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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,240 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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Very professional company. Quick responses by Joyce (Preston, UK) solid packing and shipping prices are acceptable.
This process was my first experience with having something purchased outside the US sent to me and it was an exceptional one. Honey was very informative and helpful throughout and gave me some of the best customer service I have ever had.
I can say for certainty that not only will I definitely us it again with any future purchases I will also highly recommend this service to anyone who asks.
This was my first experience using Forwad2me and I am beyond impressed with the quality of the process. Honey was very responsive to my questions and emails and took care of the details of my shipment with not only quick responses but professionalism. I will certainly recommend Forward2me to anyone needing their services. Thank you so much for making this process as easy as possible!
Jane shared great info regarding shipping. Im now confident to use Forward2me platform for shipping all my products
Many thanks for the 5 star review for Jane❤️
I used Forward2Me a couple of times, and it was always a very smooth process. Customer service is excellent, and we are ready to provide support with any logistics.
Thank you for your positive feedback! We're thrilled to hear that your experiences with Forward2me have been smooth and that our customer service team has met your expectations. We’re committed to providing excellent support and handling logistics efficiently. If you ever need assistance, don’t hesitate to reach out. We look forward to continuing to serve you!
Till Today I made only good expiriences with Forward2me. The Website is very stabil and easy understandable. The Customer Service very helpfull and they fix a little missunderstanding fast and easy...Thanks
Thank you so much for your kind feedback! We're delighted to hear that you've had a positive experience with Forward2me. It's great to know that you find our website stable and user-friendly, and that our customer service team was able to assist you quickly and effectively. We truly appreciate your support and are here to help whenever you need us. Thanks again!
The delivery times offered are completely incorrect. I paid £47+ for 1 business day delivery, and following purchase, was immediately notified by DHL that the delivery will take a week.
Hi Kasper,
Thanks for the feedback.
August 8,2024: Your shipment was picked up and processed at a DHL facility before making its way to East Midlands. Here, it was sorted and prepared for its next leg. By late evening, the package departed from East Midlands, heading towards Germany.
August 9,2024: Crossing Borders. Upon arriving at the DHL sort facility in Leipzig, Germany, the shipment was processed and quickly sent on its way. This facility acts as a hub for sorting and forwarding packages, ensuring they reach their next destination smoothly.
August 11,2024: Arrival in Poland. Your shipment touched down in Poznan, Poland. At this stage, customs clearance updates were regularly processed, indicating that the customs procedures might continue while the shipment was still in transit.
August 12,2024: Clearing Customs. The following day, the shipment underwent final clearance processing in Poznan. Customs clearance was successfully completed, allowing the package to move forward towards its destination.
August 13,2024: On August 13th, the shipment was out with a courier for delivery. The journey came to a successful end as the package was delivered in Poznan, Poland.
Please note that the transit times provided at the time of payment are estimates and cannot be guaranteed. Delivery times can be affected by various factors, including potential delays and local customs clearance.
I hope this clarifies.
Many thanks,
Forward2me
Shipping a bit expensive, but it is great to have an option
Hi Fernando,
Thanks for your feedback!
When shipping a pair of shoes in a box, it's important to understand how shipping costs are determined. Typically, shipping costs are calculated based on the space your shipment occupies, known as volumetric weight, rather than just the actual weight of the package.
For example, major couriers like DHL and FedEx use volumetric weight to set their shipping prices. This means that even if your package is lightweight, the cost could be higher if the package takes up more space. Conversely, if the actual weight exceeds the volumetric weight, the shipping cost is calculated based on the actual weight.
In the case of the shoes you shipped, the volumetric weight was higher than the actual weight of 0.86 kg. Specifically, the volumetric weight was calculated based on dimensions of 37x27x14 cm, which translates to 2.80 kg. As a result, the shipping fees were determined based on this higher volumetric weight.
Understanding these factors can help you better anticipate shipping costs and plan accordingly.
Many thanks,
Forward2me
Thank you so much I had a really wonderful experience and highly recommend Regilyn and Kat thank you both
Many thanks for the 5 star review for Kat and Regilyn❤️
My view is that that it is neither clear or instinctive on why the receipt is attached, and how the repacking is selected given the receipt issues. Nica helped me through this.
Hi Adrian,
Thanks for the feedback.
When shipping to Australia, there are specific requirements and regulations that customers need to be aware of. One key requirement is providing a proof of invoice before you can proceed with shipping. This is essential for compliance with Australian customs regulations.
Additionally, when shipping to Australia, we're required to charge a Goods and Services Tax (GST) on both the value of the goods being shipped and the services we provide. This tax is mandated by Australian law and ensures that all shipments meet the necessary legal and financial obligations.
Shipping car parts via air can be challenging due to their size, weight, and sometimes delicate nature. To ensure these items arrive safely, repacking for added protection is often necessary. This step not only helps to secure the parts during transit but also complies with safety regulations.
I hope this explains!
Many thanks,
Forward2me
I got my parcels from many source shopping in UK to one address, then I can make combine & repackaging and ship to my Address in KSA, even I face issue with one parcel and 'Honey' she's help me and solved.
Many thanks for the 5 star review for Honey. ❤️
Hi, kat nica and Julie all did a great job helping me combine 3 packages, they were kind for the whole process and very patient with my messages, best service ever
Thank you so much for your kind feedback! I’m glad to hear that Kat, Nica, and Julie provided you with excellent service and made the process smooth for you. They truly appreciate your recognition and are dedicated to ensuring our customers have the best experience possible.
I needed a Japanese address, this is how I've found Forward2me. The signup was easy and straightforward, the process is flawless and the prices are reasonable. Overall I'm very happy with the provided service.
Thanks for the 5 star review!
Hello, I had excellent service from Forward2me from support person Regilyn who was the person who greatly assisted to guide me through the process of getting my package released and repacked for safety. Highly recommended.
Many thanks for the 5 star review for Regilyn❤️
Very helpful service, thank you. The support member REGILYN was so great to deal with. This is the second time using forward2me and had perfect service both times.
Many thanks for the 5 star review for Joyce❤️
The service was really good, quick order Registration also quick shipping out of the warehouse
The process was very easy and I could even do it on my phone. It was a stress-free and very smooth experience!
Nica is the best! Her service was flawless, she is always kind and actually read what you need, so much better than talking to bots. She has solved issues for me more than once and always deliver the best service on Forward2me. Such a pleasure to deal with this company, they really care about customer service.
Many thanks for the 5 star review for Kat❤️
I had the pleasure of dealing with Joyce from the Forward2me warehouse in Germany, and her service was exceptional. We communicated via WhatsApp regarding an issue with my delivery, and her helpfulness and friendly attitude made the problem basically solve itself. Joyce's attention to detail and dedication to customer satisfaction were truly impressive. Highly recommended!
Many thanks for the 5 star review for Joyce❤️
I appreciate the service and Kat was very quick and very helpful with some questions I had on my last package. Amen
Many thanks for the 5 star review for Kat❤️
I am very satisfied with this customer service experience. The customer service representative was friendly and patient, always polite throughout our conversation. What surprised me even more was the quick response time, with almost no waiting. After I raised my issue, the representative quickly understood my needs and provided detailed and professional answers. The problem was ultimately resolved quickly and effectively, exceeding my expectations. I am very pleased with the customer service from KAT at forward2me Limited | York House, Green Lane West, Preston, PR3 1NJ, United Kingdom. Thank you very much!
Many thanks for the 5 star review for Kat❤️
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for the 5 star review for Joyce❤️