FloraQueenReviews 854

I ordered flowers for my wife at FloraQueen in November this year on her birthday. As a result, they did not deliver flowers; they did not return the money. On the day of delivery, no one from this company even tried to call me or my wife. I do not recommend anyone to make any orders at this company. Here are my last posts for this company.
Hello!
I don't understand why you are asking to confirm the delivery address and phone number of the recipient. What will it change? The recipient was at the place at the address indicated in the order, he had on his hands the phone turned on, the number of which I correctly indicated in the order. Many friends congratulated my wife on the phone.
I indicated the address of the house in the address according to the reservation of apartments in Lisbon. I did not indicate the apartment number because I did not know it. I was sure that professionals work in FloraQueen and, having the name of the recipient and his phone, they will be able to deliver flowers and make a surprise.
For some reason, in other cases, it was easy for other suppliers to do this. This is not the first time I have ordered flower delivery this way and such a bad situation for the first time.
On his wife's birthday, no one from Flora Queen even tried to call her or me. Modern communications make this easy to do.
I understand that the FloraQueen employees don't give a damn that my wife didn't receive flowers from me on her birthday. And I lost my money. Now you can easily find a thousand reasons why I'm wrong, and FloraQueen is right. You can easily find thousands of rules that I violated when ordering, but which were not specified when placing the order. There was not even the opportunity to leave comments on the order, so I sent a clarifying letter on the same day.
Why can't you see the delivery address in my order, but ask me for it?
In conclusion, I once again want to express my extreme indignation at the FloraQueen service!
I really regretted that I came across this service on the Internet.
I understand that no one will return the money to me, so do not write me more!
I promise that I will no longer order at Flora Queen (give them money). And I'll tell all my friends so that they don't decide to order anything in this company, where the client is always to blame for any misunderstanding. With any free minute I will leave negative reviews on the Internet so that other people do not get into the same situation.

Order number: *******

I ordered, for the third time, some nice flowers (for a funeral service) that I picked from their Spanish website online catalog - worth over one hundred dollars in Euros. What they actually delivered, was totally different and cheap flowers. I sent them pictures for comparison but received only one response from their customer service, basically passing the buck over to their local florist. No follow up after that one response, nor did they mention any corrective action or refund. I will NEVER order thru this company again. Their customer service is 3rd rate. Its a shame, as I was happy in the past 2 occasions for delivery to European destinations.

TERRIBLE. AVOID.
I placed an order for a next day delivery. The flowers are still yet to arrive 2 days later (as I write this). The customer service politely reminded me i clicked the purchase confirmation button that effectively says 'WE WILL NOT GUARANTEE TO DELIVER YOUR FLOWERS WHEN YOU'VE REQUESTED BUT WE'RE GOING TO TAKE YOUR MONEY ANYWAY' and offered me a 20% discount on a future order (on what are significantly overpriced flowers anyway).
So do yourself a favor and AVOID AVOID AVOID.
If you need a flower delivery for the UK. I recommend Serenata.

You want to make a gift of flowers from afar because it is a special occasion, a special day for you and the other person. And you choose a company like FloraQueen trusting them. Leaving this "special day" in their hands. My gift must have arrived on August 31. It is September 4 and still does not arrive. If I don't send emails claiming, asking what's going on, I think my gift would never come. For worse they ask me again (fourth time) the address, name and telephone of the recipient. All this information had been delivered correctly 4 times before (form and emails). Guys, choose another company for these events if you want your gift to remain special.

A complete disappointment!
I've placed an order to greet my friend on her birthday and six days later the flowers are still not delivered. I was trying to reach the customer support and all they did was offering me a delivery for the next day which eventually never happened. Money were charged, no explanation whatsoever on why it is being delayed, the surprise was ruined and the company looks like a scam!
Do not recommend their services! Save your money and nerves!

All I can say is if you did order from this company, either forcefully retract your payment ASAP or launch an investigation with EU Consumer Law. They are never going to respond in time and you are never getting your product - and never getting your money back otherwise. Please run away as fast as you can.

I have ordered a beautiful bouquet of flowers, a BIG BOX of chocolates and a large champagne and instead my mother in law received an ugly bouquet with a few roses, a SMALL obnoxious champagne and A BAG! Of chocolates! And i spent around 100 euros for this! This was absolutely outrageous! How can you send a BAG, a baaag of chocolates?!?! And a SMALL champagne?!?! They couldn t find a BOX of chocolates anywhere?! Would you have offered to someone you love such a miserable package?! I am so ashamed, so dissapointed i cannot express in words! And i also paid for morning delivery and it came at noon! This was not a problem, but why did they charge me the morning fee if it did not arrive in the morning?! They take all the money, contact a local florist and pay them scraps. And when i complained to them with photos and proofs they offered me a pathetic discount for my next purchase, like i am ever gonna order from them again! I am absolutely ashamed and appalled of their services and my gift to a beloved person! They should be ashamed! Please, please do not order from floraqueen or you will be dissapointed! Should have read the true reviews about them before, not the made up ones on their website where you cannot upload any review whatsoever.