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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Very easy to order & timely delivery. Great transaction.
He wanted emporio by Armani. The other sites did not carry it and because my boyfriend is a spoiled brat
I hope it gets here fast because my boyfriend is in a terrible mood he keeps cussing me out
I like the fragrances But I was Disappointed of the size of the bottles they were to small for the price of them
Always have what I'm looking for at a good price. Website easy to maneuver and checkout easy and secure
Always have what I'm looking for at a good price
I ordered a fragrance I thought I would never be able to find again, at a great price, and it came much more quickly than I expected!
I had a great experience with very fast shipping. Compared to Department store prices.
The price was higher by 2 dollars than the perfume spot. I hope my product is high quality since I decided to go with this company. Also in order to get it for $77 instead of $91. I had to have a coupon. While the perfume spot was $ 75 originally. I shopped with you guys before is the only reason I went with you guys. I really like this fragrance I'm ordering so I hope it is top quality.
The price was higher by 2 dollars than the perfume spot. I hope my product is high quality since I decided to go with this company. Also in order to get it for $77 instead of $91. I had to have a coupon. While the perfume spot was $ 75 originally. I shopped with you guys before is the only reason I went with you guys. I really like this fragrance I'm ordering so I hope it is top quality.
It's been good and delivery time was short, which was a pleasant surprise during these times
Great! I was referred to purchase from this website by a friend and the order came right away.
Fixed my problem, and shipped in timely manner. Products are affordable and official. I enjoy shopping at Frangrancex
One the bottles was leaking, i reported it to them and got a refund.
I discovered Fragrance X when I was looking for a Fragrance company that accepts PayPal. My shopping experience was awesome! Their site was easy to navigate and had a vast selection of beautiful perfumes :) and the checkout was easy also! Bravo! :) Fragrance X! Love your company I am telling all my friends about you!
Great selection very easy to pay and checkout!
I never had a problem with my order until this time my one bottle came half empty and the box was saturated
Good experience can't argue with the result they have a variety of fragrances to choose from
Terrible experience with their customer service department. I had some questions about why they kept sending me emails saying I would get free shipping if I completed my order. Every time I went to the cart the shipping kept showing up... oops i didnt read the fine print... i am in canada and there is no free shipping. So why even bother sending me an email getting my hopes up for free shipping if i completed the order lol... so after I sent my inquiry i received a customer service response that said no free shipping to canada too bad and deleted me off their mailing list. Thats okay because there are other online perfume sites I can order from. I had no idea fragrancex was in the usa and not in canada. I wish they would make that more clear. But obviously its my fault for not looking properly and just assuming... assuming always gets one in trouble lol... anyways not happy with the crappy customer service i received
Not having a cap on the perfume in order to save money on one of my very favorite fragrances Jimmy Choo, was OK with me! Now i have a nice big bottle and won't have to order more so quickly. Delivery was in good timing too and well packaged.
Love the discounts and free shipping!
Excellent! Easy to order and selection and prices are great!
The Shalimar perfume I ordered had little scent, and that scent was not Shalimar. I have worn Shalimar for about 40 years and this perfume was not it.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

