard to find favorite fragrance. They also shipped it to be in record time. Especially during this covid-19 effected shipping era. My package was delivered just 3 days after ordering. I'm beyond happy and will definitely order again as well as tell my friends and family to do the same!

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
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I'll keep coming back
June 4, 2020
Updated review

Previously ordered. Got it in 4 days! I was impressed how fast it came! This is my second order... Hope I have the same experience this time too!

Date of experience: June 4, 2020

Previously ordered
May 26, 2020
Previous review

Previously ordered. Got it in 4 days! I was impressed how fast it came! This is my second order... Hope I have the same experience this time too!

Date of experience: May 25, 2020
Saudi Arabia
1 review
0 helpful votes
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Vey good
June 4, 2020

...

Date of experience: June 4, 2020
Texas
1 review
0 helpful votes
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Semi satisfied
June 4, 2020

I sent several emails letting you know that the address was not complete. I did not hear from anyone until the product was received and the post mail person asked me if this was my name. The product was very good but email response is very poor.

Date of experience: June 4, 2020
Arkansas
1 review
0 helpful votes
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FragranceX
June 4, 2020

This was the best experience i could have purchasing perfume! Shipping was fast despite everything going on and the price was cheaper than everywhere else I've looked! 5/5 stars from me!

Date of experience: June 4, 2020
California
1 review
0 helpful votes
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Very reliable
June 4, 2020

I love ordering my fragrances from this site they always have what I'm looking for. And it gets shipped right away which is perfect for me. I absolutely love this site.

Date of experience: June 3, 2020
Texas
1 review
0 helpful votes
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Received damaged product!
July 4, 2020
Updated review

The bottle of Jean Paul Gaultier was leaking around the metal seal at the top of the bottle and about one forth empty, it should be replaced as I have never had a problem with any of the countless orders in the past. There was no indication of miss handling on the shipping box.

Date of experience: June 3, 2020

Easy
May 25, 2020
Previous review

Easy

Date of experience: May 25, 2020