Fracture Glass PhotosReviews 393

First photo I sent in for printing was extremely vibrant; wild stage-light colors with bright magenta and purple. When it came back, those colors were more like mauve. VERY dulled-down and muddy. Nothing like the digital file I sent. I figured maybe their system auto-corrected for the wild colors, so I tried again with a different image; a more normal skin-tone portrait. It came back washed out and pale-looking; again not at all like the image I sent. I love the streamlined flat look of these, but won't be trying them again.

Also disappointed when they say they print the image ON GLASS, well, not really. It's BEHIND the glass; a print with glass adhered to the front. It's not like something ON glass that light can come through.

UPDATE:
I contacted Fracture to tell them that my two orders had resulted in washed-out, pale photos both times. I was not asking for a refund, just telling them why I would not be using them again. I was very surprised to receive a reply by email from an employee named Hannah. She asked that I send her my original files along with photos of the washed-out prints I received. She vowed to make it right and redo my order for free.

Less than two weeks later I received replacement prints for both orders (three prints in all) that looked great. They looked like my original files. I asked her to send me the files SHE sent of my images for printing so I could see how she made the images more contrasty before sending them for printing. I asked her how to avoid the "washed out" problem if I ever order again. She suggested I email them before ordering to remind them that I had this problem. But, in the end, my prints look like my original files, thanks to her working on them personally, and they replaced my prints for free and did it much more quickly than the turnaround time on my original orders. I cannot complain about their customer service.

I ordered a print to put on glass from this company on Nov. 3 rd received it Dec 15th. It looked very faded and was printed crooked. I emailed them 3 times with no response. They guaranteed that if you were not satisfied they would fix it. Didn't happen. I am sending it back with a note that explains my dissatisfaction. I will be disputing
The charge on my credit card. Obviously I will never recommend them or order from then again.

Fractureme is awesome. I placed an order and received my order very quickly. The pictures look stunning behind glass. Together with the order, you get a nice walldog screw with each picture you ordered. All pictures are well packaged and protected with cardboard.

A new process to get your digital pics in a whole new way. Printed in reverse on the back side of glass, and sprayed with a opaque backing to protect the print then mounted on foam-board. The website is laid out nicely and pretty self explanatory. There are currently some limitations as to what they are able to process (size wise) but I read they are working on new ways to process more and even better/larger images including those from professional photographers.