Fracture Glass PhotosReviews 393

Hello,
Until now the experience with you and your company has been good. Although the shipment was delayed by USPS and arrived 3 days later than the confirmation said it would, that is not my complaint as I understand it is out of your hands. The picture in question was of my daughters dog who on the day I ordered the picture had to be put down. He was a good dog who spent the last ten years with my daughter when she really needed him. The problem is that I wrote I heartfelt note to be put in the photo along with a request of no receipt. You got the no receipt right but did not include the note. My daughter got the package last evening and sent me the note below:

Did either of you order this and have it sent to me? It showed up today with no note, no receipt.

You folks advertise that you take those special moments and memorialize them on glass. Well, you didn't this time! I got the picture which I paid for but I did not get the service. I will never use your service again and I will tell anyone I know not to either. I will be going to social media next and telling people of my experience as well. What I was hoping for was a special moment with my daughter over the loss of her great dog…what I got was a creepy package showing up at her house with the picture of the dog she lost and what was to be a tender reflective moment was lost.

Signed Fractured by fracture!

Originally I purchased a Fracture for a rush order and asked that some one contact me afore as to if my pic was good enough to copy and that I might want to discuss before making. A person named Cristine contacted that I would be called by someone that weekend, but it was too late and the call at it's earlier arrival date. I was dismayed of how the pic turned out. I had a professional photographer tell me that if the shot is from a phone, may have discrepancy regarding size and color. He said it was hard to do a matching blue and when blown up would have to expect what you get. He said, it was st least, - O. K.
SO ANYWAY, I decided to get it to my friend for her birthday anyway. I didn't have time to resend back or reorder, HOWEVER, I did send my sadness overall of what I expected. I decided to accept my bad judgement to realize if not to be in person or to be able to consult with company directly, is what you will get. Especially when you rush order.
Without any contact since then, I received recently another same second Frame copy, on my porch, unknown and unannounced about.
I believe it's quality is improved, but without comparing, and until I see my friend again, can not say.
I will say I'm impressed that I got 2 for one.
I think the company should be more accessible before making the order. Other than that, I am happy that you all tryed to make me happy. I'm just happy that no one stole it off my front porch.

Our order arrived at our home in Canada yesterday, and we could not be more pleased! We ordered 9 prints of differing sizes and found that they were extremely well packaged for their long journey from Florida to our home in Ontario. When we saw the ads for Fracture on CNN earlier this year, we thought that it was a really clever and different approach to displaying photography and images. We decided to order 9 prints for Christmas gifts for our family and friends. We were absolutely blown away by what we found when we opened the box: the prints were nothing short of AMAZING! The colours are so vibrant and the quality is flawless. We cannot wait to see people's reactions when they open these one-of-a-kind gifts in December.

I can't say enough about how beautiful Fracture captured my two special pictures for a Lifetime!
Ordering was simple, shipping was pretty fast and they arrived in perfect condition. My daughter was absolutely so happy with the pictures I had done for her. They have great customer service and very nice also, responded to my emails within a day or two. Thank you and we plan on ordering more pictures in the future. Thank you Freacture!

I ordered 5 pictures as a gift for my son and his fiancé. These were pictures of their trip to the Grand Canyon. I was not sure what to expect, well they are absolutely beautiful and they so love them. I highly recommend Fractureme. I can't wait to get pictures of my vacation made. You will be very happy with anything they make.