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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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I needed something that could only be bought on ebay in the UK and the seller did not ship internationally. I was informed of this service which while free upfront, ended up costing an exorbitant amount to ship if I wanted tracked and insured shipping (which FedEx offers at £2 above the cost to ship but Forward2me charged an extra £20 to add on top of the £48 cost to ship so £68 and I got my item but they didnt put "fragile" on the package they shipped limed the original shipper did so my packaged came smashed up. Thankfully with minimal (but still some) damage to my merchandise. Overall I am happy to finally get the item but feel ripped off by the price vs. Service ratio!
This was easier than I thought. Had no problems will definitely use them again.
I sent a monitor through forward2me, as the package was large, they mandatorily instructed me that the package had to be repackaged. The package arrived with a precarious packaging, as it was not properly protected in one corner. The consequence is that due to the poor packaging and transportation, the monitor arrived broken at one corner.
Hi Oriel.
Many thanks for your feedback.
I am sorry to hear that your item has been received damaged.
Please note, all claims must be notified to us via email as soon as possible so we can request any relevant information from you to investigate this further and to also ensure we are still within the stated timeframe to submit a claim to the courier if needed. All damage claims must be notified by us to UPS in writing within 7 calendar days from the date of final delivery, failing which no action for damages may be brought against UPS.
Please be assured we will work closely with you to try and get this matter resolved for you as quickly as possible.
We have located your support ticket and we will be back in touch with you to request further details relating to your shipment ready to escalate this issue to the UPS couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
I had been trying to get a specific pair of gloves for months in the US, Forward2Me allowed me to purchase online and ship to one of their warehouses (for a shop that wouldn't ship internationally).
Forward2Me alerted me when they got the package, let me know the place in Queue I was to repack/ship, and got it to my door in the US from the UK within a week of purchase.
Awesome service, definitely will use again.
I just recently started using Forward2Me as my main reshipping service and my experience thus far has been exceptional. I get my packages in a timely manner, undamaged and packed properly. The shipping fees are also reasonable and they offer package protection for the declared value of your items. Highly recommend!
This is a really great service, wish I would've signed up years go. I use this service to purchase sneakers that I can't get within the US. Don't understand why one pair of shoes would be put into the Combine and Repack process. I understand the intent to save the customer a few bucks on shipping, but please understand some customers value speed over cost savings. I have no desire for my package to go through this process and have to wait until 1,200 other packages are repacked before mine (this is based off of an update email I received for where my package was in line). It only happened on the first order I placed, since then, all other orders went straight to the Ship Now process.
Yes, shipping does seem to be a bit high, but what isn't expensive these days, especially shipping something internationally. All in all, it's a great service and when I do have a concern customer service is quick to respond.
Chris is very knowledgeable and responds quickly with very accurate and helpful answers.
Hi Ares.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
My requirements were quite complicated and what I liked about forward2me is in understanding this, I was allocated dedicated support to walk and talk me through every step of what we needed to get done. They even helped with the forms I had to fill for my situation which I had never done before.
I really appreciate this team as they are empathetic, friendly and as helpful as they can be.
They shipped my package to the wrong country, then to the wrong state! Still haven't received my package after almost 2 months.
Hi,
Were sorry to hear about the issue you have had regarding your shipment. A member of our customer experience team will message you to resolve this issue.
Kind regards.
I've used forward2me for a couple of times now and never had any problems with them. Aimee, their support team has been very vocal and supportive with any issues that I encountered - even keep me updated with my item status. Rest assured, I'm excited to have my item delivered to my designated country soon. This site has earned a loyal and repeating customer
Hi Nor.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee and our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Efficient and delivers as promised. Efficient way of buying on ebay when they sellers dont deliver to other countries
Fast and reliable service as always, Psalms sorted everything out fast and efficient.
Hi Alexander.
Thank you so much for your feedback.
We are really pleased to hear that you have been happy with our services.
I shall pass your gratitude onto Psalms personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I ordered a product from the UK that is not available in the US. The service is easy to use and their customer service is outstanding.
Very good and quick service.
I will repeat the service and I need
Had a small hiccup due to the address for DE warehouse being in the incorrect format on the website, thus 1 of the parcels has returned back to sender. When contacted CS I was given the correct address format and the 2nd parcel (main one) arrived successfully. From their on, all went smoothly and the package was delivered to me within 48hrs.
Hi Renald.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We apologize for the delivery issues with DHL Paket and we understand this has negatively impacted some of our customers.
We are confident that the previous delivery issues with DHL Paket are being looked into and resolved for us by the courier directly and we urge customers to ensure they are using the amended Germany delivery address format from their account.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime,
Kind Regards
Hayley
Shipments always reach my virtual address. Communication is perfect - I always get information about all events including received shipment, prepared to send shipment, sent shipment, shipment tracking information, any changes. Operations are fast and prompt. Choice of couriers is good.
Even with the adjusted adress dhl si still not delivering Correctly. 2 packages was sent back will the exact address on the shipping label zone on the 2 went to forward2me and the other one que back to my eBay seller. As soon as the last Package arrive to your facility and I will delete my account with you.
I have found an other transit company for my delivery and so for they are doing good And nothing is complicated.
I tried asking the eBay seller to send my invoice so I could show you all the extra shipping fees ( 250$) but the seller don't want do get them for me.
Hi Anne-Claude.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
We apologize for the delivery issues with DHL Paket and we understand this has negatively impacted some of our customers.
We are confident that the previous delivery issues with DHL Paket are being looked into and resolved for us by the courier directly and we urge customers to ensure they continue using the amended Germany delivery address format from their account.
I will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Product delivered in good condition with DHL. Customer service was very helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi William.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
I will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley