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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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The whole process was convoluted and incredibly time consuming. By the time I had completed all of those steps, the cost was then presented to me... By that point, I was well and truly committed to getting the items to me, so I went ahead and did it, but holy hell did I regret it! Almost AUD $400 just for the shipping of a 40cm x 40cm x 40cm box of skincare and makeup. Nothing flammable, no aerosols etc. I would expect an inflated price if that were the case, but no. Just no.
Sent "express" but still ended up taking approx 2 weeks longer than the exact same shipping company (purchased through a different company) as F2M hadn't completed the required documentation, so it was held up at customs.
Would not recommend, unless you love burning your money and have an excessive amount of time to kill.
Forward2me is so well run and reliable. I've been using them for years for all of my overseas shipments. Every transaction has been seamless. Items are packaged perfectly and arrive quickly. Many thanks.
Login issue to the platform forward2me. Took care of me
As always good service. NICA from Customer Support is professional and very helpful. I will use Forward2me in the future.
At first as my parcel containd 3 items it was over £400 to ship. After asking to be split this reduced it dramatically.
My advice is simple.
Don't consolidate your items as they become bulky and twice the price to ship.
Small and single is way cheaper.
Great service and information.
Recommended 100%
I had been trying to find a certain product all over the world and could not get it to New Zealand. I was really hesitant to try Forward2Me when I found it. To be honest I thought it might not work or the package would come damaged. To might absolute delight, I ordered the package, I got photo proof that the product had been received and then a week or so later my package arrived safe and sound in New Zealand. I would highly recommend this company and am just so happy that I managed to get my item.
They say fast and with 4 days but they need a few days to unpack (even when they say it's just 1 day) and they need a few days to just hand it over to the shipping service. So at the end you wait longer.
Hi Sara
Your two packages were delivered by Royal Mail on Thursday 22/12/2022@09:34 and 09:37 respectively. These packages were processed and available for shipping that same morning. You saved money by electing to combine and repack your packages@13:39 that same day - 4 hours after arrival at the facility.
At the point you selected combine and repack you were shown a message explaining that combine and repack takes up to two business days. After the repack was completed, immediately there preceded a 4 day national holiday at the UK warehouse and many countries of the world. We completed the repack in less than 28 hours so, despite it being holiday season we completed the task well within stated targets.
You paid shipping@20:43 on the evening of Friday 23rd of December. You will note that the next business day in the UK and many other parts of the world is Wednesday 28th of December. Not one single courier is collecting or delivering during this time. DPD collected your shipment on Wednesday 28th December - i.e. The first possible opportunity.
I believe both forward2me and DPD did an outstanding job on your shipment however, if you see anything specific in our processes that you feel could be improved, please do let us know.
I am highly impressed in the manner in which this logistic company is doing the work for people like us who can sit in any part of the world and get the stuff delivered. Keep up the grt work
All went according to the expectations,,different purchases were combined and shipped from UK too US, good job!
This process couldn't be any easier! It's uncomplicated and a very fast turnaround. I literally have no complaints! Thank you!
Happy with the end results of this service, however the delivery did arrive a week late. No biggie but a more accurate expected delivery date would have been appreciated.
Thanks very much for Aimee's help
When I first use Forward2Me, I don't know how to deal with 'On Hold' Status.
Thanks Aimee very much! With her/his patience & help， I can ship my prepaid card to china.
Hi Yuheng.
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
On behalf of everyone at forward2me, we wish you and your family a very Happy New Year!
Kind regards,
Hayley
I'm considered to live in a remote area, so shipping is really difficult for me. I love how the website is structured. Simple and to the point.
Easy to apply an account, easy to get an address for local shipping fast response and trustworthy forwarder.
I received my item intact. However, the original package was opened at forward2me and repackaged sloppily and poorly. If you are going to open packages, at least put them back together the way they came with the original packing. Original box and packaging was in shambles.
Hi Jesus,
Thanks for your feedback.
I am sorry to hear that you are dissatisfied with the repack.
You don't appear to have contacted our customer experience team to report the repack of your goods before submitting this review.
In order for us to thoroughly conclude this matter, we would really appreciate it if you could provide more details and images to our customer experience team from [email protected] so we can investigate further.
We look forward to hearing from you.
I hope this helps you further.
Kind Regards
Hayley
When I was checking what forward parcel company to pick I picked yours because you had best deals and options for shipping. And really for my first package it was really affordable, around 20$ I think. But for the next one from England there were only DHL and Fedex options which each started from around 50 EUR. And my package was 48 pounds. So when they were doing customs that billed me 70$ because fees and taxes are made on both shipping and original bill for the product. Second thing is that you said that my package needed new box (repackaging) so you found biggest one you had to put A4 piece of paper like sheet that I ordered in 3 times bigger box so shipping bill will be more, even tho envelope was light and slim. Really unprofessional! For the money on your option of shipping and customs I had to pay next time I will just sit in the car and drive to the next country and by that item in person.
My second time using this company and I'm pleased. I ordered a pair of boots from a UK-based luxury store during the Christmas crunch. Despite this, it took just slightly longer for Forward2Me to get my parcel to me. Equally importantly, my order had to be repacked and F2Me kept me continuously updated on the status of my parcel prior to delivery.
Would use the service again. Prices aren't low (about 50 GBP via DHL to send my boots, not including the optional insurance of 20 GBP), but I think it's worth it for peace of mind.
Hayley solved my problem very quickly, I am very satisfied!
Hi Giorgio.
Many thanks for your feedback and for your lovely comments.
You are very welcome. It has been a pleasure assisting you.
We look forward to offering our shipping services to you again very soon.
Take care and stay.
All the best for 2023!
Kind regards,
Hayley
The process was smooth, worked beautifully, and fast.
Highly recommended.
I have used Forward2me many times. Prompt and professional!
Quality comes with a price, but it is worth it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stacey B
Thanks for the feedback.
We have verified your delay complaints with DHL directly.
Their system shows that the shipment was on hold with Customs because "New Consignee Contact Information" was required. There is nothing that suggests DHL or Customs needed any documentation from the shipper. If you disagree with this information please let me know? Also the national December holidays in Australia did cause a delay for the delivery. During the booking stage for your packages our processing agents identified some of your cosmetic products as restricted. These needed to be shipped as dangerous goods with the courier and this is the reason why you would have been pushed to repack. The dangerous goods by air service has additional surcharges within the carrier shipping price which can cause an increase in the final shipping price overall. The additional surcharges for dangerous goods shipments are not determined by ourselves. These are determined by the carrier who have to comply with the rules and regulations of IATA (Dangerous Goods By Air).
Because you are in Australia we are obliged to collect GST on behalf of the Australian government. This is out of our hands. Unlike the shipping cost, Australian GST is calculated directly from the value of the goods you purchased. You can read more about Australian GST here: https://www.forward2me.com/australian-gst/
Kind Regards
Hayley