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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 2,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, shipping options and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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Customer service was great, they answered every query promptly, the process was easy and my product was delivered much quicker than I was expecting. But the delivery fees were too much - it cost the same as the product I had bought, so won't use again unless it's absolutely needed.
I sent an email with questions regrading upcoming shipment and their statuses. Kat was super helpful and informative, and has answered all my questions. Therefore I will be very happy to use the platform again, as I know that I have customer service that I can reach out to anytime. Thanks!
Hi Yuval,
Thank you for taking the time to share your feedback with us regarding your recent inquiry about the upcoming shipment. We are delighted to hear about your positive experience with Kat, and we appreciate your kind words.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We value your business and are here to help.
Thanks again for choosing our platform, and we look forward to continuing to meet and exceed your expectations.
Best regards,
Aimee
Quick response, excellent customer service. Thank you Honey for taking care of my packages at the US warehouse.
Hi Eirini,
Thank you so much for your kind words! We're happy to hear that you had a positive experience with our service and that Honey provided excellent customer care for your packages at our US warehouse.
We strive to make the shipping process as smooth as possible, and it's wonderful to know that we met your expectations.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We truly appreciate your feedback and value your business.
Thank you for choosing us!
Many thanks,
Aimee
Quick response, excellent customer service! Thank you very much Honey for your assistance regarding my in-review packages at the US warehouse.
With a good customer care from Aimee, I'm satisfied to use Forward2Me for the first time and purchased quality goods from UK retailor. Thank you very much.
Hi Ryoko,
Thank you for taking the time to share your positive experience! I am always happy to assist you.
If you have any more shipments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again.
Thank you very much for choosing Forward2Me!
Many thanks,
Aimee
Everything was super simple and delivery was fast. My complaint, which may prevent me from using the service in the future was shipping options were very limited and expensive. Mich higher than the calculator on the website.
Hi James,
We're delighted to hear that you found our service easy to use and that the delivery was fast.
We noticed you have shipped shipment from Japan warehouse with UPS Express Saver. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
Right now, we currently offer DHL, FedEX and UPS at Japan warehouse. Hopefully, we can provide budget friendly shipping options for this warehouse.
We hope you consider using our service again. If you have any further concerns or suggestions, please don't hesitate to reach out.
Many thanks,
Forward2me
The support (Jane) helped with what we needed:)
Thank you.
Hello Dragonfly,
Thank you for taking the time to share your positive feedback! I'm delighted to hear that Jane was able to assist you with what you needed. Our team is committed to providing excellent support, and we appreciate your acknowledgment.
If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Aimee
Hi Paul,
Thank you for your feedback. I'm happy to hear that you found Jane response satisfactory.
If you have any further questions or if there's anything else I can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate the opportunity to assist you.
Best regards,
Aimee
I had a previous experience using the japan address, but for the first time using the USA one i had some issue due to the slow registration time of the packages. Besides that i had great support from Jane which i can now vouch after the good treatment provided by her.
Hello Erivaldo,
Thank you for your valuable feedback! We're happy to hear that you find our service to be a great value with a pleasant interface and convenient locations. We sincerely apologize for any inconvenience you experienced with the slow registration time of packages when using the USA address.
We appreciate your understanding and are glad to know that Jane provided excellent support, demonstrating our commitment to customer satisfaction. We continuously strive to improve our services, and your feedback helps us identify areas for enhancement.
Many thanks,
Aimee
Hello Tino,
Thank you so much for your kind words and positive feedback! I'm delighted to hear that you are very satisfied with our service. It's our pleasure to assist you, and we truly appreciate your trust and support.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help at any time. Thanks again for choosing us!
Best regards,
The response and problem solving was very good and fast
Hi Mubarak,
Thank you so much for your positive feedback! We're happy to hear that you had a great experience with our customer service ( Jane). Providing fast and effective solutions is always our top priority, and we're delighted that we could assist you promptly.
If you ever have more questions or need further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.
Best regards,
مذهلون فعلت انا من الجزائر
JANE
شاركت في منصتكم وتيقنت انكم اصحاب عمل فعلا قائمون عليه من اجل نجاحه و استمراريته و نشرهم عبر العالم ككل
Hi Imane,
Thanks for the 5 star reviews.
We will pass this to Jane.
Kind regards,
Aimee
I chose to use forward2me as the online reviews were good. My experience though was far from that. I placed an order through their online shopper service for an item that had a cost of 699gbp and I had asked to proceed with the payment which was a total of 768gbp which I did ( forward2me administrative fees are pretty high for just the service of ordering the product as 69ukp is 10% of the value of the product itself). By the time I paid and I was sent the invoice the price of the product in the retailer' s site remained the same. 3 days later I receive a mail that I have to pay an additional 200gbp as the invoice was incorrect and the price of the product had changed to 899gbp. As you understand I denied based to the fact that it was not my fault that the price has changed as I had paid the required amount in time and also got already invoiced ( which proves that by that time the price was still 699gbp otherwise they would have notified me that the price is not correct). I tried to explain the same to the forward2me representative over the phone but she was keep insisting to ask for a refund which will come after the retailer refund them back. I further explained to her that is not my fault and that if somebody from forward2me forgot to place the order in time and the price have changed in between then they should own the mistake and send me the product at the original paid & invoiced price as any professional company would do. The result is that they hang up the phone in the middle of the conversation and after some minutes I received a notification from Paypal that a refund was issued. The end result is that except of the days that will take for the money to be refunded to my account I also lost the product I wanted at the offer price! So please be careful if you choose to use their services!
Hi Dimitris,
Please allow me to express my sincere apologies once again. We value your feedback, and I want to assure you that we are actively working to prevent such incidents in the future. I completely understand your disappointment, especially considering the inconvenience caused by the abrupt price increase and the subsequent cancellation of your order.
Upon further investigation, it has come to our attention that the disruption in the phone call was due to a technical issue with the customer experience representative's headset. According to the CX representative I spoke with, their headset had a dead battery, resulting in the unintended termination of the call.
As for the refund issued through PayPal, I understand that this does not compensate for the inconvenience and the missed opportunity to purchase the desired product at the initial offer price. We genuinely regret any loss you may have incurred as a result of this situation.
Thank you for bringing this matter to our attention. We appreciate your understanding and the opportunity to make amends.
Many thnaks,
Hello Edgar,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience using our service. Fast response and ease of use are top priorities for us, and we're delighted to know we've met your expectations.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any questions or if there's anything else we can assist you with, feel free to reach out.
Thanks again for choosing our service. We look forward to serving you and your friends in the future.
Best regards,
Regilyn
Got very good experience using Forward2me - UK (York House, Green Lane West, Preston). REGILYN helped me with every question and issue. Highly recommended.
Hello Denis,
Thank you so much for your positive feedback! I'm delighted to hear that you had a great experience with our service and that I could assist you effectively.
We strive to provide efficient and reliable service, and it's always rewarding to hear when we've met our customers' expectations. If you have any more questions or if there's anything else we can assist you with, feel free to reach out.
Thank you again for choosing forward2me. We appreciate your business and look forward to serving you in the future.
Best regards,
Regilyn
Avoid this service. When they receive a package, they open it and catalog each item for customs purposes. They made a data entry error on my order and tagged an item as a fresh food, which then created a requirement for my package to have FDA paperwork to ship. I have tried contacting the company via every available method over the course of the last week (emails, their contact form, phone calls) and have been unable to get this issue corrected. At this point it seems like I am unable to ship the package to myself because of their error, and am out the full amount I paid for the order. AVOID!
Hi,
Thanks for the review.
We understand the frustration.
Every shipment containing food items necessitates the submission of a prior notice to the Food & Drug Administration in your country. This notice informs them that your shipment includes foodstuffs, and in certain instances, it may necessitate approval from the Food & Drug Administration.
It is crucial to ensure that you possess all the necessary information before shipping to facilitate the successful clearance of your goods through customs. Failure to provide the correct paperwork may result in your shipment being either returned or seized by customs. Therefore, thorough preparation is essential to avoid any potential issues during the customs clearance process.
We appreciate your patience and understanding as we work towards a resolution.
Sincerely,
Forward2me
Jane is very quick and responsive to my question
Finally i'm able to shop without worrying about the region only item
Hello Haikal,
Thank you for taking the time to share your positive experience with our service. We're delighted to hear that you find our service superb, and we appreciate your kind words about Jane's quick and responsive assistance.
At forward2me, we strive to provide a seamless and worry-free shopping experience for our customers, and it's rewarding to know that we've met your expectations.
If you have any more questions or if there's anything else we can assist you with in the future, please feel free to reach out. We value your feedback and look forward to serving you again.
Best regards,
Regilyn
Very pleased with my experience. I wasn't too sure how a service like this would work but as soon as my package arrived with them I got a notification and it was promptly forwarded to me. Would highly recommend to anyone
Hello Justis,
Thank you so much for taking the time to share your positive experience with our service! We're delighted to hear that you were pleased with the process, from the moment your package arrived at our facility to its prompt forwarding to you.
Your recommendation means a lot to us, and we're grateful for the trust you've placed in forward2me. If there's anything more we can assist you with or if you have further feedback to share, please feel free to reach out.
We look forward to serving you again in the future!
Best regards,
Regilyn
Smooth operation, received my item in exactly 1 week from Germany through FedEx. Vendor does not ship to US so I had to use them for forwarding services. Very smooth transaction!
Hello Irving,
A big thank you for taking the time to share your positive experience with forward2me! We're thrilled to hear that the operation was smooth, and your item reached you promptly within one week through FedEx. It's great to know that our forwarding services played a crucial role in making the transaction seamless for you.
Your trust and feedback are highly valued. Should you have any more parcels to forward or if there's anything else we can assist you with, please don't hesitate to let us know.
We look forward to serving you again in the future!
Best regards,
Regilyn
As a U.K. Expat I've used f2me for years now as some items are difficult to get where I live. The service has always been excellent. Very easy to use, and has also saved me money as some retailers enable me to use their Channel Islands depot to save on the VAT. Whilst the f2me service has always been great, sometimes the shipping companies have had issues (not f2me's control). In a recent issue Nica from f2me customer support spent weeks following up on a missing shipment with the courier and really went the extra mile. Thanks a lot, really appreciate your help and for being patient with my frustration.
Hi Dan,
Thank you for your continued trust in f2me as your go-to service for hard-to-find items. We truly appreciate your loyalty and the time you took to share your feedback with us.
We're delighted to hear that you've found our service to be excellent and user-friendly. It's fantastic to know that our Channel Islands depot option has been beneficial in saving you money, taking advantage of VAT savings from certain retailers.
We understand that, despite our best efforts, issues with shipping companies can sometimes arise. We're grateful for your understanding that these situations are beyond our control. However, we're thrilled to hear that Nica from our customer support team was able to assist you during a recent challenge with a missing shipment.
Nica's dedication to resolving the issue and going the extra mile is a testament to our commitment to customer satisfaction. We appreciate your patience during what must have been a frustrating experience, and we're glad we could provide the assistance needed to resolve the matter.
Your kind words and acknowledgment mean a lot to us, and we want to assure you that we're continuously working to improve our services to provide you with a seamless experience.
Thank you once again for choosing f2me, and we look forward to serving you for many more years to come. If you ever have any further inquiries or need assistance, please don't hesitate to reach out to us.
Many thanks,
Aimee
Efficient communication and quite swift. Satisfied with the service
Hello Spiros,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our communication efficient and our service satisfactory. Your satisfaction is our priority, and we appreciate your trust in Forward2Me.
If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We're here to help!
Best regards,
Regilyn
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Hi Shannon,
Thanks for the feedback.
At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:
1. Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
2. Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.
Warm regards,
Aimee