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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,242 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I requested to combine packages and the site offered up a max postage price range for when that parcel would be ready to send. Instead when it was ready to send the actual postage quote was well above that range. I paid as I didn't want any issues but probably won't use this provider again.
Thank you for your feedback.
We understand your frustration regarding the final postage cost being higher than the initial range provided.
Based on your request, we believe you selected the "combine and repack" option with FedEx as your courier. Please note that FedEx is the default courier when this option is chosen. The initial postage estimate is a general range, and the final cost may vary based on factors such as package size, weight, and destination after being optimised.
Regarding shipments to Australia, please be aware that the Australian Government introduced a Goods and Services Tax (GST) on imports on 1st July 2018. As a result, we are required to charge 10% GST on all goods valued at $1000 AUD or less, as well as on the shipping service itself. For shipments over the value of $1000 AUD, GST will be charged upon import.
If you are a registered Australian Business Account holder approved for GST, you can register your account number in your Forward2me profile. GST will not be charged on shipping via your account, and the transaction will be declared as part of your usual return to the Australian Tax Office.
We hope this clarifies the situation. If you have any further questions, please feel free to reach out to us.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Thank you for your feedback regarding the shipping cost for your trinket box and jewellery box.
Even small items like these can impact shipping costs, especially if they require special handling or packaging. The dimensions and weight of the package are key factors that couriers use to determine rates.
Shipping costs are generally calculated based on the amount of space your shipment occupies, rather than its actual weight. This is known as the volumetric weight. All major couriers (e.g., DHL, TNT) use this measurement to calculate shipping prices. However, if the actual weight of the package is higher than its volumetric weight, the shipping price will be calculated based on the actual weight instead.
In your case, the volumetric weight of your shipment was higher than its actual weight, so the shipping fees were calculated using the volumetric weight, which led to the increased cost.
We truly want to continue providing you with the best possible service. If you’d like to discuss this further or explore alternative shipping options, I’m happy to assist.
Many thanks,
Customer Satisfaction Team
Very professional, fast and with competitive prices
Many thanks for the 5 star review. 😊
Everything went in accordance to expectations. Quality service.
Many thanks for the 5 star review. 😊
I have been using Forward2me for years, 100% reliable, super fast shipping, always precise, the best forward shipping company I have ever worked with! Highly recommended!
Many thanks for the 5 star review. 😊
First time forwarding service user. The forwarding itself went smooth. The only downside is that the price turned out to be higher than the price of the item being sent. It's probably justified, but initial estimate page showed me couple of options twice as cheaper, which were unavailable during the order finalization.
Hi Roman,
We’re glad to hear that the forwarding process went smoothly.
I would like to clarify how shipping costs are calculated.Shipping fees are generally based on the amount of space that your shipment occupies, which is determined by its volumetric weight. This is the formula most couriers, such as DHL and TNT, use to calculate their shipping prices. However, if the actual weight of the shipment exceeds the volumetric weight, the shipping cost will be based on the actual weight instead.
In your case, the volumetric weight is higher than the actual weight, so the shipping fees have been calculated using the higher volumetric weight.
Some packages are marked for repacking due to the fragile nature of the contents, such as ceramic wall lights. Ceramic materials are highly sensitive and can easily break or crack under pressure or impact, especially during transit.
If you have any further questions or need assistance with anything else, please feel free to reach out.
Forward2me Customer Satisfaction Team
If I take time to provide in advance tracking nr and goods description, I do not want it to be changed, since it causes me troubles and extra costs wilth customs.
Thank you for your feedback.
To ensure a seamless and efficient processing of your incoming packages, we highly encourage customers to provide a detailed description or upload the invoice when sending packages to any of our warehouse locations.
Please note that providing accurate and complete tracking numbers, along with the correct description of the goods, in advance is essential for smooth customs processing. This helps to avoid any delays or additional costs that may arise from discrepancies or missing information.
Your cooperation in submitting these details ahead of time is greatly appreciated and will contribute to a more streamlined experience for you.
Customer Satisfaction
Many thanks for the 5 star review. 😊
Many thanks for the 5 star review. 😊
My items were delivered on time. Communication email and text kept me informed.
Many thanks for the 5 star review. 😊
Forward2me has been a great discovery. I've spent more than a year trying to buy this UK product (a particular brand of hand sanitizing gel, impossible to find in other countries) and nobody would send it to me in Italy.
Customer service has been so helpful and answered all my questions. The shipping was so quick and the packaging was perfect. I will definitely use this service in the future.
Many thanks for the 5 star review. 😊
Windy helped me really fast & professionally with the sending of a parcel classified as 'dangerous'.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Thanks for the great customer service, and prompt delivery!
Many thanks for the 5 star review. 😊
An error in the size of a package was preventing it from being sent. Had to contact customer services late Friday night. Email was answered almost immediately by Julie who had the problem solved and the package on it's way again within a few hours. Excellent service. Thank you Julie.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
From my email encounters with Regilyn, I have seen that she is a person who not only values her job and owns her responsibilities, but she also values the concerns and emotions of another person. I cannot begin to express my gratitude to her for going over and above her daily job to help me resolve MY mistake. Thank you for taking the time to see this to its resolution. I am forever grateful. And even more grateful to know there are still beautiful people like you in this world. Thank you again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Amazing website, excellent service and rates. But honestly the most amazing them is the personalized customer support. I had a problem with one of my shipments (all my fault, I left the country that I was supposed to recieve the shipment earlier than planned) and I had JOYCE from the customer support helping me across the whole journey. Numerous emails and dedicated support to make sure I recieve my shipment, not the normal robot that doesn't do you any good but a dedicated, empathatic and helpful JOYCE that hears the customer needs and make sure that your valuables are not lost and your voice is heard throughout the process. Thanks again Joyce😊
Thank you so much for your wonderful feedback! We’re happy to hear that you love our website and appreciate our service and rates. Our web design team works hard to provide the best experience for our customers, and your kind words mean a lot to us. Many thanks!
It's satisfying when the team actively monitors the customer's shipment to ensure the seamless delivery of value-added services.
I would like to suggest more shipping discount campaigns.
Thank you, forward2me.com!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Very helpful. Didn't take as long as i thought. This was my first time with the customer services and it did not disappoint.
It was only one small box what I needed to forward and they give me no other choice but repacking, so I had to wait and paid for it. I opened a ticket but they took to long to respond and recognize it. No refund or apologized.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for the 5 star review. 😊