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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,478 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
124
value
563
shipping
563
returns
2
quality
572
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10,519 reviews

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Wisconsin
1 review
0 helpful votes
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Poor Communication
March 15, 2024

If you want the wrong size shoe, no response from company and no refund despite using UPS return label, this is the company for you.

Date of experience: March 5, 2024
Washington
1 review
0 helpful votes
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I'm not sure
March 11, 2024

I don't normally shop online. I heard about hokas and wanted to buy a pair. I live in Ephrata, Washington, a very small town, so I had to order this online. My son ordered them online for me because I am not an online shopper normally. This is the first time I ever bought a pair of shoes online. I ordered the wide pair because normally I buy shoes on the wider size. I think they are almost too wide for me, but I have already wore them out and about so I feel I cannot return them. If I ever buy Hokas again I will not buy them quite so wide. I chose this brand because a friend of mine had a bunion removed. The doctor told her this is a good brand. I am 51 years old and feel that it is important that we take care of our feet. Our feet have to carry us. As far as the timeliness, my shoes were delivered in a good timeframe, and I got what I ordered. Therefore, I am pleased with this company and my purchase except I think I chose a pair one size 2 wide. That's on me and not you. Shopping online is a brand new experience for me.

Date of experience: February 29, 2024
Colorado
2 reviews
0 helpful votes
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Great prices
February 29, 2024

Got two pairs of shoes for much less than I would have paid elsewhere

Date of experience: February 29, 2024
Maryland
1 review
0 helpful votes
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Satisfied with product
February 27, 2024

Placed an order and everything went fine. I just received the shoes and have only tried them on and they appear to be comfortable but I have not worn them for any length of time. They are quality shoes but again I have not worn them outside yet.

Date of experience: February 27, 2024
Michigan
1 review
0 helpful votes
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Pretty sneakers!
February 23, 2024

Love this app! I had a positive experience! These are beautiful sneakers!

Date of experience: February 23, 2024
Mexico
1 review
0 helpful votes
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Excellent customer service
February 16, 2024

I reached out to Footwear etc. by calling their closest store, by ordering online and by asking a question through their website. Prompt, courteous and knowledgable responses all three times. The shoes are great and, no surprise, the box contained a personal note asking me to reach out if I had any questions.

Date of experience: February 15, 2024
New Hampshire
1 review
0 helpful votes
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This is a GOTTA HAVE!
February 12, 2024

I thought this can only be a sandal like all others. Once I received it and put it on my foot, I could not believe the instant relief and comfort it provided. If you are on your feet a lot and need comfort and relief from a hard days work, get these! I wear them in the morning around the house and at night when I get home from work. You will not regret it! I have never worn a sandal like this one EVER!

Date of experience: February 12, 2024
Pennsylvania
1 review
0 helpful votes
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Love New Balance sneakers
February 10, 2024
Updated review

I love doing business with you and I love your sneakers. They are perfect for people who have knee replacements.

Date of experience: February 10, 2024

Good service
September 23, 2023
Previous review

Good service

Date of experience: September 23, 2023
Virginia
1 review
0 helpful votes
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Shoes for Bunions
January 19, 2024

Not only does Footwear etc have good prices, the shoes are comfortable. The Revere Naples shoes are comfortable even if you have bunions since they have stretch uppers.

Date of experience: January 19, 2024
Arizona
1 review
0 helpful votes
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Comfortable
January 6, 2024

Remonte sandals are so comfortable. All the adjustments this sandal offers makes it a customized fit.

Date of experience: January 6, 2024
Washington
1 review
0 helpful votes
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I ordered my shoes on a Tuesday, and they arrived at my door on Thursday!

Date of experience: January 4, 2024
California
1 review
0 helpful votes
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Boots don't fit.
January 4, 2024

I have a high arch. I was excited to see that this boot has 2 zippers. I thought that feature would increase my chances of getting the boot on my foot. Unfortunately one of the zippers is only decorative. I can't get the boot over my arch. I could probably force my foot into the boot, but I don't want to struggle with my boots.

Date of experience: January 4, 2024
California
1 review
0 helpful votes
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Service, inventory and shipping
December 28, 2023

Excellent service, great inventory of products and they stay in touch regarding status of your order, a huge plus!

Date of experience: December 28, 2023
Washington
1 review
0 helpful votes
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Easy shopping and quick shipping
December 27, 2023

Website is easy to use and shipping was fast, even though it was a major holiday.

Date of experience: December 27, 2023
Nevada
1 review
0 helpful votes
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Arcopedia flats
December 24, 2023

Quick response and what I asked for. Good quality and attractive.

Date of experience: December 24, 2023
California
1 review
0 helpful votes
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It was very easy to order online and have the shoes delivered to the store for pickup.

Date of experience: December 23, 2023
California
1 review
0 helpful votes
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Socks
December 23, 2023
Updated review

Shopped online, due to it being the Holidays sizes were limited.

Date of experience: December 23, 2023

ALOT TO CHOOSE FROM
September 22, 2019
Previous review

ALOT TO CHOOSE FROM

Date of experience: September 22, 2019
Massachusetts
1 review
0 helpful votes
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AMAZING
December 21, 2023

Thank you so much for the amazing service, beautiful quality and fast shipping

Date of experience: December 21, 2023
Washington
1 review
0 helpful votes
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Great Products Delivered Quickly
December 20, 2023

Only Footwear, Etc. had the size and color I wanted. The shoes arrived in two days. Very happy and will definitely order from them again.

Date of experience: December 20, 2023
Virginia
1 review
0 helpful votes
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I searched for my size and brand of shoe and it came up as available for sale at a very reasonable price - and miraculously, they only had my exact size. What luck! Only, they emailed me the next day and told me they are sorry, but they don't have this model in stock after all. Would I like to apply my credit towards another model? While they did immediately refund my money as requested, they still show up in my search for that model and size shoe.

Date of experience: December 18, 2023