Fracture Glass Photos

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fracture Glass Photos

Fracture Glass Photos

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Fracture Glass Photos?
grey stargrey stargrey stargrey stargrey star

Fracture Glass Photos Reviews Summary

Fracture has established a strong reputation for delivering high-quality glass photo prints that consistently impress customers with their vibrant colors and artistic presentation. Many reviews highlight the company's exceptional customer service, characterized by prompt responses and effective problem resolution, which fosters customer loyalty. However, some customers experienced issues with product quality and delays in support, particularly regarding returns and communication. Overall, while Fracture excels in product quality and customer satisfaction, addressing the concerns related to support responsiveness could further enhance their reputation and customer experience.

This summary is generated by AI, based on text from customer reviews

service
121
value
118
shipping
119
returns
46
quality
120

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Umang P.
Unfollow Umang P.
Share Review
Report Review

AMAZING
December 5, 2019

Amazing product and customer service. They truly stand behind their work! Sharon helped me replace my product and went over and beyond to make sure I had it on time! Highly recommended!

Date of experience: December 4, 2019
Canada
1 review
1 helpful vote
Follow Bernard g.
Unfollow Bernard g.
Share Review
Report Review

Brilliant
December 4, 2019

Thank you very much for the great picture and prompt delivery. The picture is brilliant, clear, no flaws and the colors are bright. I am very impressed with your work, and look forward to do future photos with you. Thanks again.

Bernard Graham
Toronto, Canada

Date of experience: December 3, 2019
Germany
1 review
11 helpful votes
Follow Lisa F.
Unfollow Lisa F.
Share Review
Report Review

Perfect
December 3, 2019

I ordered 2 different sets and both were delivered in reasonable time and the pictures were actually better than I expected.
Exceptional work Fracture Team
Thank u for the perfect one of a kind gift

Date of experience: December 2, 2019
Minnesota
1 review
1 helpful vote
Follow Tim M.
Unfollow Tim M.
Share Review
Report Review

Great Idea
December 3, 2019
Updated review

Great idea and execution however it didnt work out for me. Apparently I dont take nearly as good of photos as I thought. I was unhappy with my picture when it came in. Fracture went ahead and completely refunded my transaction even though it wasnt there fault i was unhappy! (apparently its my picture taking skills)

Date of experience: December 2, 2019

Blurry blurry blurry
December 2, 2019
Previous review

Im glad I decided to order a small size sample, 5x5, as a test before ordering my wife a Christmas present. Photo was taken on an iphone XsMax. High resolution. Came in looking blurry and pixelated . Not to happy.

Date of experience: December 2, 2019
Georgia
1 review
1 helpful vote
Follow Allison M.
Unfollow Allison M.
Share Review
Report Review

So, we were looking for a unique gift idea for our boss for Christmas, and I heard the ad for Fractureme.com on the radio. I couldn't get the photo sized properly for the size we wanted, but their rep, Jackson, was phenomenal in taking care of everything for me. The turn-around time was incredible, and the photo itself is simply breath-taking. We are so very, very happy with not just the product, but the customer service and the turn around time. We strongly recommend them for this type of product.

Date of experience: December 2, 2019
Florida
2 reviews
15 helpful votes
Follow Ron M.
Unfollow Ron M.
Share Review
Report Review

SCAM-WARNING!
November 29, 2019

Paid These People. Have They Disappeared?
There is NO Telephone Number nor Contact Method For Support.
They Took My Money-I Have No Product!
I Contacted My Bank and Revoked They Fraudulent Activity.

Date of experience: November 29, 2019
Texas
1 review
0 helpful votes
Follow Tamra C.
Unfollow Tamra C.
Share Review
Report Review

A Stand up company!
November 27, 2019

There was a mix-up on a picture that I order
I emailed them they always reply w/in 24 hrs. Or less! No hassle they fixed it no charge.And I received it with in 8 days!

Date of experience: November 26, 2019
Texas
1 review
0 helpful votes
Follow Ellen W.
Unfollow Ellen W.
Share Review
Report Review

SOOO happy with my photo
November 27, 2019

Rec's my order SO quickly. No problems... just excellent workmanship from you! I absolutely love the product and I know my daughter is going to love this Christmas gift. Her husband & first child (6 months old) in front of their fireplace. It was baby's first look at the fireplace and he was mesmerized. So sweet. What a touching moment. THANK YOU! Awesomeness on glass.
Sincerely, E. Wilson

Ellen
Have a wonderful day!
Sent from my iPhone

Date of experience: November 26, 2019
New York
1 review
0 helpful votes
Follow Carolyn P.
Unfollow Carolyn P.
Share Review
Report Review

Beautiful!
November 22, 2019

After hearing about them on a podcast and needing some unique Christmas gifts, I decided to give them a whirl. I received my first order and it was stunning! I immediately placed two more orders the next day!

Date of experience: November 21, 2019
Colorado
1 review
2 helpful votes
Follow Sandy C.
Unfollow Sandy C.
Share Review
Report Review

They Are STUNNING!
November 22, 2019

I was a bit concerned when I ordered my prints from fractureme.com. The prints were intended to be Christmas gifts and I was so afraid the images would be pixilated or unclear some way but when I opened the box, which was packed with such care, I was absolutely BLOWN AWAY! The images were STUNNING! Amazing clarity. And being they were my kids and grandkids I immediately started thinking of what I could get my kids so I could keep the fracture photos! I love them! Thank you fractureme.com for the best gift I've ever given to my children (if they get them!) LOL!

Date of experience: November 21, 2019
North Carolina
2 reviews
1 helpful vote
Follow Karen S.
Unfollow Karen S.
Share Review
Report Review

Fantastic product!
November 21, 2019

I saw your ad on Facebook, and have been anxious to try one. After it arrived, and so quickly, I was so happy with the beautiful clarity of my flowers! I just ordered another one and can't wait till it arrives!

Date of experience: November 20, 2019
Maryland
1 review
21 helpful votes
Follow Ash E.
Unfollow Ash E.
Share Review
Report Review

Box of broken glass
November 14, 2019

So disappointed with this company. Packaging was a joke that made for a dangerous situation for my postal carrier and myself. No padding no durable box. Just the cheapest flimsiest box no bubble wrap. The result was a expensive box of glass. No phone number for these guys so awaiting help from support.

Date of experience: November 14, 2019
Missouri
1 review
0 helpful votes
Follow Marcia E.
Unfollow Marcia E.
Share Review
Report Review

I'm just starting
November 11, 2019

I'm just getting started and would like to know more. How do I enter my photo and get started? I like the adds I've seen.

Date of experience: November 10, 2019
New York
1 review
7 helpful votes
Follow Darci F.
Unfollow Darci F.
Share Review
Report Review

I've ordered many of these glass pictures and I LOVE the quality and quick shipping of the product. The only reason I gave it 4 stars was because of the limited size options. I have ordered size "Small" & "Medium" 11x11 and then decided to make a few beautiful collages and ordered a size "Large" anticipating it being bigger than the Medium but not a HUGE as it actual was 23x23. Although the quality is amazing, the Large size is enormous and the medium is size is nice but not big. I now have $500 worth of stupidly large glass pictures that I won't even hang yet, was so excited to order :( Wish I could return them and just get the medium size instead :(( ( A middle size option, maybe 15x15 or 18x18 would be WONDERFUL!

Date of experience: October 29, 2019
North Carolina
2 reviews
22 helpful votes
Follow Roy R.
Unfollow Roy R.
Share Review
Report Review

Bad reviews on the way. Asked Canvas champ about reviews. I say it was cracked before shipping. Terrible quality assurance. Won't be ordering any more from here. Might want to check the picture before u send it out.

Date of experience: October 26, 2019
Japan
1 review
1 helpful vote
Follow Sam K.
Unfollow Sam K.
Share Review
Report Review

I have enjoyed sharing this very unique product for a few years now. For the first time I encountered a handful of issues (first couldn't get a pic to upload, then package not delivered). Both of the issues were promptly, accurately, politely, pleasantly, and effectively handled. All the most reason to feel pleased to continue to use, share, and promote this great product.

Date of experience: October 24, 2019
North Carolina
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

If you want to capture and display your picture, this is the way to do it! My brothers gathered from 3 different states, AZ-CO-NC, to make this ride, more tan memorable!

Date of experience: October 22, 2019
Texas
1 review
1 helpful vote
Follow Benny G.
Unfollow Benny G.
Share Review
Report Review

My wife ran across a 50 plus year old black & white photo of her family and I sent it in to Fracture Photos. I am amazed at the quality and the speed in which the photo was shipped back to me. My wife was surprised and very pleased as well. Thank you Fracture.

Date of experience: October 22, 2019
California
1 review
0 helpful votes
Follow Jane C.
Unfollow Jane C.
Share Review
Report Review

Love this company!
October 23, 2019

I have made two orders and have just done my third! I love what they have done and am very, very pleased with their work. I have done one classic size and 7 small photos to make a collage for a child's bedroom.
Amazing work!

Date of experience: October 21, 2019
Florida
1 review
3 helpful votes
Follow David W.
Unfollow David W.
Share Review
Report Review

Fixed my picture
October 18, 2019

I've bought several of these 11 x 11 glass pictures from this company and up until now I've been very impressed. The last one I bought was a collage of my grand daughter. The main pic was not standing out like I thought it should. I emailed the company fully expecting to pay for a redo. Fracture then told me of the guaranty. So they saw what I was unhappy with, sent me another one right away... They have the best customer service you would expect...

Date of experience: October 17, 2019

From the business

Fracture allows you to print your pictures directly on pure glass.


fractureme.com
Gainesville, Florida, United States
+163
See all photos