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From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,232 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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We have been using foward2me since 2015 and their service has never disappointed us. We provide to continue our service with them, as we have been doing until now.
I like the idea of maintaining our inbox as well as choosing our preferred courier choice.
My first time using this type of international service. I was a bit leery and concerned. But the experience was great and so was the customer service. Will definitely use again.
Start to finish went smoothly and all my questions were answered. Thank you Forward2me!
Used to be great, fast and efficient. Lately it's been terrible. Last 2 packages took over a week to process, then were sent via UPS and the paperwork was wrong, so upon receipt I was taxed fully as the price of the expensive postage was added to the total value of the item, and had to pay tax on that too. Very unhappy.
I really do like forward2me as a company and I still ship from the UK via Preston - but the terrible experience I had with its German branch was so bad that I still do not trust it and the poor rating here is based on that
Hi Petur.
Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service from UK but we are sorry that you could only provide us with a 1* rating in relation to the delivery issues you have experienced from our Germany warehouse.
We are confident that the delivery issues we have been experiencing with the DHL Paket courier service are now fully resolved with the recent amended address format.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
I have used this site 3 times now (UK and Germany) to get shirts they don't sell in America. It works! 👍🏼
I was really hesitant about using this service. I live in the US and was looking for an item that was no longer in stock here. I could order it from the UK based store but they wouldn't deliver it internationally. Determined to figure it out, I did a google search to see how I could get the item delivered somewhere in the UK and then sent to me here. That's how I found forward2me. I looked at a bunch of sites and finally decided to go with this one.
Once my item arrived, I received a message (with photo) from the carrier to show that it was delivered to Forward2Me. It sat in the warehouse for days without any update to my account. I finally reached out to see what was going on. Aimee was WONDERFUL! She let me know that she would put a search out for it and stayed in constant communication with me until it was located and my account updated. I really appreciate her GREAT customer service.
Shipping cost more and took longer than I expected but overall, the process worked and I received my item today. It was well packaged and wrapped in tape to ensure it made it to me safely. If you are on the fence about whether or not to use a package forwarding service, I can assure you that this one works. Pack your patience and pay for the extra insurance... then, enjoy your item!
Hi Deneisha,
Many thanks for your feedback.
We are pleased to hear that you have been satisfied with our services overall and with the support and assistance that was provided to you by our Customer Experience agent, Aimee, along the way.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
I recently had shipment sent form Japan and was held up in customs cause of taxes, handling and a whole lot of local fees. Your site should provide a way for partner couriers to provide estimates for costs outside of your shipment fees, because being informed only after shipment is initiated hostages consumers from deciding whether or not they should proceed with the transaction. Washing your hands off this is a blatant disregard to consumer protection rights. Feedback has been sent yo your customer service as well. Take action!
Hi V S.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Unpaid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
First selection of GLS for delivery was a mistake. They took my package, stuck it in a warehouse in Poland and did not deliver to me, with no explanation. After complaints from Forward2me, they returned it, and this time I chose DHL, who delivered efficiently with no issues.
Forward2me support from Nica was excellent.
Hi Geoff.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I've been a happy customer for many years and I am always satisfied.
Im happy with everything, i received my goods very fast. Thank you very much
Nica is a remarkable help. Prompt and professional, the kind assistance is always highly appreciated. Thanks so much for all you've been doing not just for me but for all of us.
I have used forward to me twice now from my purchases from the UK to the US and both times have been very smooth. My packages have not been damaged and both times I received my packages before the time frame they originally gave me and I am very grateful and amazed. I would definitely recommend this to anyone who is need of a great forwarding service!
Good communication and fast service. Thanks again.
Forward2me is a Great service and easy to use. I would recommend hands down.
Chris provided me with top-notch support and outstanding problem-solving quality. The busy team handled a complicated task of mediating with a no less busy hub in Germany which needed to overcome special delivery instructions to my shipment. Not only Chris indulged me with peace of mind but kept following up with me on the issue with updates and reminders that forward2me was the best choice for my shipping needs. Superb customer service is a given for Chris and the rest of the time. Promote soon.
Hi Jay.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
This is a very professional experience, all my goods are always well taking care and I have only good recommendations to make here.
Hi Frederique
Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 3* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ben.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating and to hear that your recent UPS shipments were delayed for dispatch due to some temporary technical issues with the UPS booking portal.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley