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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
124
value
563
shipping
563
returns
2
quality
572
This company responds to reviews on average within 0 days

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10,518 reviews

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Iowa
1 review
0 helpful votes
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Great service and product
May 7, 2024

Easy to order, and communication great.
Product is just as described.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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I was looking for some specific Aetrex styles and this store had the styles I wanted for the best prices and I prefer to shop local or small businesses instead of the huge "jungle" site. I live in Nebraska but these came pretty fast and were nicely packaged with a personally signed note thanking me for my order.

Date of experience: April 22, 2024
Tennessee
1 review
0 helpful votes
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Amazing in every aspect
May 7, 2024

Great product just like my 1st pair, wonderful quality and my last pair lasted 5 years! So for the price to me that's a win win! Very comfortable and I'm a nurse on my feet soo when I tell you they are great they are

Date of experience: April 22, 2024
Puerto Rico
1 review
0 helpful votes
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The best Hoka Bondi 7 ever
April 27, 2024

I have lots of foot issues & these are great for not only running! Power walking or just walking around daily!

Date of experience: April 17, 2024
California
1 review
0 helpful votes
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Great store!
April 27, 2024

I returned the boots at the store. Easy, quick. Perfect service.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Love footwear etc!
April 17, 2024

I've been ordering from Footwear etc for nearly 15 years. I love their service, selection, and rewards program.

Date of experience: April 7, 2024
California
1 review
0 helpful votes
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It was easy to shop but they don't have all the sizes and the wide or ww... they should have it all for everybody

Date of experience: April 5, 2024
California
1 review
0 helpful votes
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Attentive
April 5, 2024

Greatly appreciate that staff called to confirm my address. Service was friendly and efficient.

Date of experience: April 5, 2024
California
1 review
0 helpful votes
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Smooth process
April 13, 2024

Ordering was smooth and simple. I was surprised to get my delivery so quickly, but I think it was because I live really close to the warehouse. Overall a good, standard experience

Date of experience: April 2, 2024
California
1 review
0 helpful votes
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My favorite shoe store
April 12, 2024
Updated review

This time I ordered online, but when I visit, the salespeople are always helpful and knowledgeable.

Date of experience: April 2, 2024

Very nice site
February 23, 2021
Previous review

Very nice site.

Date of experience: February 23, 2021
Virginia
1 review
0 helpful votes
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So easy
April 12, 2024

It was easy to find and order the shoe I wanted and we were updated when delivery was delayed.

Date of experience: April 2, 2024
Georgia
1 review
0 helpful votes
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Great&Easy
April 9, 2024

Easy to order and delivered on time great service great shoe

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Tried sneakers on but zippers do NOT work! Also color is described as blue but appears to be black so am returning them!

Date of experience: March 29, 2024

Was unable to get code late last might!
June 11, 2023
Previous review

Was unable to get code late last might!

Date of experience: June 11, 2023
North Carolina
1 review
0 helpful votes
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Great buys on this site!
April 5, 2024

I bought the hobo small body crossover bag which I love.

Date of experience: March 26, 2024
California
1 review
0 helpful votes
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Smooth purchase and delivery
April 1, 2024

Easy to order and to purchase items online. Products were as described. Delivery was quick.

Date of experience: March 21, 2024
Maine
1 review
0 helpful votes
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Great experience
March 26, 2024

Love the personal touch, the careful packaging and communication about delivery expectations

Date of experience: March 16, 2024
Minnesota
2 reviews
0 helpful votes
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Very positive experience.
March 23, 2024

Thought I was getting a unlined boot. Not sure if it was stated. I want these boot for an African safari.

Date of experience: March 13, 2024
New York
1 review
0 helpful votes
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Great
March 10, 2024

I like the sneakers I ordered, and was quick shipping!

Date of experience: March 9, 2024
Illinois
1 review
0 helpful votes
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You need these shoes…
March 9, 2024

Footwear was a great sight, easy to use, fast delivery

Date of experience: March 9, 2024
Wisconsin
1 review
0 helpful votes
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Poor Communication
March 15, 2024

If you want the wrong size shoe, no response from company and no refund despite using UPS return label, this is the company for you.

Date of experience: March 5, 2024