Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fracture has established a strong reputation for delivering high-quality glass photo prints that consistently impress customers with their vibrant colors and artistic presentation. Many reviews highlight the company's exceptional customer service, characterized by prompt responses and effective problem resolution, which fosters customer loyalty. However, some customers experienced issues with product quality and delays in support, particularly regarding returns and communication. Overall, while Fracture excels in product quality and customer satisfaction, addressing the concerns related to support responsiveness could further enhance their reputation and customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Amazing product and customer service. They truly stand behind their work! Sharon helped me replace my product and went over and beyond to make sure I had it on time! Highly recommended!
Thank you very much for the great picture and prompt delivery. The picture is brilliant, clear, no flaws and the colors are bright. I am very impressed with your work, and look forward to do future photos with you. Thanks again.
Bernard Graham
Toronto, Canada
I ordered 2 different sets and both were delivered in reasonable time and the pictures were actually better than I expected.
Exceptional work Fracture Team
Thank u for the perfect one of a kind gift
Great idea and execution however it didnt work out for me. Apparently I dont take nearly as good of photos as I thought. I was unhappy with my picture when it came in. Fracture went ahead and completely refunded my transaction even though it wasnt there fault i was unhappy! (apparently its my picture taking skills)
Im glad I decided to order a small size sample, 5x5, as a test before ordering my wife a Christmas present. Photo was taken on an iphone XsMax. High resolution. Came in looking blurry and pixelated . Not to happy.
So, we were looking for a unique gift idea for our boss for Christmas, and I heard the ad for Fractureme.com on the radio. I couldn't get the photo sized properly for the size we wanted, but their rep, Jackson, was phenomenal in taking care of everything for me. The turn-around time was incredible, and the photo itself is simply breath-taking. We are so very, very happy with not just the product, but the customer service and the turn around time. We strongly recommend them for this type of product.
Paid These People. Have They Disappeared?
There is NO Telephone Number nor Contact Method For Support.
They Took My Money-I Have No Product!
I Contacted My Bank and Revoked They Fraudulent Activity.
There was a mix-up on a picture that I order
I emailed them they always reply w/in 24 hrs. Or less! No hassle they fixed it no charge.And I received it with in 8 days!
Rec's my order SO quickly. No problems... just excellent workmanship from you! I absolutely love the product and I know my daughter is going to love this Christmas gift. Her husband & first child (6 months old) in front of their fireplace. It was baby's first look at the fireplace and he was mesmerized. So sweet. What a touching moment. THANK YOU! Awesomeness on glass.
Sincerely, E. Wilson
Ellen
Have a wonderful day!
Sent from my iPhone
After hearing about them on a podcast and needing some unique Christmas gifts, I decided to give them a whirl. I received my first order and it was stunning! I immediately placed two more orders the next day!
I was a bit concerned when I ordered my prints from fractureme.com. The prints were intended to be Christmas gifts and I was so afraid the images would be pixilated or unclear some way but when I opened the box, which was packed with such care, I was absolutely BLOWN AWAY! The images were STUNNING! Amazing clarity. And being they were my kids and grandkids I immediately started thinking of what I could get my kids so I could keep the fracture photos! I love them! Thank you fractureme.com for the best gift I've ever given to my children (if they get them!) LOL!
I saw your ad on Facebook, and have been anxious to try one. After it arrived, and so quickly, I was so happy with the beautiful clarity of my flowers! I just ordered another one and can't wait till it arrives!
So disappointed with this company. Packaging was a joke that made for a dangerous situation for my postal carrier and myself. No padding no durable box. Just the cheapest flimsiest box no bubble wrap. The result was a expensive box of glass. No phone number for these guys so awaiting help from support.
I'm just getting started and would like to know more. How do I enter my photo and get started? I like the adds I've seen.
I've ordered many of these glass pictures and I LOVE the quality and quick shipping of the product. The only reason I gave it 4 stars was because of the limited size options. I have ordered size "Small" & "Medium" 11x11 and then decided to make a few beautiful collages and ordered a size "Large" anticipating it being bigger than the Medium but not a HUGE as it actual was 23x23. Although the quality is amazing, the Large size is enormous and the medium is size is nice but not big. I now have $500 worth of stupidly large glass pictures that I won't even hang yet, was so excited to order :( Wish I could return them and just get the medium size instead :(( ( A middle size option, maybe 15x15 or 18x18 would be WONDERFUL!
Bad reviews on the way. Asked Canvas champ about reviews. I say it was cracked before shipping. Terrible quality assurance. Won't be ordering any more from here. Might want to check the picture before u send it out.
I have enjoyed sharing this very unique product for a few years now. For the first time I encountered a handful of issues (first couldn't get a pic to upload, then package not delivered). Both of the issues were promptly, accurately, politely, pleasantly, and effectively handled. All the most reason to feel pleased to continue to use, share, and promote this great product.
If you want to capture and display your picture, this is the way to do it! My brothers gathered from 3 different states, AZ-CO-NC, to make this ride, more tan memorable!
My wife ran across a 50 plus year old black & white photo of her family and I sent it in to Fracture Photos. I am amazed at the quality and the speed in which the photo was shipped back to me. My wife was surprised and very pleased as well. Thank you Fracture.
I have made two orders and have just done my third! I love what they have done and am very, very pleased with their work. I have done one classic size and 7 small photos to make a collage for a child's bedroom.
Amazing work!
I've bought several of these 11 x 11 glass pictures from this company and up until now I've been very impressed. The last one I bought was a collage of my grand daughter. The main pic was not standing out like I thought it should. I emailed the company fully expecting to pay for a redo. Fracture then told me of the guaranty. So they saw what I was unhappy with, sent me another one right away... They have the best customer service you would expect...
Answer: Hey Craig, we wanted to make sure you know that our teammate EllieClaire has since refunded your order in full. You can see her email for more info and feel free to get back to us with any questions.
Answer: Hey there, good question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Great question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Hey Sheila, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at [email protected] or our site's live chat!
Answer: Hey James, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at [email protected] or our site's live chat!
Fracture allows you to print your pictures directly on pure glass.

