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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Below is my 2nd experience had with fnp,
I have ordered saree which is supposed to be delivered on 21st June for the anniversary occasion. Whereas Fernsandpetals have not delivered on time and the same has been delivered on 23rd June that too happened after raising a complaint and continuous followup.
Below is their reply to my complaint,
Dear Sir,
Thank you for contacting Ferns N Petals!
This is in reference to your order number: xxxx
This product is shipped using the services of our courier partner. For products that are shipped using the services of our courier partners, we are unable to guarantee an exact date/time of delivery. Your gift can be delivered prior or after the chosen date of delivery.
However, we have forwarded your complaint to the concerned courier partner, your order will be delivered soon to the recipient.
Below is the current status of your order.
We value your relationship with us.
Flowerly yours,
ECOMD
Team Ferns N Petals
They delivered an old cake which was stinking and on reporting the same no remedy was provided.
It was an awful experience.
What was received looked nothing like the picture shown! Strings replaced the ribbons and the entire arrangement looked like a cluster! I was forgiven cos the recipient was none other than my hubby.
I hope the next delivery doesn't ruin everything. If anybody can look into it now, I may have some face saving!
Worth the money. Delivery on time. No issues whatsoever. The quality of the product is good and it matches the design as shown on the website. Faced some issues with the payment but customer care handled it well.
Their advetising with deals, guarenteed delivery time are all fraud. They lie, take your money and do not provide refund. If you call customer service they also lie, curse and do not cooperate. Do not use their services, it is a waste of time and money.
It's a worst experience. I ordered from UK for India. I told them the delivery time at afternoon, they served it early morning. No update after delivery. Once I told them the matter they simply overlooked. I not even order again in my life nor I suggest to enybody else. India is an unprofessional country.
Excellent product and I was specially pleased about the quality and the prompt service and moreover the price is also not very high
I ordered an Eggless cake and a lucky bamboo to Mysore. The bamboo got delivered a day before which ruined the surprise. The bad part was, they updated the order online and sent me an Email saying they delivered at 11:30PM which got me worried if they disturbed my parents at that time! However, my parents liked the gift and that's the only reason I'm giving 2 stars.
The cake on the other hand never got delivered. I had even selected a particular time (8AM to 12PM).
When I contacted the help center (At 6PM!) all they said was "Gagan: I am coordinating with the delivery person directly. (2 minutes later) I am sorry I am not able to coordinate with them right now. I am raising the complaint regarding the non delivery of the product."
How could they not be able to get in touch with their own delivery people?
Will never use Ferns and Petals again. Really expected better.
I ordered a cake for my clients Birthday, quality was very good and on time delivery... thank you
I love ferns & petals. I love the quality of the product.The product delivered was same as expected. I recommend f&p for gifts for every occasions. Thank you f&p team for making my parents feel special.
The service is really good and worth the price they charge. My family loved the cake and pillow. The truffle cake was full of taste. I loved the idea of personalized pillow. It was worth every penny. My niece loved the pillow.
Flower arrangement we received was completely different from what was shown on fnp website ( pictures attached). I am highly disappointed and feeling cheated. I went for an expensive option on their website. I f I knew I will receive a plain flower bouquet then I would have ordered something cheaper or had ordered from some other website. Total waste of time and money.
Updates: i just received an email from the customer service that they would like to send a complimentary cadbury box to my parents. How can a cadbury chocolate box can resolve this issue? I want fnp to send the right flower arrangements or refund my money.
Also, to my surprise after my review along with the pictures posted, they overnight got so many positive feedbacks. Did they ask people/ friends/relatives to leave the positive feedback on this page?
My order #: *******
Very friendly and quick. Happy to order from your site again and again. Highly recommend your site to all my friends.
I m not totally happy with all the products at the same time not unhappy with all products so i would suggest my family and friends for purchase but i would also suggest fnp team to take care of quality and look of product
The cake reached the door of my loved one after placing the order just few hours beforehand. Keep up the good work!
I have ordered from ferns n petal before, the service was satisfactory. But this time around,
1. Flowers and cake not delivered on date and time, message stating recipient wasnt at home when they were very much at home.
2. Quality of flowers and cake is below standards for a 1100 INR order.
3. The order was followed up through the sender's contacts in India which is registered on the website (as it was placed from abroad, with no option to provide an international number), the complaint of not receiving the gifts was handled in a very rudimentary fashion.
So unless you order and receive it for yourself to test the authenticity, Id say stay away
I am happy with the service they provided. Everything worked flawlessly, except the payment part. I was irritated by the OTP system as I was traveling and did not have my phone with me. Most of my experience, the online purchase did not require OTP. Anyway, a customer care representative helped me to pay via PayPal then it worked great.
The claim made by fnp regarding midnight delivery is completely fake they don't deliver it even after 30 minutes of the scheduled time do not ever opt the midnight delivery option they charge high and don't deliver the product. Completely dissatisfied.
Order No. *******
If u want to surprise your special ones on their bday or any special day
Wat are u waiting for
Here u get each and every exciting gifts and cakes
Make a smart choice
Choose fnp
Love u fnp
This was my first order and I am impressed by the fact that they delivered in time, given that the order was placed last minute. Will definitely order in future and will recommend.
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members