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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 2,235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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Forward2me is a Great service and easy to use. I would recommend hands down.
Chris provided me with top-notch support and outstanding problem-solving quality. The busy team handled a complicated task of mediating with a no less busy hub in Germany which needed to overcome special delivery instructions to my shipment. Not only Chris indulged me with peace of mind but kept following up with me on the issue with updates and reminders that forward2me was the best choice for my shipping needs. Superb customer service is a given for Chris and the rest of the time. Promote soon.
This is a very professional experience, all my goods are always well taking care and I have only good recommendations to make here.
Hi Frederique
Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 3* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
I use forward2me constantly, from three countries, and have been pleased with the results every time.
My item had shipped very quickly. Thank you for your service.
Brilliantly efficient. My parcel receipt by Forward2Me was sent to me with no delay at all and then forwarded to me very efficiently. Being able to use PayPal is a bonus.
Hi Allan.
Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 4* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
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Hi Allan,
Many thanks for your feedback and for kindly amending your review rating for our services.
We really appreciate this.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
I was informed my item had arrived. I requested additional padding/ re-packing. The process was simple and very quickly my parcel was dispatched.On arrival, the package was in excellent shape, all contents very secure. Very impressed with the service.
Hi Shane.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Nica.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Hi Reem.
Many thanks for your feedback.
We are sorry that you feel dissatisfied.
I can see we had assisted you with concluding the quantities and contents of the goods in your package. I can see that the original quantities had been inputted incorrectly by our warehouse team in error and we made sure this was looked into and amended for you as quickly as possible. We apologize for this oversight and we are glad this issue was resolved quickly for you.
Please note, all customers who have registered for 'SEND IT MONDAY' will be receiving their discount code for 50% off shipping cost at a later date. Our Customer Experience team are not permitted to provide discount codes for this promotion directly to customers via support tickets.
If you are interested in receiving discount for shipping, please look out for our Send It Monday promotional post that has recently gone live from various social platforms.
We hope this clarifies this matter and you will consider your current rating of our service.
Please do let us know if you have any further questions.
Kind Regards
Hayley
Frist time I've tried something like this. And I'm very impressed with how easy and quick it was. Will definitely use again
The service was really fast and efficient. No complaints about their turnaround time. I have items shipped to me from nearby that took longer to arrive, so 5 out of 5 for ship speed and packaging. They shipped my item in a manner that didn't unnecessarily add weight and cost. Item arrived perfectly! Item came via DHL and the experience through customs was very quick too. Definitely would recommend this service.
Hi Katherine.
Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 4* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Good turnaround on package from Germany to UK but pricing could be more transparent and service cheaper.
Hi Edward
Many thanks for your feedback.
We are sorry that you can only provide us with a 4* rating.
If you are shipping from our Germany warehouse to UK then DHL is the more reliable and cost effective courier service. DHL shipping prices are calculated based on volume which means it it usually more cost effective for you to ship more items together under 1 shipment rather than sending single light weight items. I have done some calculations based on your recent package that you shipped from our Germany warehouse to UK and a shipment (single or multi piece) sent with DHL Economy or Express from our Germany warehouse with a total chargeable weight up to 1 kg would be the same shipping price excluding any additional repack charges if you did choose to consolidate. Therefore, the more low weight packages that you process for shipping together as a multi piece with DHL, as long as the total overall chargeable weight (actual or volumetric weight) of the goods in each package does not exceed 1 kg, the better the value to you for the shipping costs. In conclusion, to make the shipping price more cost effective for you we would advise that you order some additional items to your Germany inbox and have these shipped alongside your 1 single electronics package as this would have ensured you would get the very best overall shipping cost for your goods and you would have received more items to your address in UK for the exact same shipping price as 1 package.
We hope this clarifies this matter and you will consider your current rating of our service.
Please do let us know if you have any further questions.
Kind Regards
Hayley
Excellent service as always from the staff at Forward2Me
Delivery was damaged already by forward2me, poor repacking, delivery was damaged when received.
Bad complaint management
Hi SV
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
We have located your support ticket and we will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
There was some back n forth as my item contained foodstuffs, albeit they were certified by continental authorities. All in all a satisfactory result.
Faster that expected. Good communication. Congratulations for a great service.
This isn't cheap but its very very convenient. Ordered shoes from Spain which didnt ship to the UK so send them to the forward 2 me Germany addressed. Was updated promptly when it was received and a few clicks later it was on its way. Courier attempted delivery yesterday which was quicker than expected and looking forward to receiving the item today.
I needed something that could only be bought on ebay in the UK and the seller did not ship internationally. I was informed of this service which while free upfront, ended up costing an exorbitant amount to ship if I wanted tracked and insured shipping (which FedEx offers at £2 above the cost to ship but Forward2me charged an extra £20 to add on top of the £48 cost to ship so £68 and I got my item but they didnt put "fragile" on the package they shipped limed the original shipper did so my packaged came smashed up. Thankfully with minimal (but still some) damage to my merchandise. Overall I am happy to finally get the item but feel ripped off by the price vs. Service ratio!
Hi William.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
I will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
This was easier than I thought. Had no problems will definitely use them again.
I sent a monitor through forward2me, as the package was large, they mandatorily instructed me that the package had to be repackaged. The package arrived with a precarious packaging, as it was not properly protected in one corner. The consequence is that due to the poor packaging and transportation, the monitor arrived broken at one corner.
Hi Oriel.
Many thanks for your feedback.
I am sorry to hear that your item has been received damaged.
Please note, all claims must be notified to us via email as soon as possible so we can request any relevant information from you to investigate this further and to also ensure we are still within the stated timeframe to submit a claim to the courier if needed. All damage claims must be notified by us to UPS in writing within 7 calendar days from the date of final delivery, failing which no action for damages may be brought against UPS.
Please be assured we will work closely with you to try and get this matter resolved for you as quickly as possible.
We have located your support ticket and we will be back in touch with you to request further details relating to your shipment ready to escalate this issue to the UPS couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jay.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley