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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,231 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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Ordered several books and have them repackaged and shipped. I would have preferred a little protection around the book like a cling wrap or one sheet of bubble wrap to make sure the paper that was used didn't scratch the covers of the books. The paper is really tough so I feel like that could happen! My books were fine and I was glad there was so much paper used!
Top services every time fast and on target! Always choose forward2me to sell overseas my stuff and never desapointed! Tks so much five stars
Thank you so much for the fantastic feedback!
Foreward2me provided brilliant service throughout the shipping process. Fees were clearly outlined, and there was full transparency on duties and taxes, which made planning easy. Transit times were reliable, with multiple shipping options available to suit our needs. Communication with the warehouse team was excellent, and they offered prompt support when U.S. Customs required additional documentation. Highly recommend them.
Thank you so much for your kind words! We're glad to hear that you had a positive experience with our service, from transparent fees to reliable transit times and prompt support.
It's great to know that our efforts to keep the shipping process straightforward and efficient made a difference for you.
Customer Satisfaction Team
The parcel was well fowarded; did the job.
No issues at all.
The website needs to be improved though; it needs be more user friendly.
Thank you for confirming that the parcel was successfully forwarded and met your expectations. I'm glad to hear there were no issues with the shipment.
Jamie has been fantastic and super helpful with my online queries.
I highly recommend dealing with Jamie and the UK Warehouse!
Thank you.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye
Overall, their site had a good intro/customer set up section, the links from the supplier to Foward2me worked well. Communications ex couriers were e-mailed through promptly. The only issues being some confusion as to the actual plan/timing of what was happening at Foward2me. Would suggest they use a trial customer to test their site systems.
Thank you so much for taking the time to share your experience.
Your suggestion to involve a trial customer for testing is a great idea, and I'll be sure to pass it along to the relevant team for consideration.
We're always working to improve, and insights like yours help us do just that.
Best regards,
Great service, helped me a lot, everything was completely clear and easy to follow.
I would definitely order from Forward to Me again. I am very happy with my products, which I would not have been able to order otherwise
Thank you so much for your kind words! We're glad to hear that our service made things clear and easy for you, and that you're happy with your products.
Customer Satisfaction Team
Nica, thanks for all the support with the sending of my packaging. My package needed a repack because contain dangerous goods it was more difficult.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica
I recieved quick help for my questions from Honey from German warehouse! Helpful communication and fast administration!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
A great company that stores and ships correctly, always with great speed and quality.Always helpful and helped me when I had problems
Thank you so much for your kind feedback! We're really glad to hear that you were happy with our packaging and shipping service.
Customer Satisfaction Team
Items were securely packed and arrived quickly, but added extra costs to shipping I. E combine and repack to sting a little
Thank you for your feedback. I'm glad to hear the items arrived quickly and were securely packed.
We understand that additional services like combine and repack can add to the overall cost, and we always aim to be transparent about these charges. These options are provided to ensure safe delivery, especially when handling multiple or delicate items, but we truly appreciate your input and will take it into account as we continually review our pricing structure.
Customer Satisfaction Team
I have a delivery to my suite from Original Penguin that was delivered to forward2me warehouse on Sunday April 20,2025 were lost. Veho have proof of delivery photo but your customer service did not acknowledge it. If your warehouse is closed on weekends, you should inform all of your customers to request for delivery on weekdays when we place our orders. I thought that I found a perfect replacement of MyUS but you are equally BAD!
Acknowledgment and clarity around weekend deliveries.
Our warehouse is indeed closed on weekends, and while this is stated in our service terms, I completely appreciate that a reminder at checkout or during the ordering process would be helpful. Your feedback is valid, and I will pass this along to the relevant team to improve communication for future customers.
Regarding your parcel, I will personally escalate this with our warehouse team and review the Veho proof of delivery. We'll do everything we can to locate the package and resolve this as quickly as possible.
Thank you again for bringing this to our attention, and I hope we can make things right.
Best regards,
The Forward2me location has helped me with multiple shipments from the UK to US. Nica and Joyce have been a pleasure to work with and are very diligent following up and helping with anything needed for customs during the process. Everything has always been packaged with care. I highly recommend forward2me for any shipping needs you may have. Nica deserves a raise because she always goes above and beyond for her customers! Thank you for a great experience!
Jason, thank you so much for your thoughtful and detailed feedback. We're thrilled to hear Nica and Joyce provided such great support, and your recommendation means a lot to us. It’s been a pleasure serving you, and we look forward to helping with your future shipments!
You should put enough packing materials so the goods in the box wouldn't move. There were a only few paper materials and the tools seemed to move so much and scattered everywhere. It was terrible.
Thank you for bringing this to our attention, and I'm very sorry to hear about the condition in which your parcel arrived.
We sincerely apologise for the insufficient packing materials used in your shipment. Your feedback is extremely valuable, and we take it seriously. I will forward this to our packing team so we can review what went wrong and take steps to prevent this from happening again.
If possible, could you please share any photos of the package and how the items arrived? This will help us in our internal investigation.
Again, we're truly sorry for the inconvenience caused and appreciate your patience and understanding.
Estimate was off by about $40 and almost doubled the items price after the shipping. I really don't think I'll use the service again. I will look into alternative shipping methods next time. Edit: They reached out to me to disclose the item (a fragrance) was classified as a dangerous good that required repackaging. However, they relayed that this also required a surcharge that was not disclosed on the shipping options or the estimate. This should be transparent to potential customers, no disclosed after they have prepared your package.
Andrew, we’re sorry the final cost was higher than expected and understand how frustrating that can be. Please contact our team directly so we can review your shipment details and discuss options to better meet your expectations moving forward. Your feedback helps us improve our transparency and service.
Googled a forwarding service and was concwrnwd about scams. This worked exactly as advertised for international package.
Thank you for sharing your experience! I'm so glad to hear that everything worked exactly as advertised for your international package. 😊
Customer Satisfaction Team
Invoice upload is new, not difficult, just another step in the process. Delivery is on time as forecasted by delivery company, no issues this time around. Kudos!
Thank you for your feedback! 😊 I'm glad to hear that the new invoice upload process wasn't difficult and that everything is running smoothly. It's also great to know that the delivery was on time and there were no issues this time around.
Customer Satisfaction Team
The website works flawlessly, everything is clear, well-organized, and the customer support is fast, friendly, and efficient. The overall experience is practically impeccable.
The issue comes at checkout: shipping costs almost always end up being much higher than expected. Even after running simulations and pre-checks, the final amount often doesn't match what you originally estimated.
I understand there are technical reasons behind these charges, but to get better rates, you need to send emails, ask questions, follow up…
I just wish the approach felt less like a pure business operation and more focused on building a loyal customer relationship.
I'm having a package in Germany. There are some kind of regulations needed by the EU and it requires all kind of proofs (such as a proof of residency in the apartment for which the package needs to be forwarded to).
Honey (in Germany) provided an excellent support for allowing me to meet these requirements - thank you! Regards, Alon
Thank you so much for your kind feedback!
We'll be sure to pass along your appreciation to Honey.
Customer Satisfaction Team
The cell phone number didn't seem to work for me on some pages. I then wrote to support and Nica from support helped me immediately and within a few hours I was able to change the number and register. The support is very good!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We're glad to hear that your books arrived safely. We understand your concern about additional protection, and we appreciate your suggestion. We always strive to improve our packaging, and we will certainly consider adding extra protection like cling wrap or bubble wrap to ensure the covers remain scratch-free.