Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very happy customer with a great online shopping experience.
Always looking for ways to express my love to my beautiful wife and this fragrance does the best. Easy online ordering and prompt delivery via USPS
THANK YOU
Great prices better than Wal - Mart and right to my door.
The experience was good but not excellent because you sent me a coupon for $5.00 dollars and I was not able to used. The discount of FX15 and the coupon of $5.00 dollars is useless.
I like the fragrances, the prices are excellent and the best they are originals.
Awesome experience from beginning till my beautiful fragrances got delivered! Excellent price point too! Will be shopping again soon!
Excellent as always. I have been very pleased with every order.
The only place that had this perfume in stock! Shipped quite quickly too!
I have bought perfume before and there was no problem me ordering a new perfume this time.
I have bought perfume before and there was no problem me ordering a new perfume this time.
This does NOT have the scent of the original when first produced! The scent it does have, lasts for two seconds. Really? This is not worth the money I paid for it! The ingredients might be the same, but either the order of ingredients are changed from a large amount to the least amount, or eliminated altogether! I am sooo disappointed. Please, bring back the original!
Excellent service great love it love the great service and products
Excellent service great love it love the great service and products
The delivery was very fast considering the fact that the shipping was free, the prices were better than on some other sites, and everything is real. This place is great!
Pretty quick delivery, good quality, not fake, overall good website. I have used it multiple times.
.
Great no complaints, I was very pleased with the fast service and wonderful products, just what I ordered
Easy to buy but the time to get a confirmation is too long and I payed for 2 days delivery and it arrived 4 days later
On the site it was available but I did not receive it. I ordered twice and it showed it was there.
Great shopping experiences and they have a great selection of colognes and perfumes
Great shopping experiences and they have a great selection of colognes and perfumes
So grateful to have a place I can shop a huge variety of fragrances that are difficult to find. Otherwear occasion I need to reach out for customer service they have been amazing as well. Have been shopping with FragranceX for years and will continue shopping and recommending to everyone for years to come.
Loved that I found something that I've been looking for
Loved that I found something that I've been looking for
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

