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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have been ordering several colognes in last 6 months for my collection. Item and delivery has been very good. By the way... Your survey literally will only allow for 4 stars for each "shopping experience" and "product". Not sure what that is all about?!?!
I placed an order but I didn't get any shipping info via email on my order. I called customer service and this guy Jose answers the phone. He was GREAT! He was very polite & professional and he was fast. I was stunned. I'm familiar with customer service being in sales so I know the drill. My personal goal is to always give the customer a great experience so I can keep them as repeat customers. This guy Jose is like me, maybe better and that's hard for me to admit. Don't lose this guy! Give him a raise, he's worth it.
Easy and fun experience. With some areas still not entirely free from vivid this is the best and safest way for me. Thank you FragranceX.
Easy and fun experience. With some areas still not entirely free from vivid this is the best and safest way for me. Thank you FragranceX.
Ordered three different perfumes from your site.
Shipping was fast as usual. However one perfume went missing from the box, when I reached out to customer service,
Nelly was excellent. She could tell by the weight of the package that something was wrong.
Happily I provided all information, photos, and proof of purchase.
Got my replacement fragrance the next day.
Thank You, I love getting perfumes from this site.
Have a great day!
Brand new shopper! The prices here are great. I will be back!
Brand new shopper! The prices here are great. I will be back!
Very good prices. And a cologne very hard to find.
Shopping was easy looking forward to trying your product
Shopping was easy looking forward to trying your product
Found what I wanted quickly. Totally satisfied with the service..
Great experience overall, fast shipping and great product.
Only thing is I cannot give it 5 stars as the last star will not allow me to select it.
5 stars all the way, I recommend using this website.
So far so good. Please respond to the duplication of order.
My order was sent very quickly and I am very happy with the products
That I ordered.
Thank you so very much
The product I purchased was great. Everything came via the mail so fast!
Good site. Love the perfumes! They're perfumes that I could not get anymore in stores.
It's great to shop on line you don't have to go out to see what you want.
It's great to shop on line you don't have to go out to see what you want.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members