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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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Was impressed how quickly my parcel arrived but it was more expensive than I thought it would be.
Fast and great, and everything is safe…………………………..
I have needed assistance with orders twice and always found Forward2me to be polite and very fast to respond to calls and emails, 5 star
My package arrived fine. It was a simple flask, still they forced me to do a repackaging for unknown reason, which I had to pay extra for. If I have no other option, I should not pay for this. This also delayed the package one more day. Also there was a 1 day delivery option with DHL, which I choose, but that turned out to be a 3 days delivery option.
Hi Gabor,
Many thanks for your feedback.
We are sorry to hear that you felt dissatisfied with the repacking advisory for your package and with the transit times of your shipment with DHL Express.
I would like to reach out to you directly to discuss your feedback with you in more detail.
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you will reconsider your current rating of our service.
Kind Regards
Hayley
After some confusion about one of my packages, Aimee sorted it quickly and perfectly. The F2M is lucky to have such a calm and efficient employee as her on their staff.
Expensive but great service. Well worth the money. Very straightforward to use and fast delivery!
Even though my item arrived broken, I would still say that Forward2Me is the best forwarding agent. Before, during, and after my order, Aimee was incredibly kind and responsive to my emails and questions. I've used a few forwarding agents in the past but Forward2Me has the best customer service of them all. I'm used to having to fight for refunds but Forward2Me refunded me for the broken item with zero hassle or dispute necessary. Thank you again for being so lovely!
Hi Madison.
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
An absolute great service and easy to use the website to place orders from different countries in Europe.
Great repacking for a massive but delicate shipment. Great protection and labeling on the packaging allowed a safe overseas delivery.
Package arrived promptly and it good shape. Email communications were answered quickly and helpfully.
I'm very pleased with this service and how quickly I received my package.
Recieved very quickly but the shipping is very expensive to alternative companies. So not doable just for things you sort of want and like.
Hi Lynn.
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the shipping prices offered.
I would like to reach out you directly to discuss your feedback with you in more detail
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
The parcel processing was very quick. There were quite many delivery options. Positive experience after all
Too easy
Great service
Pricing could be better though..
Single bottle of gin cost £56 to post plus a fiver local postage, despite being a gift a £30 import tax was imposed, rendering the service unusable for this purpose.
Hi Petr,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
Unfortunately we don't currently have the accreditation required to be able to carry out the customs clearance and calculate the duties for the goods through our services-only through the carriers.
The customs clearance process is a feature that we are currently looking into and it is our aim to eventually incorporate customs clearance within our service in the coming months.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Extremely over priced and my item needlessly needed to be repacked just to pay the high courier fees instead of using regular mail.
Hi Karim
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the shipping prices offered.
I would like to reach out you directly to discuss your feedback with you in more detail
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 3* rating.
Please be aware that the shipping quotes that you are provided from the pricing page on our website would have not included the additional Australian GST at this point.
This is because GST is calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.
We are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
Further information is also available from the FAQ's section on our website https://www.forward2me.com/australian-gst/
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley