FloraQueenReviews 854

Very bad service! When I ordered, I was writing the wrong house number, but houses are on same street, nearby. I admit my mistake. But the courier must call before delivery. The website has information that the courier calls before delivery, arrives twice if the first time he does not find the recipient. Nobody contacted the customer or the recipient. When we were interested in our order, we were informated that we could pick up our order at a specific address. But when I got my order was not there. I do not recommend this company!

I ordered flowers as a surprise gift for a Birthday. These flowers never arrived and I was not notified. Once I realised the issue I contacted FloraQueen, they then sent an email offering me late delivery and a 20% voucher. I requested late delivery and a full refund. They never responded to my email for a number of days so I emailed them again. I was then told that I would get either a full refund or late delivery but not both, I was "not entitled to a full refund" if they were to send the order.
After sending many emails, I was forced to accept only a refund and my gift never made it to my loved one. This service is absolutely abysmal. The customer service team were shocking and had no compassion whatsoever. The company had no intention to notify me that my delivery was unsuccessful and were happy to go forward without compensation to their customer. After paying for a service, it should not be expected that the customer must ruin a surprise gift to find out if the order had been delivered or not. This company needs to have a serious evaluation of it's services and understand that what they are operating is unacceptable.

This company is a shame and should be avoided at all costs. I chose a DELUXE arrangement (largest option) to be delivered next day. Firstly they contacted after 48 hours via email to advise they could not deliver due to unforeseen issues and would I still like them delivered. I advised yes, of course. Finally they did get delivered but after a further 3 days, so total delivery took 6 days. I was then shocked to see the size of the flowers delivered - image below. Total rip off and company not even concerned. Going to contact my bank to get refund. Worst experience and will not use them again and will tell others to AVOID!

Terrible experience. They added items (vase, card) that I did not want totaling an additional $18. I contacted them by web and was assured these items would come off at payment. They did not. I immediately tried to cancel my order but it proved impossible to do so. I was charged the full amount, including the items I didn't want. Most frustrating of all is that they are nearly impossible to reach. All attempts to do so just lead you back to a useless web page. Even their phone #, which I was able to find through Google, is a recording sending you to the same useless page.

Ordered flowers as for my friend for Christmas
Paid extra for morning delivery so total order was almost 60 euro. Received an email later that evening saying no one was in. They were in all day and I provided a telephone number for the recipient. Courier did not knock on the door or call them. I was fobbed off by an automated message and told to call the courier. Half an hour on phone from uk to Spain, courier says " parcel" is at another depot.
I requested a refund and was declined by another automated message saying recipient not in so no refund, along with a photo of the front of a random property, I then get sent an automated customer satisfaction survey to complete! More than a week later the flowers were delivered to my friend and you can only imagine what they looked like. These people are crooks, how can they justify delivering dead flowers a week late and refuse a refund

I can't find enough negative adjectives to describe this 'business' which seems to operate by subcontracting orders to other florists, and then hiding behind them to avoid accepting any responsibility.
I was charged £177 for a handful of roses, some Australian gumnuts and a few Australian native protea.
I had selected, and ordered a beautiful large bouquet of Australian flora-none of which were delivered. I was deeply embarrassed (by this pathetic offering to a special friend), devastated and ripped-off. Pure and simple.
Below find 1)Bouquet delivered 2)Bouquet offered, ordered.
AVOID AVOID AVOID-use Interflora, even if they seem unimaginative or dull, at least they are honest and you get what you order.
Caron LITTLE, Perth, Western Australia

Flowers were ordered for the openingsnight of my daughter's new business. All was well until 13h11 when I suddenly got a mail saying that I had to give a Spanish telephone number instead of the one I gave on the order form. On the order form I gave a Belgian mobile number and a mail confirming our order said everything was ok. No mention of the Spanish number
Then we got a mail with a dead link and confusing information that the address and/or contact details were incorrect. My daughter has ordered several items for her new shop and none of the involved companies have "lost" their way. So the address is correct.
An extremely unhelpful "Monica" told us, to tell our daughter, to go and pick up her flowers herself in the warehouse of the transport company
Because the transport company MRW Spain can only call local numbers the contact details were considered incorrect!
We are almost 2020 and this is Europe!
On top of that she said it was delivery policy and that they could do nothing about it and that we wouldn't get a refund, ending the mail with "sorry"!
So on the opening night no flowers were delivered, instead they are laying somewhere in a warehouse from the transport company MRW Spain because the given phone number is not a local one.
Why was this not mentioned in the beginning. Why was our order accepted if the "details" were incorrect!
We are utterly disappointed in the apparent lack of service. We paid 65,90 for flowers, it is not only about the money but about the way they hide behind this "policy" and simply don't give a damn!
After an initial complaint, we got a reply that they were going to take up the issue with the florist. They gave us a dead link and asked us to confirm the delivery address and give them again the mobile number of my daughter.
A very transparent way of saying that the case is closed and a blatant display of their inefficiency.
Do not use this company!

- Delivery driver dropped flowers at front door, never rang bell or knocked. Recipient saw delivery truck pull away and thats how she knew flowers were delivered.
- Paid for "deluxe" but amount of flowers delivered was less than pictured on website.
- Some of the flowers and greenery had brown edges.
- Card was blank even though I requested a message.
- Response to my inquiry from FloraQueen was less than satisfactory, offering discount on next order... will not be using FloraQueen ever again. Waste of 78.