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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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I like to ship with forward2me its easy and nice but another time also i want to delivery whith dhl also do the amount for dhl less olease
Postage was expensive to Australia. I was only offered one postage option, and that was DHL. The parcel only weighed 100g, and yet to forward to Australia was £64, which was 4x the cost of the item being forwarded. Disappointed
Not a good experience. Took forever to repackage. Was very expensive at the end of the day. Won't use again. Once it left wearhouse was only 1 day late
Hi Liezel.
Many thanks for your feedback.
I can see your repack request slightly exceeded 24 hours. At the time a repack is requested, our system clearly states this can take up to 2 business days. That said, you are obviously unhappy with the price and so as a gesture of goodwill I'm happy to refund the C&R fee
Please note that due to the ongoing industrial action with Royal Mail, this is causing large spikes in our workloads, beyond our control, and is resulting in us struggling to hit targets on multiple occasions.
We want to thank you for using our service and your patience while we work through these issues.
For the peace of mind of all our customers we offer a price match guarantee. If you can find a cheaper service we'll refund you.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
Every time I use Forward2Me I'm shocked at how fast I receive the item(s)! Super fast shipping with tracking and always reliably dropped off in the expected window. Great service!
There are a couple of things to note if this is your first time using this service. First, I would make sure to request that they double check your order contents (only available upon request) to make sure the original shipper didn't make any mistakes as this does happen from time to time. Second, it is worth noting that if you are shipping a food or drink item to the US you will be asked to fill out a form with the FDA which notifies them upon arrival of what the contents of the package are. The forms are a bit tedious but if you are ordering a food item from another country I'm guessing you're doing so because it's worth the headache. The service itself is rather pain free and straight forward, ship to the address they give you then select the delivery option that suits you best. It really is faster than expected.
I've used Forward2Me a few times now and they always forward my packages quickly. The website is easy to use. Never any issues.
The service was very fast. I got an email the day my package arrived at their location and was given options how to shipped to my fowarding address. Great service easy to use. A lot of options to choose a carrier to ship from.
Ordered a costume for my child. It was bit last minute. I sent them an email, to explain that I needed the costume before December 13th. My parcel arrived just on time.Great service!
I ordered 3 CBD vapes from the UK that cost less than 50 euros. First they said they cant ship them at all. Then after a week, when I finally explained to them that it's legal they said; okay we can BUT ONLY WITH DHL because it contains batteries. And they quoted me a price of over 50 euros, which is more than the items I ordered.
They have a shipping calculator on their website that has options with batteries to select for calculations, like smartphone, tablet and laptop. When you choose those items, it offers you a vast array of shipping options, not just DHL (which is the most expensive).
Other options are way cheaper and are the only reason I chose their services. If they really do not ship items with batteries with those services, they must disclose that there, in their shipping calculator.
This is FALSE ADVERTISING. And I have been going back and forth with them for 2 weeks now, not getting any real help, they only answer the questions that suit them and ignore the rest.
All in all, terrible customer service and false advertising leaves me feeling scammed for my money when I could have gone with other forwarding services who are transparent and fair to their customers. Do not recommend it at all.
Regular, rapid e-mail updates and answers to questions.
A completely hassle-free experience, thank you!
The service was very good. I was able to get the purchased item in Japan and receive them at home. Smooth process and tracking of the shipment. Good service!
I've been using F2M for almost a year and the service has been consistently excellent.
Was a bit reluctant of trying it, but does what they promise for fair rates! (less then duty costs!). Package arrived 2 days later than original shipping method, which is thus amazingly fast! Would recommend
Forward2Me was an excellent choice for purchasing items I cannot find in my country. The combine and repackage feature was helpful and cost effective. I was very impressed with the excellent communication along the way. I always knew what was happening with my packages from start to finish/delivery. I will always use Forward2Me when shopping from outside the US.
Been shipping with them for 2 years,
And i won't be doing so again, currently in the process of emptying my inbox back to sender.
They have become super slow when responding to emails and their service has become ridicilously expensive ( shipping).
I feel like I'm getting delivered straight from the vendor. They received and are prompt to inform you on your parcel. I order shoes that arrive in bags, but Forward2Me consolidates it into a box for safer shipping. If you are quick to select what carrier you'd like, the are quick to get it shipped.
The system is kinda straightforward and works pretty well. Still, there are a few minor things that are worth mentioning - for someone outside the UK, the address generated by this service is hard to insert into the fields provided by most websites - this is fully my problem, not the Forward2Me (however some guide how to put it into the standard address fields might help). Also, the item needed repacking as if it was multiple items but it actually was originally in one package (at least according to the photo they provided me on reception at the resend facility). Lastly, it's kinda funny that the more expensive shipping is actually cheaper as there are online coupons for large discounts :). Overall pretty pleasant experience with the possibility to store the package for up to 30 days free (I had no time to deal with it in the first week or so). I would use again if needed something specific from the UK but would greatly appreciate an option to optimize the taxes process as they are still outside the EU and the shipment is then stalled in the process waiting for additional documents from my side...
Would recommend your company to anyone. Excellent communication from all customer service representatives and excellent deliveryservice.
Quick delivery, no issues with customs. Packaging was secure enough. The only complaint that I have is that it is extremely expensive to send goods in this way. Also, the site is a little confusing and not very transparent to sort out "repackaging".
Hi Tania B
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
Please be aware that the shipping quotes that you are provided from the pricing page on our website would have not included the additional Australian GST at this point- our pricing page can only show +GST. This is because GST has to be calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.
We are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value. This information is also available from the FAQ's section on our website.
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
Also we are more than happy to look into a price match for you and I was wondering if you would be happy to provide us with the details and shipping prices that you have sourced from the other forwarding agencies, including their additional consolidation fee as price comparisons for your packages that have been sent through our service?
If we do see a significant difference in the courier service/ shipping price that you paid through our company in comparison to the shipping price that you were offered by other forwarding companies we would be happy to refund you the difference or look to arrange a price match for your next shipment based on the same chargeable weight.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Well wrapped and shipped very fast. Very reliable service
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Hi Andy.
Thanks for your feedback.
I can see that you shipped from our Tax Free warehouse in Guernsey-not from our mainland UK warehouse in Preston.
DHL is the only option and is more expensive at low weights when shipping from Guernsey.
If the goods are higher value it is often more cost effective to save the retailer sales tax on the purchase price and pay the slightly higher rates for shipping from our Tax Free warehouse in Guernsey.
However, if the goods are low value it would be more cost effective to ship goods from our UK mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping.
We can now offer 2 new budget shipping services from our UK warehouse starting from £9.99 which are called forward2me Lite and forward2me Lite X
Both Lite services are only available for 1 package with a weight of less than 2 kg and overall dimensions of less than 90cm.
Please note, our combine and repack service is not available for either of the Lite or Lite X shipping services.
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
We hope you will reconsider your current rating of our service.
I look forward to your response and please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley