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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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My UK order arrived quickly and the whole process was very smooth. No complaints!
My other order from Germany was undelivered and returned by DHL apparently because the address I provided was not in the exact format DHL Germany wanted it. I copy pasted the address provided to me by Forward2Me so I do not know if it is DHL that did not deliver it or their warehouse staff refused to accept the delivery because the address format was not "exactly" as it should be although I copy pasted. One of the two parties seem to lack some flexibility compared to the UK.
Aimee is my guardian angel. Whether it's a problem that needs to be resolved or it's just a simple doubt to be clarified, she is always there for me. So glad that she is in the team, ever vigilant, constantly overseeing and making sure that my shipments go smoothly. This is first-class customer service. I am certainly in good hands!
Hi Jimmy.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
The package has finally arrived to my address and I'm very satisfied.
This was my first time dealing with shipping internationally and it couldn't have been any smoother. Love the 30 day window where you can stockpile and consolidate multiple packages which ends up being a cheaper alternative then if I were to ship them individually. When it was finally time to pull the trigger and have my stuff shipped to the US, my package arrived in a timely manner. Overall had a great experience and would definitely recommend foward2me to anyone who's looking for an international shipping service.
This service is great und uncomplicated. I only experienced some trouble because I chose TNT for shipment to Germany and they are fascinatingly $#*!ty. But I can't blame forward2me for that.
Thanks a lot and I am looking forward to the next time!
Great service, fast and efficient, particularly want to emphasize customer service support I've received from Regilyn, she is a star!
Hi Predrag.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee, Nica and the rest of our Customer Experience team.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Aimee did an excellent job at keeping me informed and resolving the issue with two packages that arrived at the wrong location. They were found quickly and delivered just as fast.
Hi James.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the feedback and support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I felt ripped off and exploited.
Staff unhelpful
No customer service.
Overcharged.
Hi Lucas.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
I've been using forward2me since Brexit, to help me consolidate my UK sales and save on custom duties into the EU, and I have nothing but praise for them. The team at forward2me (shout-out to Chris) always go above and beyond to fix any issue that pops up. Fast, reliable and great care in handling my items, definitely recommend!
Hi Pedro.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Delivered as promised even though there was an error in the address that was corrected before the shipment.
I have found the service to be efficient, however it would be even better if we could have an option to include duties and taxes on our shipment as most other forwarding agents do today.
Hi Trish,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
Unfortunately we don't currently have the accreditation required to be able to carry out the customs clearance and calculate the duties for the goods through our services-only through the carriers. The customs clearance process is a feature that we are currently looking into and it is our aim to eventually incorporate customs clearance within our service in the coming months.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
I can't be more happy with Forward2Me services, they are supper fast with the shiping and handling of the packages, they also offer a great customer support very capable and also alwyas willing to help, I will keep using their services for a long time.
Legitimate service, extremely slow moving due to automated communications and multi-tiered package holding, repacking, shipping process. Would consider using again only for truly must have items. Will likely try another service instead.
Hi Aaron.
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with some of the system processes that you experienced from your account prior to shipping.
I can see that you had a slightly longer delay with shipping your package, firstly due to our system requiring approval from the email address that was linked to your PayPal account which you had used to complete your payment for shipping. Our pay pal authentication process is an additional security requirement that has been deployed on our system to ensure all pay pal payments are protected for both our customers and our service. The authentication email is sent out to the pay pal email address and as long as the payment authentication email is actioned by the customer by clicking the green 'YES' button, this will approve the shipping payment. Unfortunately I can see that your first shipment had to be refunded and cancelled due to us not receiving the automated approval from you for your shipping payment via PayPal. You also had concerns regarding the delays with us booking and dispatching your package with the selected courier. Please note that our dispatch team try their best to book and dispatch as many shipments as possible on the same day, however, this will be dependant on the time when the shipping payment has been received and we do have collection cut off times for each of the courier services everyday. Your second shipping payment had been received after the final collection cut off time for DHL on 10/11 and unfortunately this meant that your shipment could only be booked and dispatched with the selected courier on the next working day. We apologize for any further frustration or delays this may have caused you.
Please note the transit times for shipments stated by the couriers only commence from the date of dispatch and not from the date of payment.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
I was incorrespondence with Kevin from Forward2Me Customer Service about obtaining additional shipment options for my package in my inbox.
He replied every and each of my mails with patience and kindness and explained status of my package and my options.
And he managed to define additional shipment options to me as my package was suitable for them.
I felt relieved now. And I am grateful to Kevin for his helps. I wished a happy day to him.
I had 4 orders I asked to combine and repack this was in September, my order was shipped and never arrived after contacting your support several times I didn't get any clear answer, well at last my package was in Zoll custody for a mistake in the customs declaration... A paper bag has the wrong code! That was the reason my package was returned to you after struggling for a while they finally found out my packages was returned and asked me again to repack as apparently the package was not safe and items could go lost or damaged, so I complained as this package was already repacked by you! After long altercations finally I got my package yesterday November 17th, well an item is unfortunately missing although I asked before sending to check if everything is complete, on top of it the documents from my deliveries were not in the box, I even sent a detailed list which items should be inside, your service is terrible I wouldn't recommend anyone to use your service, and I honestly hope there is another company who offers the service! It was an awful experience overall!
Hi Veronica,
Many thanks for your feedback,
We are sorry that you feel dissatisfied and to hear about the issues you have experienced with your shipments.
I can see that you have reported the missing item with one of customer experience agents, Aimee.
We are aware of your problem and our team is currently working on this.
Please continue to work with the customer experience team.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Gave you enough time to gather all your items so you can send them all at once. They service is fast and I experienced no issues.
Was skeptical at first or thought I would be charged a super high premium. The prices were actually very reasonable and I got my package quickly without any damages.
Beware when choosing FedEx as your shipment carrier. I had a 6 piece shipment that arrived on 3 different days. I would also opt for repack as most of the lps were in flimsy packaging. They all survived the trip to the states thankfully.
Hi Michael
Thank you so much for your feedback.
We are sorry to hear about the delivery delays with your recent FedEx shipment.
It is great to hear that all 6 packages did eventually arrive to you in in the USA and they were all in good condition.
We are really pleased to hear that you have been happy with our services.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Great service, no problems, ordered from adidas.uk and it shipped to their warehouse and then to me with no problem. Was only around $30 to ship it and no other fees. Will use again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Francky,
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley