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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything I've ordered arrives faster then any other place I ordered from Everything I've ordered has been Authentic thank you
The customer help was terrific, and as always the product (perfume) is perfect, many thanks
Most prices are cheaper or equal to other websites. Some were more expensive.
Most prices are cheaper or equal to other websites. Some were more expensive.
I will always come back here to place my perfume orders.
I just love this company and the perfumes they have to offer.
I will always come back here to place my perfume orders.
I just love this company and the perfumes they have to offer.
The spray doesn't smell like expected and doesn't last long
My experience was smooth, quick and easy. I will definitely be shopping from here again.
Excellent all around experience, almost everytime they have what im looking for. Products arrive safe, complete and the real stuff
Affordable for all and arrived in time. I will be ordering more in the future.
FragranceX did a perfect job of fulfilling my order. The fragrance I received I discovered is a new Elizabeth Arden formulation of Halston Z-14 which is not good quality, and very unlike the original 1970's juice. But this is not FragranceX's fault at all... I just didn't like the fragrance.
Very happy with purchase. Would have ordered Vera Wang for men but it was out of stock
Very happy with purchase. Would have ordered Vera Wang for men but it was out of stock
Found my fragrance quickly! It arrived quickly AND the bottle was even larger than my original at home!
Quick and easy to use. Prices great. Site is easy to navigate and I can always find my perfume. Most of the time, testers are available in unopened bottles and good sizes.
Excellent product and delivery! I bought and received so fast.
I love it, would love to see more testers of most popular fragrances though.
I love it, would love to see more testers of most popular fragrances though.
I love this site. Great selection and prices. I can't live without scent.
I love this site. Great selection and prices. I can't live without scent.
The best place to buy legit perfume for cheap I was searching sites for perfumes I wanted for the lowest value
I like the products but i need to try the product.
I like the products but i need to try the product.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

