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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
126
value
563
shipping
563
returns
2
quality
572
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Massachusetts
1 review
0 helpful votes
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AMAZING
December 21, 2023

Thank you so much for the amazing service, beautiful quality and fast shipping

Date of experience: December 21, 2023
Washington
1 review
0 helpful votes
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Great Products Delivered Quickly
December 20, 2023

Only Footwear, Etc. had the size and color I wanted. The shoes arrived in two days. Very happy and will definitely order from them again.

Date of experience: December 20, 2023
Virginia
1 review
0 helpful votes
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I searched for my size and brand of shoe and it came up as available for sale at a very reasonable price - and miraculously, they only had my exact size. What luck! Only, they emailed me the next day and told me they are sorry, but they don't have this model in stock after all. Would I like to apply my credit towards another model? While they did immediately refund my money as requested, they still show up in my search for that model and size shoe.

Date of experience: December 18, 2023
Ohio
1 review
0 helpful votes
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Quick Delivery, Best Price
December 15, 2023

I was able to find a great pair of Johnston and Murphy shoes below market price!

Date of experience: December 15, 2023
New York
1 review
0 helpful votes
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Product dissatisfaction
December 22, 2023

My experience was fine! I was looking for a certain color and this was where I found it! I went for an actual fitting for hokas and everyone at work raves about them! Well I wore them 9 hours at work and now have blister on back of each heal

Date of experience: December 14, 2023
California
1 review
0 helpful votes
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Terrific experience!
December 14, 2023

Found exactly what I wanted and it arrived quickly.

Date of experience: December 14, 2023
Pennsylvania
1 review
0 helpful votes
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Satisfied
December 13, 2023

My order through anpother vendor was cancelled, so I Googled the tote bag and found you offered at the same price. Unfortunately, a day later, my wife found that same bag from another vendor on sale at 25% off.

Date of experience: December 12, 2023
California
2 reviews
0 helpful votes
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Great boots!
December 12, 2023

Beautiful color, great quality, very comfortable! Love them!

Date of experience: December 12, 2023
Georgia
1 review
0 helpful votes
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Great shoes
December 10, 2023

They are so comfortable. I love them. This is my 3 pair.

Date of experience: December 9, 2023
Arizona
1 review
0 helpful votes
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Great product, slow shipping
December 15, 2023

I was happy to find these shoes in stock, since they were out of stock most places I looked. The shoes are awesome, cute, comfortable, warm, and true to size...but they took 19 days to arrive! I do live in Alaska but USPS has flat rate to Alaska that arrives within a week, year round. When I contacted the seller they told me shipping to Alaska could take up to 14 days. Of course it can...but does it usually? (No!) I've been up here 23 years and buy stuff online all the time, I know how long it takes for stuff to arrive. 19 days is too long, and is way outside the normal time. I think they used one of those partner shipping methods, where it starts out with UPS and transfers to USPS so maybe that's why it took an eternity to arrive. Other than that, totally happy with my purchase!

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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I ordered over the phone
December 8, 2023
Updated review

But must of my experience is at the Willow glen store on Lincoln Ave San Jose CA. That store has the must experience helpful employees I have purchased over Thousand dollars this year I enjoy there company great store staff.

Date of experience: December 7, 2023

Love all my purchases with footwear etc
August 29, 2023
Previous review

Love all my purchases with footwear etc. The Willow Glen store employees are very very knowledgeable and helpful

Date of experience: August 29, 2023
California
1 review
0 helpful votes
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Great product
December 7, 2023

I have used this many times from your store. Would not use any other product.

Date of experience: December 6, 2023
California
1 review
0 helpful votes
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Great quality, super quick shipping
December 4, 2023

Ordered this item and it arrived the next day! I was so pleased!

Date of experience: December 4, 2023
Texas
1 review
0 helpful votes
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Will use site again
December 3, 2023

I have to do a return I hope it's as easy a quick as the order process and delivery was.

Date of experience: December 3, 2023
California
1 review
0 helpful votes
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Quick delivery
December 2, 2023

It was a very easy process and they delivered very quickly.

Date of experience: December 2, 2023
New Jersey
1 review
0 helpful votes
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Their attention to detail and customer experience is awesome! Thank you!

Date of experience: December 1, 2023
New York
1 review
0 helpful votes
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Excellent service/transaction
November 27, 2023

The process was simple. Order came very fast. As promised. I love my new shoes.

Date of experience: November 27, 2023
Illinois
0 reviews
0 helpful votes
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LOVE THESE BOOTS
November 27, 2023

These boots are super cute and comfy definitely recommend

Date of experience: November 27, 2023
Illinois
1 review
0 helpful votes
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Hoka Bondi
November 27, 2023

Quick delivery. Item as described. Comfortable shoe

Date of experience: November 26, 2023
California
1 review
0 helpful votes
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Great shoe
November 26, 2023
Updated review

Excellent! Easy to use the site for purchase and checkout.

Date of experience: November 26, 2023

Super easy to use and order!
August 3, 2023
Previous review

Super easy to use and order! Can't wait to get my new shoes!

Date of experience: August 2, 2023