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Forward2Me

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.


forward2me.com
Preston, Lancashire, United Kingdom
+23
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Forward2Me Reviews Summary

Forward2Me has a rating of 4.5 stars from 2,235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.

service
212
value
97
shipping
94
returns
41
quality
84
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Great Experience
January 14, 2023

Thanks to Forward2Me I was able to replace something I lost in a military move that I was very sad that I lost. The item was located on eBay only in the UK, but would not ship to the US but with Forward2Me I was able to.

Date of experience: January 13, 2023
Seychelles
1 review
0 helpful votes
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Very small packet cost a bit too much for shipping. There should be more option on shipment also I have only FedEx option.

Forward2Me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2023
Gibraltar
1 review
0 helpful votes
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Great and fast service.
January 13, 2023

I have used this service several times and they do not disappoint. Their service is fast and trustworthy.

Date of experience: January 13, 2023
Spain
1 review
0 helpful votes
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Excellent
January 13, 2023

Great service and most important great customer support. Will use again.

Date of experience: January 13, 2023
New Jersey
1 review
0 helpful votes
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Amazing service
January 12, 2023

Excellent service. Will use again. Notifications and simplification of the process is top-notch.

Date of experience: January 12, 2023
Switzerland
1 review
0 helpful votes
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I would like to thank Aimee for all the kind correspondence. Her recommendations and ideas make shopping in the UK more pleasant and I was able to save money thanks to Aimee's advice. Thank you, Aimee.

Date of experience: January 12, 2023
A F. Forward2Me Rep
over a year old

Hi Clive
Thank you very much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon. Take care.
Kind regards,

Hayley

Texas
1 review
0 helpful votes
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Best forward shipping service
January 12, 2023

Been using them for a while and never had any issues. Thank you!

Date of experience: January 12, 2023
Australia
1 review
0 helpful votes
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Smooth and easy process
January 12, 2023

Helpful customer service. Good response turnaround times. Good postage options. Package arrived as expected. Overall forward2me were very easy to deal with.

Date of experience: January 12, 2023
Seychelles
1 review
0 helpful votes
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SURPRISE
January 12, 2023

After i made the freight payment i got a msg that there were 234 packages ahead of me to be combined and repacked. I took things lightly and was willing to wait for a week or more but to my surprise the very next day i was told goods has been shipped. Good job! Keep it up!

Date of experience: January 12, 2023
Germany
1 review
0 helpful votes
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Just excellent!
January 11, 2023

A very pleasant experience from beginning to end. Everything was processed very fast, there was information in real time and package arrived quickly and well packaged. I can highly recommend the service! Thank you.

Date of experience: January 11, 2023
Texas
1 review
0 helpful votes
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Great service
January 11, 2023

Great forwarding service, glad I found out about them as I been able to keep buying items from overseas that otherwise wouldn't be able ship directly to me.

Date of experience: January 11, 2023
Cyprus
1 review
1 helpful vote
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Good service but too expensive
February 10, 2023

The company is very organised and I am always impressed by the personal response from the WhatsApp customer support service.

However, I think the shipping is too expensive to make it worth it. I would use the service much more and would even be willing to pay a monthly fee to use it. But shipping fees for individual instances are extortionate.

If it's something you really need or it's some sort of emergency I would recommend the service, but until it's more cost effective I would not recommend using it regularly.

Date of experience: January 10, 2023
A F. Forward2Me Rep
over a year old

Hi Kim.

Thanks for your feedback.
Did you know that we offer a price match guarantee?
If you can find a cheaper carrier service through another forwarding service we'll refund you the difference paid.
Please contact our customer experience team from [email protected] for more details or check out the page from our website https://www.forward2me.com/price-match-guarantee/

Kind Regards
Hayley

South Africa
1 review
0 helpful votes
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Excellent
January 11, 2023

The service was absolutely excellent I had my good repackaged to save money on the shipping and they did an excellent job everything was packaged neatly and securely as not to get damaged

Date of experience: January 10, 2023
Texas
1 review
0 helpful votes
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First time user
January 10, 2023

I was very skeptical at first, but once I read the reviews I felt a bit better about the whole process. The instructions were very informative and the entire procedure was very easy.

Date of experience: January 10, 2023
Ireland
1 review
0 helpful votes
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Very professional but I only need 2 Small parcels to ireland.Including 12 euro charge from delivery company in Ireland the cost of getting parcel to me cost just under 50 Euro.I've learned my lesson and will never buy from England Again a total rip off.But forward to me as company were very efficient and helpful unfortunately the overall price was way too much for me.

Date of experience: January 10, 2023
NL
1 review
0 helpful votes
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Good
January 10, 2023

Very good。。。。。。。。。。 I like it.it is quickly and no question

Date of experience: January 9, 2023
Canada
1 review
0 helpful votes
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Shipping Delay
February 8, 2023

Took forever for my parcel to be shipped from them, was an adult novelty gift and they classed it as military grade, which was ridiculous. If the military uses adult novelty hand cuffs, then we have a huge problem with our military and we should all be afraid. Overall, my parcel was extremely late and I was very dissatisfied with the service.

Forward2Me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
South Africa
1 review
0 helpful votes
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Efficient service
January 9, 2023

A very useful service for overseas customers who cannot rely on post office delivery. Forward2me also sorted out additional requirements for sending batteries. Good response to queries and very fast turnaround once they received my item. Thank you.

Date of experience: January 8, 2023
Australia
1 review
0 helpful votes
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Parcel received with thanks
January 9, 2023

While is was easy to get the parcel from the business to the Forward2Me box; the next step was not as easy and did take some time to get it all happening. Approving the parcel to be sent onto me was tricky and I did it more than 4 times before finally it occurred. Very pleased with the outcome as the parcel arrived today

Forward2Me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 8, 2023
Brazil
1 review
0 helpful votes
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The site itself is good and I like it a lot, however, it could have options that competitors have, such as: The customer can describe whether the product he is sending to another country is a gift, used or new to avoid excessive customs fees from the country of origin, customer options allow operators to open and unbox products to further optimize order shipping and quoting.

Forward2Me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 8, 2023