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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to order, great price on sampler, only thing missing was the cap - not an issue! Thanks for offering great prices
Super! Easy checkout! Absolutely I will buy again!
First time customer... was a Fragance.net guy... and WAS is the word...
These guys are quick!
Great time perfect prices great smells cannot beat the experience
Everything was perfect, price, product and delivery
I purchased an "out of box" item and jt was a " tester" that I believe was deluded because I have the exact product that has a stronger fragrance.
Very easy to find what I was looking for.
I had a very good experience.
Everything went well.
Excellent selection of eau de parfum.
Delivery came In a day sooner than expected. The prices were unbelievable and I have to say. I will be ordering all of my selections from fragrance X.
My experience with shipping and delivery has been great. I only give 2 stars to the actual fragrance. It turns out the fragrance isn't so great on my skin. Overall, service has been perfectly fine.
Good the experience was good I'll we shopping again with you guys
I didn't get the 15% off like it said. The price changed when I placed my order. It was $4 more than what the price said with the discount.
I didn't get the 15% off like it said. The price changed when I placed my order. It was $4 more than what the price said with the discount.
Everything was fine website is pretty "cheap/knock off" looking
Everything was fine website is pretty "cheap/knock off" looking
This site did not have Estee Lauder Beautiful Magnolia. However I did find the other fragrance I wanted
This site did not have Estee Lauder Beautiful Magnolia. However I did find the other fragrance I wanted
I always have the best experience with fragranceX. This is my go to shop to buy fragrances. Everything I have ever received from them has been authentic, fresh and brand spankin new. I will forever and always be a fragranceX customer!
Fast shipping and great customer service. Item was packaged well.
Good, fast, got what I wanted. Would definitely recommend
The perfume and cologne was exactly as what I have purchased from other stores but at a much more reasonable price.
Love this store and will be shopping from here in the future.
Using the site was very easy and the wide variety of available scents was a legitimate thrill. The items were received very quickly as well and everything was as expected. We'll definitely use FragranceX in the future.
There where a few fragrances that was out of stock but I love the prices and fast shipping.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

