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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Very happy with the website, the ease of shopping, the payment method, and the quick delivery.
Love shopping here! Easy ordering, no hassles. They have all fragrances to choose from.
Quick and easy! I love it! I was able to find so many fragrances. I'll definitely be back for more.
First and foremost I had the most difficult time trying to get my package due to the fact that my package was dropped off at our property office I did not request nor did I ask for my package to be delivered to the office I specifically let the PIN code for them to deliver it to my door because there has been issues with the office before second of all I did not receive one of my items which was the Juicy Couture perfume I definitely want to be refunded for this item or get it shipped out or even get a credit in store credit
Any brand I want and if you look hard you'll find great deals on tester bottles
Any brand I want and if you look hard you'll find great deals on tester bottles
The prices on here beat Amazon and with the free shipping it is way better than Amazon because you don't have to pay the annual membership fee.
Great easy ordering and pricing highly recommend to friends and family
Easy to use and wonderful prices on the only fragrance I love.
Easy to use and wonderful prices on the only fragrance I love.
Easy select product here in three days smelling good!
It was easy you just place an order and then a few days letter your item is delivered
Cologne smells great and I bought two testers of Alfred Sung for men and i'm very pleased
Very punctual and very fair price. The speed clear across the country was very fast and made it totally intact.
Super good deal! Poor fellas want to smell good too sometimes!
Not only did the order come quickly the fragrances are lasting and delightful. I'll order soon again.
Not only did the order come quickly the fragrances are lasting and delightful. I'll order soon again.
Always have great selection. Service is quick. Prices are outstanding.
Love the way the website is easy to explore. I had no problems finding what I needed.
Love the way the website is easy to explore.
Fast and easy to shop and the website is easy to understand
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!

