Ferns N Petals (FNP) has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.
Ferns N Petals (FNP)

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ferns N Petals (FNP)

Ferns N Petals (FNP)

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Ferns N Petals (FNP)?
grey stargrey stargrey stargrey stargrey star

Ferns N Petals (FNP) Reviews Summary

The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
763
value
753
shipping
745
returns
503
quality
722
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

India
1 review
1 helpful vote
Follow Priyanka S.
Unfollow Priyanka S.
Share Review
Report Review

Ordered cake for my dad's Retirement day and I had paid extra charges too to get it within time but trust me I got it super late and pls if you value your time then dont order from here as they dont value the importance of time.

Date of experience: January 15, 2021
India
1 review
0 helpful votes
Follow Shivam C.
Unfollow Shivam C.
Share Review
Report Review

A Brand of Expressions
January 14, 2021

Trust is all what we (buyers) require, and ferns n petals has earned it by giving more than the expectations. Just one word to describe my experience.
Fantabulous!

Date of experience: January 13, 2021
GB
1 review
0 helpful votes
Follow Aarti S.
Unfollow Aarti S.
Share Review
Report Review

The best service
January 12, 2021

I had ordered from f n f for 3rd time today and am absolutely happy with their products and delivery schedule. They had always maintained their service... kudos to their team

Date of experience: January 12, 2021
India
1 review
0 helpful votes
Follow Vagisha T.
Unfollow Vagisha T.
Share Review
Report Review

Amazing.
January 13, 2021

Loved the products. Amazing customer service. Timely delivery. Been using fnp past few years, never disappointed.

Date of experience: January 11, 2021
India
1 review
0 helpful votes
Follow Lipika A.
Unfollow Lipika A.
Share Review
Report Review

VERY NICE SERVICE
January 11, 2021

I have ordered cakes and bouquets from this site around 5-6 times. The quality of the cake has always been fantastic. Just one thing I wanted the delivery a little early morning i. E. near 8-9am. Rest is all good

Date of experience: January 11, 2021
India
1 review
0 helpful votes
Follow Utkrisht T.
Unfollow Utkrisht T.
Share Review
Report Review

I ordered a bouquet of flowers and they were exactly as shown in the pictures. They were very fresh and absolutely loved the gift.

Date of experience: January 10, 2021
Canada
1 review
0 helpful votes
Follow Raj A.
Unfollow Raj A.
Share Review
Report Review

I booked online cake from Canada for my Dad's birthday this company $#*!ed up with my order. According to the company: Delieve guy came and called 3 times but he didn't knocked on the door so he didn't deliver the cake. Deliver guy even didn't bother to knock the door. When my sister called him from India they told her to send an email first then they will deliver. WTF is this, Email to get the Cake? Later that day, the company said; we didn't deliver the cake because the payment was not received. This is $#*! a new story now. They take advance payment before they release the order and I received an email from the compant that money has been paid.

BIGGEST LIARS.

If you want to $#*! up with your order then you can use this company else find something better.

Date of experience: January 9, 2021
India
1 review
0 helpful votes
Follow Vandana J.
Unfollow Vandana J.
Share Review
Report Review

I am very happy with the service till now. Quality of the product and the delivery, Everything is perfect

Date of experience: January 8, 2021
AE
1 review
0 helpful votes
Follow JItender R.
Unfollow JItender R.
Share Review
Report Review

Today placed an order for cake and flowers and made the payment via UPI. Payment was successfully deducted from my account. But when checked order status in my account, order was being shown as expired. Called them and also raised the ticket, but they said they have not received the payment. I forwarded them the screenshot of the bank transaction. But they conveniently ignored that and said as they have not received the payment, they cant fulfill the order. Not only that, they called my the person who was suppose to receive the gift, to make the payment.

Date of experience: January 7, 2021
India
1 review
0 helpful votes
Follow Manish P.
Unfollow Manish P.
Share Review
Report Review

I am a regular customer of Ferns n Petals, they have got some really good and innovative options to choose from. On time delivery, courteous staff, never faced any issue.

Date of experience: January 7, 2021
India
1 review
0 helpful votes
Follow Ritika M.
Unfollow Ritika M.
Share Review
Report Review

Good Experience!
January 6, 2021

My overall experience was very good. I really appreciate Ferns N Petals for their effective services. My order was delivered on the time slot selected by me and the delivery person was very polite.
Thank You!

Date of experience: January 5, 2021
India
1 review
0 helpful votes
Follow Amit s.
Unfollow Amit s.
Share Review
Report Review

Astonishingly delightful experience
January 6, 2021

You are swept off our feet once you fall in love for the first time.If you really love your wife more than anything in the world then rekindling the love, romancing and delighting her is always on the top of your mind.
Your first look of her/his, the first sly touch, the first kiss all these are the most memorable experiences of human life.
All this becomes possible once you have that person in your life and what's the most important day of her life. It's her birthday.
All the husbands of the world delight lies in the touch of emotions, surprise lies in the unexpected twist in regular living, thrill of getting creative with the gifting process.
Well I think the lord was guiding me in picking fernnpetals for being the messenger of love, carrier of heart and angel of beauty.
I could never manage the logistics of arranging everything (when couples work in different cities) and also manage to delight her.
The choices offered by fnp were so great that they fit right into my creative idea of celebrating this grand emotion and also express my love to her through these means.
We regular men are quite shy in expressing our real emotions (bollywood be damned) but if you have services like fnp then they do a remarkably wonderful job of helping you to give all the possible means.
Be it the choices of creative gifts, flowers, cakes, cards and so many other things.
You heart will flutter like a teenager once again and you will cherish these moments for all your life as life is all about the moments we live.

Date of experience: January 5, 2021
India
1 review
0 helpful votes
Follow umme Y.
Unfollow umme Y.
Share Review
Report Review

Thanks 4 delivering on time. Upto mark... wonderful. Its a beautiful way of surprising our friends and family with a little bit of love and happiness by sharing it through ferns n petals... thank u

Date of experience: January 2, 2021
Canada
1 review
0 helpful votes
Follow pramod J.
Unfollow pramod J.
Share Review
Report Review

Birthday cake not delivered
January 2, 2021

I live in Canada and I've ordered a birthday cake for my wife and its not delivered. On top of it, when I tried to login to the site to complain, my account is locked and asked to login with OTP. I raised a complaint but I'm not sure if it will taken seriously.
My suggestion is to use other services and avoid fnp.
*** Avoid FNP at all costs ***

Date of experience: January 2, 2021
India
1 review
0 helpful votes
Follow Samuel M.
Unfollow Samuel M.
Share Review
Report Review

Excellent
January 1, 2021

Excellent service! Flowers were delivered as shown in the website and the delivery was on time as promised

Date of experience: January 1, 2021
India
1 review
0 helpful votes
Follow Yamuna S.
Unfollow Yamuna S.
Share Review
Report Review

Awesome experience
January 1, 2021

The quality of the cake was very good. The picture printed was so beautiful. Delivery and service team served in a very good manner and on time. Awesome experience with Ferns N Petals team

Date of experience: January 1, 2021
India
1 review
0 helpful votes
Follow Karthika V.
Unfollow Karthika V.
Share Review
Report Review

Brilliant
January 1, 2021

It's been an amazing experience with ferns and petals. A perfect aid to my last minute surprises. Each turning out to be better than the other. Thank you :)

Date of experience: December 31, 2020
India
1 review
0 helpful votes
Follow Jeetin S.
Unfollow Jeetin S.
Share Review
Report Review

Awesome app
January 1, 2021

I have ordered many cakes with this site all cakes are delicious and delivered on time such a great app i have ever used

Date of experience: December 31, 2020
India
1 review
0 helpful votes
Follow MILIND S.
Unfollow MILIND S.
Share Review
Report Review

Highly satisfied
December 31, 2020

Extremely happy with all aspects. Would recommend it for anyone looking to order online cakes for any occasion.

Date of experience: December 31, 2020
AE
1 review
0 helpful votes
Follow Meenakshi S.
Unfollow Meenakshi S.
Share Review
Report Review

Birthday cake
December 30, 2020

They are good service providers.
Good items provided to us by them.
I am extremly satisfied.
I will make order next time also.

Date of experience: December 29, 2020

From the business

Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.


fnp.com
Gadaipur, Delhi, India