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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Order No - *******, order was placed, payment was made. The packet didn't reach on time. After following up and after repeated lies the packet was delivered 3 days after, it was supposed to be delivered. The quality was cheap and worst possible, Colours didn't match by miles. When attention was sought on FB page, company was quick to block. I seek a refund immediately. I have been dealing wth the company since years, never was it so bad.
Feedback [Incident: **************]
The item ordered was delivered on time with regular updates from the point of orddring to delivery to the recipient. The flowers delivered were fresh which the recipient liked a lot.
The ordering process is easy with options to pay in different currency which is excellent.
Very simple and fluid process. Really liked the seamless flow. For a non tech savvy person I enjoyed every moment.
Pathetic first experience with ferns and petal. These guys don't understand the value of choice and force customer to choose from the option they don't want!
Hai,
I am writing this letter regarding a wrong mail about the wrong Product (Order Number: *******)
I have ordered a cake on 17-07-18, but I got a wrong product. And I complaint regarding the same to the delivered boy, and to the customer service too. From customer care I got a call and then a mail. In the mail they offered a "Cadbury Celebration box" along with an apology note. So I contact them directly on yesterday (18-07-18) to confirm whether its a fake or not., and they offered me that its not fake and Cadbury Celebration box" will be arrived on the same day. But i didnt get any box or apology note. Its fine if you not ready to deliver but don't make promises to anybody...
Again and again you people proved that your service is totally waste and fake one
Thanks
Megha
The product is value for money and I appreciate timely delivery of the product which is similar with the product shown in picture on the site.
The Jade Terrarium received today was not at all decent. It was a gift to my grand father on his 86th birthday thinking about prosperity and purity. However the image showed round flask whilst what was received was horrible shape. The image shows at least 8 stems while what we received was hardly three stems. Hen asked to the delivery boy he said water the plant and it will grow. I always go for this site for the delivery to show my love as i stay away from home. I am very well disappointed and will not recommend again.
From order placed to order delivered everything was soo perfect amd totally satisfied with the quality and taste
The web site showed that the product is available but after placing the order a day before the representative called to say it is not available. The order was supposed to be delivered between 8:0 am and 12:00 noon but it was delivered in the night at 09:00 pm.
The product quality was good, but the way they deliver i didnt liked it because basically this website is used to surprise a person on his/her special occasion. During delivery they are directly saying that mam ur cake is ready for delivery like that. What i would suggest is instead of that they can say, u have a surprise or something like dat so the person to whom we are sending would be exicted to see what is that and the sender details should be said only at the delivery not at the call itself. These are some suggestions i would suggest. Thank you.
I ordered sweets for my family! Good eclectic mix of sweets, gave a good sense of festivity. Although product was ok, delivery got swapped with other parcel. Later it was exchanged...
Would definitely order with FnP again coz they are extremely professional. Ordered flowers and cake for delivering in Goa and they were really good quality. The cake I believe tasted awesome as per the receivers and the flowers were fresh unlike some sites which show more than they deliver.
The cake was delivered within the time range selected during order and in optimum condition. Excellent service, thoroughly satisfied.
I have ordered a birthday cake for my brother while I was in overseas and requested to send to his house at certain time. Time frame was given from 11am to 12 noon.
But arrive at 1pm.
Moreover, Instead of writing the wishing words and name on the cake, they wrote Eid Mubarak
The sentences on the card is printed improper way and unaligned.
When I complaint about it, they took ages to find the solution. They said they will bring the new one, but actually they meant to change the wording written on the cake (sugar icing only not the whole new cake). I dont know how are they going to change it in front of everybody? How awakward moment that would be? Such a shame! So unprofessional! Theres no proper way and no empathetic way for the customer to do service recovery. I had to gave up and took the shame on myself.
I hope anyone of you wont have similar or same case ever! I have lost my trust and faith in them.
I ordered two bouquets, a bamboo plant and a cake for my daughter. It was all good. I'm happy with the quality.
My only experience with choosing standard delivery time 8 AM -12 noon is that the order is ALWAYS delivered at 11.30 AM or 12 noon then why write 8-12?
They show something and send something else only. The bouquet was not arranged as shown in the pic and the cake was totally different from the one shown in the combo.
Keep up the good work!
Delivery was on time as described.
Product was same as shown on the website.
This is my second time ordering bouquet from this site.
It's really nice to have a site you can trust.
I have received two bouquets of extremely poor quality. These are not worth giving someone... sheer wastage of money...
I wanted to send birthday cake for my special someone who is in Bangalore and really wanted to send the most delicious cake for him that too on a particular time of the day. I am so happy Ferns N Petals made it possible for me in such a hassle-free manner. The cake reached him just in time and he simply loved it and appreciated my gesture. Thank you Ferns N Petals. Will surely avail your service in future..
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members