Fracture Glass PhotosReviews 393

I just put in my third order with Fracture.
The art they make is unique, more that that it's made with great care, so it's of the highest quality.
My first order was lost by USPS and Customer Care responded immediately and sent a replacement in record time!
My prints and my gifts give much pleasure and are proudly displayed.
Prices are very fair and sometimes promos make them even better.
Thanks so much! Walt

I ordered a Fracture print before Christmas. It was mailed, but I never received it. I contacted customer service and they could not have been more responsive. They sent a replacement within a day or two. I received it today and it is beautiful! I will be ordering again.
Let me add that when I uploaded my first photo choice, I got a message that the resolution would not work well with the size selected. I chose a different photo and I am very happy with the end product.

I sent an email to fracture letting them know that while I was in the hospital with Covid and pneumonia for several months my girlfriend packed my 3 fracture photos. I unfortunately went back-and-forth to the hospital and each time she pack those three photos. While packing, one of the photos hit the floor and broke and I was very upset.

Tyler sent me an email that he would figure out which photo it was and replace it and ship it at no cost to me because it occurred while I was so sick. Unfortunately, I accidentally chose the wrong photo while emailing with him and did not realize until it arrived.

I sent Tyler another email thanking him so much for all of his work but letting him know that unfortunately I ordered the wrong photo and he went through all of mine and my girlfriends accounts until he found the correct photo and again insisted on sending it to me at no charge!

It arrived yesterday And I am so grateful for all of his efforts and the staff at fracture for all of their work in finding me my photo and bringing back my memories to me!

Thanks again Tyler,

Greg

Company worked with me for a satifactory solution. I am now please with the results. I would recommend this company

The personal touch I am speaking of is that when my order was not received as scheduled they jumped on it immediately and replaced my order. Everyone that received the fracture picture was amazed and some were crying from the joy it brought them. I am now a going to be a returning customer. The pictures were of top quality.

I cannot say enough things about Fracture. USPS hung me out to dry for an very important person on my Christmas list. Fracture immediately stepped up and would not take payment for the expedited reshipment. The gift was a hit and so is Fracture. Thank you.

We loved working with Fracture to build what our daughter calls our "Happy Wall". It is a grouping of pictures of our kids and grandkids. It has been so hard this year not to see them. Now whenever, we go up and down the stairs we smile. The pictures turned out beautifully with crisp bright colors. We will be adding to the wall every year as our grandkid, kids and their families grow. We love our Happy Wall!

Prints look good and glass has nice clarity. Maybe don't have the box say what it is all over in case you're trying to surprise someone in the same household. My wife knew her present had come in before I did.

Wonderful customer service! I forgot to apply a discount and they honored it after the order! Fast response. My order came early! Great Christmas surprise! The product was beautiful! The pricing was reasonable! I will definitely order again and recommend to others! Thank you! This company is a breathe of fresh air!

We ordered a couple of photos for our friends kids from a trip we all took together. The photos are Christmas gifts. Fracture sent them out on the correct date for delivery by the 9th, when nothing arrived at our friends home, we gave it a week checking the tracking number it just said will arrive late. So we contacted Fracture told them what had happened, the next day they were rushing new prints and on the third day 2-day FedEx to our friends! Amazing customer service!

Going into this blindly, and taking a chance... I am Greatly surprised by the QUALITY, promptness, and good pricing. It is imperative that as a customer, you adjust the photo via whatever medium you have to suit your taste. This from reading other comments. I adjusted my photo's to suit my taste, and they turned out "Just Fine"! Folks must remember, they (Fractureme) can only work wit what they receive, as this is not a 'Studio' that can and will fix bad (poor) photography!
I am excited to recommend this organization and will continue doing business with them. You 'Must Remember' however, to be satisfied with what you submit before submitting to have them (Fractureme) complete an order!
Thank-You for services rendered, a satisfied customer.