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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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It was a good experience except the shipping from Fedex which I believe it is not the issue of forward2me as it took forever to get the package. However, I wish forward2me support the full experience from A-Z
Swift and easy to use as always. Highly recommend them for all your parcel forwarding from their service locations
I was very impressed. Item arrived as described in a really quick time frame. Lots of communication as well regarding items movement etc.
I tried many forward companies, untill i found them, they are excellent in treatment,handling your package and give you a good choices to ship your shipment but i have a long issue with them when my package is coffee beans! They Always consider it as food stuff, so i must email them to remove the tag to be able to send it me every time! Thats why i gave them 4 stars otherwise they deserve 5.
Hi Ahmad.
Many thanks for your feedback.
I have now updated the alert message from your account for the processing team. The alert message has been increased in size and this should ensure that the foodstuff tag will not be added when booking packages containing coffee beans to your account going forward. The updated alert message is now saved and is already running live on your account so there should be no excuse for the processing team not to be aware of this request.
I hope the information I have provided to you is useful and we would appreciate if you would reconsider your current rating of our service.
Kind Regards
Hayley
The storage reported the received package soon and made sure the item is safe to ship internationally or not.
I am fully satisfied with my experience with Forward2Me. Through my entire experience I only had one issue which was resolved showing a pro-customer apporach. I can recommend this service with clean conscience.
Hi Łukasz.
Many thanks for your comments. We really appreciate this.
Once again we apologize for any inconveninece caused but we are very glad that we could come to an amicable resolution with you in relation to the issues you faced.
We shall look forward to offering you our shipping services again in the near future.
Take care and stay safe.
Kind Regards
Hayley
Shipped a large electronic item from Italy to Forward2me Germany - all worked seamlessly! Thanks so much for your help Nica! :): ) :)
Hi Peter.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
As soon as Forward2me shipped packages to me, the company used for delivery started sending me non stop texts. They would not deliver to my shipping address, customs had to be paid online or else packahe would not be delivered. I had to contact their customer service twice, and at the end, they disregarded my instructions to leave package out of site at back door. I won't use Forward2me again if DHL expressed is used for delivery.
Poor service.
Sue
Many thanks for the review Susan.
It's great to see you were able to take advantage of our 50% Send it Monday discount.
You selected DHL Express as a shipping option - the package shipped on Monday and was with you on Thursday. Given the time of year we think DHL did a great job.
The DHL service is a DDU service, which means that everyone has to pay taxes and duties at the point the package hits their border - the specifics depend upon the country.
DHL send notifications to customers to allow them to pay the duties online. The vast majority of our customers prefer the convenience of this as the alternative is to drive to your house, risk that you are out and leave a note asking for a payment.
All DHLs notifications are configurable. Please feel free to forward them all and we will help you with instructions on how to switch them off or unsubscribe.
I hope the information I have provided to you is useful and we would appreciate if you would reconsider your current rating of our service.
Kind Regards
Hayley
An eBay item which is not to shipped to abroad by seller. As soon as arrived to foward2me address, the process began to work. DHL service can deliver the item within a week.
I ordered clothing items that arrived to F2M damaged. They assisted with the return with no charge. When I reordered the items they arrived very fast in perfect condition. Thank you!
Been using this service for more then 2 years now and they're always on point
I woukd like that u put more employees to replay on tge email and more ppl to replay to the phone and whats
Hi Hanan.
Many thanks for your feedback.
We are sorry to see that you have only provided us with 1* rating and we apologize for the delays with us responding.
Unfortunately due to the fast approaching holiday season, we are experiencing a much higher volume of queries through all of our available communication channels and this is resulting in us failing to be able to hit our usual response targets at the moment. Please be assured our customer experience team are all working as fast as possible to respond to all queries as soon as they can.
We want to thank you for using our service and your patience while we work through these issues.
We would also appreciate it if you could reconsider your rating.
Please do not hesitate to contact me if you need anything further.
Kind Regards
Hayley
Not sure if the box was re-packed by Foraward2Me or not but it was far too big which resulted in me over paying for freight based on volume. It may have been the initial packaging from the Seller.
Hi,
Thank you for your review,
Having assessed the details, we can see that your goods were shipped in the package used by the original sender (retailer).
It is common practice for retailers to use packages that are too large for the contents inside which is why we do offer a repack service, the aim of the service is to reduce the size of the package and in turn reduce the cost of shipping. This is a service that you can request from your package inbox.
If you can send us some photos of the package and how this was packaged inside we might be able to advise if repacking would have been cost effective.
Hab mehr als 150€ für ein Paket aus Japan bezahlt, die normalen Versandkosten belaufen sich auf ca. 30-40€ Expressversand. Also weit über 110€ für den service bezahlt. Dazu muss man berücksichtigt, das auf den Betrag ja auch noch Zoll und einfuhrgebûhren fällig werden.
Der Versand hat aber reibungslos und schnell funktioniert.
Hi Andreas,
Many thanks for your feedback.
We are sorry that you felt dissatisfied.
I have been looking at your recent shipments through our service and I can see that you had not chosen to combine and repack your Pokémon goods prior to shipping. It is possible you have paid a higher price for shipping is because the chargeable weight for the single package that you have shipped would have been been based on the volumetric weight/size of the package rather than the actual weight of the goods inside. If a repack had been requested there would have been sufficient excess space to save by reducing the current size of the package which would have helped lower the final courier shipping prices available to you and you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.
As per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
Unfortunately we don't currently have the accreditation required to be able to carry out the customs clearance and calculate the duties for the goods through our services-only through the carriers.
The customs clearance process is a feature that we are currently looking into and it is our aim to eventually incorporate customs clearance within our service in the coming months.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Shipment within one week from jp to ger
But costs more than the ordered product (155€)
That reduces one Star in my Review
Hi Tobias.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We are more than happy to look into a like for like price match for you. I was wondering if you would be happy to contact us directly at [email protected] to provide us with the details and shipping prices sourced from other forwarding agencies, including their additional consolidation fee, as a price comparison for your package (s) that have been sent through our service.
If we do see a significant difference in the courier service and shipping price that you paid through our company in comparison to the shipping price offered by other forwarding companies we would be happy to refund you the difference or look to arrange a price match for your next shipment based on the same chargeable weight.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
My package arrived at the UK warehouse yesterday and with the swift help of Kat, I have been able to get my package shipped out today without delay. She was clearly knowledgeable about the process and very helpful with dealing with my questions. Thank you!
Hi Grace.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kat.
I will make sure to pass on your gratitude to them all personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I've been trying to ship a small garden statue that I have only been able to locate in the UK for months. Unfortunately, I was told by every shop that they are unable to ship to the US. Forward2Me provided the only opportunity to get my statue shipped to me. I provided the address given to me by Forward2Me to the garden shop and had my statue shipped directly there, and the very next day Forward2Me shipped my statue directly to me in the US. They repackaged it so it would make the trip and it arrived safely, before the expected date. So thankful to the staff for the awesome service they provide!
Straight forward and easy to use and they ship your item immediately. Will definitely use them again. Thanks so much!
I had a customs clearance issue needed a updated doc, forward2me Aimee contacted me immediately when they received the request from FedEx, and she helped me sent out the doc to FedEx even in the WEEKEND. I appreciated so much she works hard for my shipment. Their responses always make me feel comfortable. Thank you Aimee. They are Best!
Hi Rei.
Thank you so much for your feedback. What an absolutely amazing review!
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
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Hi Mohammed.
Thanks for your feedback.
In response to your concerns relating to the transit times for your shipment, I understand that you paid for FedEx Connect which states a delivery time of up to 8 business days to Saudi Arabia.
Please be aware that all transit times provided by the couriers on our website are all subject to any unavoidable connection or transit delays and local customs clearance. All transit times provided on our website for the courier services offered should only be seen as estimates.
I have looked at the date that your shipment was dispatched from our UK warehouse, which was Monday 28th November and the shipment arrived to your address in Saudi Arabia within 7 business days.
All tracked courier services that we offer will add additional business days to the original estimated transit time to ensure there is sufficient time to transport the shipment to the local sorting facility, get the shipment cleared for export and finally dispatched to the destination country.
Overall, we feel that you have had a very successful shipping and delivery experience through the FedEx Connect service.
I hope this helps you further and please do let me know if you have anymore questions or concerns in the meantime.
We do not wish for these issues to deter you from using our services again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley