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Ferns N Petals (FNP)

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Ferns N Petals (FNP)

2.6

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Ferns N Petals (FNP) Reviews Summary

The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
763
value
753
shipping
745
returns
503
quality
722
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Sandeep G.
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Choice and services
December 12, 2022

Great experience, just in time delivery. Very polite staff. Variety of choice. Regular and timely reminder by site, taste of cakes exotic.

Date of experience: December 11, 2022
India
1 review
0 helpful votes
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With in 12hours my greetings were sent. Thanks for sending them timely and the purchase was same as the image.

Date of experience: December 10, 2022
AE
1 review
0 helpful votes
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Sad experience
December 9, 2022

My son sent me flowers for my birthday last Dec,5, on the 2nd day only started drying.We tried to put in water to save at least. I used to get flowers fm other company but it last for a week, that's why i was shocked why this one dried up so fast.He must have paid more than 100 dollars for this..

Date of experience: December 9, 2022
AE
2 reviews
0 helpful votes
Follow Manish M.
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Very good service oriented, professional and quality service provider. Variety in choices of gifts. Vast number of gifting products available, fresh and timely delivery of flower bouquets and cakes.

Date of experience: December 9, 2022
India
1 review
1 helpful vote
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Smart marketing thinking!
December 11, 2022

The service of FNP has improved drastically from previous years in all aspects. Its actually very amusing and of course a nice feeling when incase we linger longer than the few minutes to place an order - I suddenly got busy and left something added to my cart and could not finish my payment - I immediately got a call from their executive who offered to help me forward and also offered me a discount - which was most welcome!
And best part was I got a reminder call early morning of the previous day reminding me that my friend's birthday was coming up. Kuddos!
The product was also as seen on their website.
Overall a great experience again.

Date of experience: December 8, 2022
India
1 review
0 helpful votes
Follow N Prathap Kumar R.
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What you see is what you got.
December 7, 2022

The products are very good. The flowers received are very fresh and it is great platform to use for gifting & wishing near and dear ones far away in the present day busy world.

Date of experience: December 6, 2022
India
1 review
0 helpful votes
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Excellent service
December 6, 2022

Reliable, catered to individual need and customer service is trustworthy
I'd definitely recommend this to friends and family.

Date of experience: December 6, 2022
India
1 review
0 helpful votes
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It was indeed an extremely satisfied experience from the selection to order, payment Timely delivery.

Date of experience: December 5, 2022
India
1 review
0 helpful votes
Follow Govind J.
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By facing the issue multiple times from FNP(Ferns and Petals) I am forcebly writing this review from my honest experience and i would strongly recommend and request to each and every customer to think multiple times before placing any order from this website as they have neither the chains in India and they are doing false promises to the customer in each and every steps. For my cake order I was continuously chasing him since 3 days and the cake has not been delivered even in the high profile area of Hyderabad. And finally I had to cancell it and till now I am chaing for my refund since 1 month.

So please please don't place any order if you are looking for the cake specially because if would not be delivered on time then there will be no usage and importance of your delivery.

Thanks

Date of experience: December 4, 2022
India
1 review
0 helpful votes
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Thank You
November 29, 2022

Like the products, on time delivery, value for money. Overall awesome experience. Good service, Thank you FNP.

Date of experience: November 29, 2022
Australia
1 review
0 helpful votes
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Superlative professional economical service
November 29, 2022

I have been using FNP for many years and find them to be reliable, consistent, economical, professional, and offering a very good variety. I have seen them grow and improve over the years and cannot think of shifting to any other provider. Well done team FNP

Date of experience: November 28, 2022
India
1 review
0 helpful votes
Follow Shwetha B.
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Ferns and Petals never disappoints it's customers. Product quality is highly appreciated and delivery is super fast and cool

Date of experience: November 28, 2022
India
1 review
0 helpful votes
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Satisfied with Fern and Petals services
November 28, 2022

They are very professional, the website is user friendly, responses were prompt. Highly recommend them. I am a very satisfied costumer. Ferns and Petals anytime anywhere for any occasion!

Date of experience: November 28, 2022
India
1 review
0 helpful votes
Follow Preeti K.
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Experience till date
November 27, 2022

I have been using fnp for all me celebrations and they have been consistently giving a 5 star service. I am happy to strongly recommend ferns n petals.

Date of experience: November 25, 2022
California
1 review
1 helpful vote
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Unexpected
November 25, 2022

I was not expecting that quick service. I requested my timing changes in last moment and they happily charged it. I was getting all the information time to time by my email. Now this website will be my best spot to send gift to India.

Date of experience: November 24, 2022
India
1 review
0 helpful votes
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Good
November 25, 2022

For a short time reaching the surprising gifts to ur loved ones one can prefer to fnp without a choice it was really so helpful making ur loved ones in a happy face TQ to fnp team

Date of experience: November 24, 2022
India
1 review
0 helpful votes
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Order no 39021403
November 23, 2022

I ordered the ficus compacts plant in king queen pot for my brothers anniversary today our 23rd November.but they delivered some plant with a fibreglass planter. It is such a let down.please don't put up gifts on your site that you can't deliver.really disappointed by todays experience

Date of experience: November 23, 2022
District of Columbia
1 review
0 helpful votes
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The Flowers and cake delivered were substandard and just off the shelves from the super market. May be only worth $12 in total and they charged me $110. Completely fake pictures represented in the website.
Do not order here as the customer service is sooooooooooooo,... bad and you will not get any valid or logical answer reply. The company should not be allowed to do business as they are tarnishing the name
Of others.

+1
Date of experience: November 21, 2022
India
1 review
0 helpful votes
Follow Chitra I.
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Ferns and Petals
November 22, 2022

I have been a customer of Ferns and Petals for many years now. I am very happy with the products - flowers and cakes and plants and other gift items - and the whole process of ordering is rather easy too. I like their prompt and on-time delivery. Any time there is any issue, customer service is very helpful in resolving it. Overall, I am very happy with their service.

Date of experience: November 20, 2022
India
1 review
0 helpful votes
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Very customer centric
November 21, 2022

Everything in order and done neatly like some with OCD would do lol, honestly from the get go to the very end they don't disappoint, there competition gives half the service for same price.

Date of experience: November 20, 2022

From the business

Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.


fnp.com
Gadaipur, Delhi, India