Forward2MeReviews 2,240

Hi Servaas,

Thank you for your wonderful feedback! We're happy to hear that even after eight years, you still find our service flawless. It's great to know that your package was promptly processed and forwarded from our German address. Your satisfaction means the world to us, and we look forward to continuing to provide you with exceptional service. If you need any assistance, don't hesitate to reach out!

Many thanks,
Forward2me

Hi Malte,

Thank you so much for your glowing feedback! We're glad to hear that you have had such positive experiences with our service multiple times. It's wonderful to know that our quick processing, fair shipping rates, and user-friendly dashboard have met your expectations.

We are especially pleased to hear about your experience with our Wilmington, DE warehouse and our support staff.

Nica will be delighted to hear your kind words! We're glad she could assist you in splitting your package and saving you money, and that she ensured your shipment went smoothly.

Your recommendation means a lot to us.
Best regards,
Forward2me.

Hi Tiago,

I am very sorry to hear about the condition in which you received your laptop. I understand how frustrating this experience must be.

It appears that UPS was used as your courier and that no Protect+ was added to this shipment. Therefore, we will be filing a claim with UPS, and any compensation offered will be provided by them according to their terms of trade.

If any customer wishes to receive a full claim for the total value, we encourage them to add Protect+ Guarantee. You can review the terms of this guarantee at the following link: https://www.forward2me.com/protection-guarantee/

Please note that your items were not repacked by forward2me and they were shipped as is. We unfortunately do not have control over how it is handled once it leaves our warehouse or during its time with UPS.

If a customer wishes to request repacking for added safety, there is an additional charge of £3.

Many thanks,
Forward2me

Hi Brendan,

Thanks for your feedback.

At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.

If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)

You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)

I hope the information provided is useful.

Kind Regards,

Hi Ahmed,

We acknowledge that delivery times with most couriers are not always guaranteed, as they depend on factors like unavoidable delays and local customs clearance.

On 19/07/2024, there was a mechanical failure with this UPS delivery for your shipment.

When importing goods from another country, it's important to understand that customs regulations usually require taxes to be applied to the items. These taxes are necessary for the smooth clearance of your package through customs. The specific charges can vary depending on the value of the items in the packages.

The fees you’ve paid to forward2me cover a variety of services, including the acceptance of your parcel, any necessary repackaging, and the completion of required export documentation to facilitate the shipment of your goods from the UK.

However, it's essential to note that these fees do not include any potential import duties or taxes, or brokerage fees that might be applicable when bringing the goods into your country.

For more detailed information, please refer to our FAQ section. https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-

We have also outlined this under Terms of Trade 8 International Deliveries. According to section 8.2, goods you require us to send through the Services may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist.

We have also sent you an email. I hope this clarifies and if you require further information please let us know.

Many thanks
Forward2me