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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have ordered from here before. I like the prices and the selections
I have ordered from here before. I like the prices and the selections
It took only 5 days from order to delivery. I am very happy to shop at Fragrancex.com because I know I will receive my order quickly.
Always a pleasure! Quick shipping, authentic items.
Always a pleasure! Quick shipping, authentic items.
I use it all the time best i have ever used always will use it number 1
Great value on great colognes. Many hard to find scents all in one location.
Can't beat the value.
No problem at all received order quickly and safely will order again
Very easy to use. Packaged well. Price was budget-friendly.
So far this has been a great place to order my perfume. Satisfied so far
So far this has been a great place to order my perfume. Satisfied so far
This was my first time ordering from FragranceX and I'll admit I was super nervous. But don't be like me. There is nothing to fear here. Immediate shipping, packaged with care, and the item was absolutely authentic. I'm a first timer who will absolutely be back!
Items instock, reasonable prices. Quick shipping. Very happy with my purchase.
My order for two different perfumes were easily found on FragranceX ‘s website. I had ordered from them before and was pleased they still had their high standards regarding speedy shipping with my items very well packaged. I will be ordering from them in the future again.
It was very simple and good, the ordering process and options given were simple and very good. Delivery was also very nice.
Jovial experience, & I wanted to try some new. Nothing but smiles.
Awesome, some fragrances weren't Ava
It took a little bit longer than I expected but item was received and product was perfect
Awesome, some fragrances were not ava
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

