Ferns N Petals (FNP)Reviews 2,883

I have been a loyal customer for 2 years, but extremely disappointed with their services now. Ordered Purple Orchids Bouquet costing Rs. 749 for my mother's birthday. They delivered dried up, wilted flowers to her. The decorative leaves were also yellowing and their tops had started to rot. The flowers were crushed and had a dull-appearance as though they had been deprived of water for a long time. And the petals had already started falling off. Please don't order from FNP unless you want to ruin your loved one's day and be cheated of your money.

We ordered a simple pineapple cake fro new years and they delivered a terrible flavourless cake. On complaining and 2 weeks of following up for a response, they say they can take the cake back and give a replacement. The cake was obviously thrown away by then hence no replacement. As a 'courtesy' they handed over a gift certificate of half the amount the cake costed - which had to be redeemed within 15 days on their website itself. No refund or replacement. Absolutely pathetic resolutions.
Unfortunately after an year I hoped the site might have improved and decided to give it a second chance. Ordered a birthday cake for my mom to be delivered at the school she teaches at a week in advance so these guys get a week to sort out their delivery. No cake was delivered on the birthday till 7pm and no information was provided. On calling up at 9pm, the customer care guy asks me to hold, calls my mom in parallel (we are in different cities), asks her if they should deliver the cake that NIGHT to her SCHOOL, gets a "no please deliver tomorrow morning" from her, and then tells me that the recipient wants the cake next day. Brilliant. And then no cake delivery the next entire day either.
FnP team please stop offering services in smaller cities if you cannot fulfill them. It's a waste of time and money.

From placing online order to order delivery point, it was a challenge at every step. Extremely disappointed with the service and unfriendly website of Ferns n Petals. Despite paying top dollars, could not achieve the goal of getting to send a surprise gift to my dearest friends on their 25th wedding anniversary in time. Please do not believe the tall claims made by FnP of fast service, same day delivery etc. For one simple cake order, multiple calls will be required to be made to the call center and every call just gets you apologies without any resolution.
I would not even rate them 1 star if I had the option of submitting without a rating.
Unhappy and disappointed customer.

Never order from here. The product delivered looks pathetic compared to the one displayed on the website. They totally ruined mother's day for me. It is a completely unreliable company according to me. The plant delivered looks like a dying plant. Thanks fnp for making my gift to mom a highly dull one and spoiling my day.
The left image shows what was delivered to me (photo taken on day of delivery) and the right image is what is displayed on their website.

Better to order from a local vendor than this.
No scheduled delivery, late delivery, customer care number takes too much time to connect,
They didn't deliver it till 9 PM and later they are telling me my order will be delivered next day, i was really shocked by this answer that if they can deliver it midnight why they cant deliver it after 9 PM (May be they wanted me to pay for midnight delivery cuz of their worst service) DON'T EVER ORDER FROM THIS IF YOU WANT TO MAKE ANYONE FEEL SPECIAL ON THE SAME DAY.
Ferns and Petals, congratulation, you just lose a valued customer.