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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,231 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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I encountered an issue when I tried to purchase food, but they were very helpful, and I got my goodies for Christmas!
This is a service that is fast, easy, and efficient. It was simple to set up and make a transaction. I look forward to utilizing this service again in the near future.
The service is quick and well organised. The layout of the page (insertion of values etc.) are a bit tricky for those not used to it. So beginners and new clients may struggle with it. But there is a quick and responsive help service, which provides comfort. Shipping and packing are always very good.
I am satisfied with forward2me, wouldn't change it and will encourage others to use it as well.
Kind regards
Stefan Roda
The positive things first: the whisky bottle arrived savely and the support answered quickly. But your online software program is not optimizied for shipping alcohol from UK to Germany. I was not able to choose the shipping details: "Please contact our support." After some explanations I got the answer, that the bottle must be repacked. I got an another email to proceed online. The system said again: "Please contact our support." I contacted the support again, First I got the answer, it will work now. The system said again: "Please contact our support." One day later after some very detailed informations, how I had to go through your website, I found the next step. Paypal paying worked ok. A few days later DHL informed about the customs and taxes I had additonally to pay again. In the end I paid for this bottle in total ca, 180 Euro (shop price 80 pounds, forward2me 39 pounds, DHL customs 47 Euro)!
I know this before, but there surely some customers not aware of this. You should inform your customer in advance!
I foynd it difficult to gauge how much I would need to pay for delivery until it was too late, i.e only after the packages were received. In the end, the amount I paid I believe came up to more than 1/3rd of the total price of the goods. That is far too expensive in my opinion but there was no way to back out by then. Thanks for providing the service though. Perhaps others may find it still worth it though, but its just not for me.
Hi Rozainah.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 3* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Aimee is amazing and always responds in a very timely manner. She gets things done quickly and confirms you are happy. Would definitely recommend Forward2me to anyone who needs this service.
Hi Ciara.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Fast, simple and easy to use, excellent service with good customer service, thank you Nica for answering all my questions when asking for details about my shipment, for your patience and for helping me, very good prices and I really hope I can come back to use them some other day.
Hi Edgar.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I have come across Aimee on several occasions and the services received were always excellent.
Many thanks!
Hi Kenneth.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I have used a number of package forwarding services and this is by far the best. I have used more than one of their locations and they are all as good was each other. Very thorough, clear in their communication and always quick and helpful dealing with questions. All my packages have arrived very quickly and is excellent conditions. I would trust this company with anything
The whole process of shipping with Forward2Me was fast and efficient. Pretty much not long after my parcel arrived I was able to ship it already. There were also many choices for courier services and I am able to ship to wherever I wanted. The whole process to ship out my parcel was simple and quick too.
Order was dispatched and transported quickly, but at considerable cost. The package arrived in my country on a Saturday and was scheduled to be delivered to me the next day (Sunday is a work day where I live). The package was not delivered on Sunday, or Monday (despite promises), or Tuesday (despite more promises) or even Wednesday (despite even more promises). Along the way, the delivery service blamed me for the delay. (Still trying to figure that one out). Finally, it was delivered on Thursday. The item arrived i good condition, but for some reason, the receipt from the retailer was not included in the package. Too bad that Forward2Me suffers damage to their brand caused by the delivery service they sub-contracted with. Maybe Forward2Me will pass it on to DHL.
Hi S.M.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 2* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Great way to order in the non-EU when the shops themselves don't offer shipping.
Of course, the service is not free, but it is still considerably cheaper than flying there yourself just to buy a product.
From ordering to delivery to my home address only took about 10 days, absolutely top.
Everything perfect as usual, thank you. Good thing you are there.
Thanks for all of your help with tricky shipment. Received in good order and in good time.
I gave ebay seller my Foeward2Me address. They sent it to some drop-off location not my address. I was sent a notice the package had been delivered. I assumed it was to the address given. I contacted Forward2Me asking what had happened to my package? They (Chris) looked into it and found it was at this drop-off location. He arranged to have it picked up. Now it's where it should have been delivered to in the first place. Once I found out, through Chris, that the "delivered notice" I received was not to Forward to me I contacted the seller. He claims the courier he used was the cause of the problem. Thanks Chris for solving this problem.
Hi William
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Chris.
We look forward to assisting you with shipping again soon.
Kind regards,
Hayley
Never had a problem until now. E-mail correspondence is also polite and reliable. I will continue to use it.
Joyce was very helpful. Joyce helped me translate the Japan address for forward2me. Joyce is very efficient and knowledgeable. Thank you
Hi Matt.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Good option for the online buyer. Possible want more
Option on shipping cost.
At first, I didn't have the best impression of working with forward2me, but it has changed. And it's all because of Hayley. Hayley, thank you for responding to my messages quickly and always trying to help, I really appreciate it. This assessment is entirely your merit!
Hi Aleksandr.
Many thanks for your feedback and for your lovely comments.
You are very welcome. It has been a pleasure assisting you.
We look forward to assisting you with all of your shipping needs again very soon.
Take care and stay.
All the best for 2023!
Kind regards,
Hayley
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Hi Christian,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
All alcohol repacking and shipping from any of our warehouse locations has to be handled by our Customer Experience team so we can firstly determine if we can offer a shipping service for the alcohol to the required destination country, please note we can only offer DHL for alcohol shipments, and we also need to ensure the correct repack and shipping instructions are provided to the warehouse team when they are preparing the alcohol for transit with the couriers.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley