Forward2MeReviews 2,231

Julie from Support was great at handling all my enquiries regarding an order gone wrong (missing item - had to return the whole package). She was personal and professional at the same time. The 5 stars are for her. The whole service though could be clearer before you engage yourself. For example, had I known that what I wanted to buy can only be shipped under certain conditions at my own risk and after having paid shipping costs at more than GBP50, I really wouldn't have gone to all the trouble. The estimate for the shipping cost was wayyyy off base. I hope to be able to use the service in the future under different circumstances.

I have had endless issues with my packages. Some were supposed to have been repackaged, yet were not. Every time I received a package, even if it was well-packed, I was notified that it had to be repacked. Some of the items in my packages were received as damaged, even though they were repacked for safety. I have had issues with consolidating my packages, and even if it was overweight, I could not send them out individually. The result was that I had to pay more and use a different carrier. A lot of time was wasted on expediting my orders, customer service kept on putting me in a loop and further wasting my valuable time. I will not be using this service again!

Their customer support was top notch. Jane was quick to anwer any questions i had and their processes are transparent.

My parcel had items that cant be shipped. So i cntacted customer service about this and Jane had an answer to all my questions and options to deal with the items.

On the other hand, while i was still using MY US and i had items that cant be shipped, all their customer service did was repeat that same few lines "We will review and get back to you" "Our team advised this this this" but not provide any actual helpful solution

By no means am i writing this as a bad review for MY US, thatll be done soon, but just a comparison on my experiences and how forward2me is doing a superb job.

Not to mention their website's user interface is very easy to navigate and information is laid out nicely.

For example, when i received packages, the tracking numbers were all clearly visible on their webste. This made is very convenient for me to track what items have arrived. But when using MY US, very often they did not input the correct tracking number. Alot of times, it was random numbers and letters, if not there was no tracking number or sender details at all. Just "Your parcel has arrived." What parcel? From Where? This made it a real pain to track parcels to be shippedunder MY US, But forward2me has made this process such a breeze

Another thing that i appreciate was the speed of service. Almost always, when the tracking details from the courier shows that my parcel is delivered, i will receive a notification from forward2me that a parcel has arrived. But when using MY US, it usually takes 2-3 days for the parcel to be updated in their system after the courier has notified that the parcel has been delivered. Again this really helps with tracking which of my parcels are where

Lastly, they have a great selection of couriers to choose from when shipping parcels sending items out from their warehouse. Their prices are affordable as well.

All these to say i think forward2me is a superb courier and honestly God sent. They definitely deserve all the good reviews that they have and PLEASE never use MY US

I'm very thankful for this service. Very fast shipping, always without problems. Thank you :)

I recently had the pleasure of working with Jane, and I must say, her service was absolutely outstanding! From the moment we connected, Jane was incredibly attentive, knowledgeable, and genuinely eager to help. She went above and beyond to ensure all my questions were answered and that I felt completely satisfied with the resolution. Her professionalism and warm demeanor made the entire experience a delight. Thank you, Jane, for your exceptional support—I truly appreciate it!

I was assisted by Honey, and Anna, amongst others but Honey very quickly, efficiently, and politely saw to it that my package was identified and ready to forward. Excellent job Honey! She deserves a promotion and raise in pay.