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The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I ordered a cake for my mum's bday And they didn't deliver. Charged me money and gave me hard time to get my refund. Worst customer service. Staff do not know how to talk to customers. Won't recommend to anyone. Bull$#*! people. Fraud
Fern n petal, I salute your professional attitude and lots of thanks from my Son and daughter in law..
Fern n Petals excellent way to stay connected with your loved ones when you are Far off.
I wish great success for this team in coming years.
It is good but very expensive.Not affordable everytime.
The shipping charge(midnight) is really very expensive and the cost of half a kg. Is also v. high.
Very pleased with the cake.
Efficient service from ferns & petals
I had ordered for my brothers wedding anniversary and they were very happy.
Best wishes to F&P
You guys made the occasion so special delivering the perfect piece on time. Truly impressive guys. Team FnP rocks.
It's a good platform for Gifting. It is my friends marriage anniversary and I gifted a cake and bouquet on this website. Good experience. Will use it again
I had to send a birthday gift and was really confused. Came across Ferns and Petals, checked out all the products and chose. I was a lil worried if it will be delivered on time Or not, but the delivery was on exact date as chosen by me. Thanks a lot to the team and honestly loved your services. I gonna definitely avail your services in future and will recommend further too.
The order was delivered on time. The product was so fresh. I keep duly informed abouty order status. Thanks alot. I really appreciate your service.
Very good service and timely delivery, i will definitely recommend to all. I ordered bday cake for my wife who is in delhi, i was not able to be with her on her bday, i was in Hyderabad at that time, they delivered the cake on time with a note that i have written. Excellent and superb service
Thanks for your professionally driven service rendered to your customers and to reinforce the trust they have in your esteemed firm. Keep it up and all the best.
Very very happy. Can be recommend to others
Value for money. Great job done. Love to order in future also.
I really appriciate the service offered by Ferns and Petals. It is highly recommended. Best quality products and Always on time delivery.
Keep up the good work.
Cheers!
Thanks you so much for helping in giving surprises to your family when you are away. After receiving the surprised gift and cake on birthday my father was happy... the cake was delicious plus the personalised pen engraved with his name was awesome...
The service provided was very good. The flowers and cake were fresh. And the flowers were beautifully wrapped with a paper. The note was in an envelope. It was value for money.
Ferns N Petals are giving excellent services. I don't have to chase them for my order and even to make a changes in order is very easy with out any hassle I send my bouquet and chocolates on time. And the customer services are excellent I can say It's a prompt and professional service
FnP did an excellent job with the product that was selected. They even delivered before time and the product was of great quality. The packaging was superb. The person for whom I had got the gift loved it. Thanks FnP.
Good experience with ferns n petals they delivered fresh flowers, beautiful card n chocolates on time. Worth it
Answer: Don't order with them. They will take your money and then ignore you and give you all stories of why it couldn't be delivered. Rather go to another website. They are also handing out 20% discount vouchers for reviews, so all of these 5 start reviews cannot be trusted at all!
Answer: 100 percent secure by online booking and payment. Friendly booking steps. Overall nice
Answer: I can't say if they are fraud or not, but their service is terrible. Only 2/4 of my orders were delivered. Their customer service is non-existent. Just ignore the emails and mark it as spam. Don't order with them. Avoid!
Answer: A complete scam. They sell used old flowers. Never deliver as shown in pics. Their partners gate them as not paid well.
Answer: They are just there - Just a click on site, they get connected on call like a Ginnie :) And the tickets raised are addressed spontaneously and addressed and closed.
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.

